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Porsche Burlington

Burlington, MA

4.9
864 Reviews
At Porsche Burlington, you get a different kind of experience than you would at any other dealership. That's because we're not quite like your average Porsche dealership. We're a Herb Chambers Company, and because we're a part of such an esteemed group of businesses, we have the ability to offer our valued customers an exclusive set of perks that further enhance the overall car-buying or servicing experience. Whether you're visiting us with the intention of buying or leasing a new Porsche, you want to speak to a financing specialist or you simply want to get the model you're already driving serviced, we're eager to treat you to an experience commensurate with our Porsche vehicles. Our top priority at all times is you and your needs, and you'll have unwavering support from our staff throughout your Porsche ownership experience. Our tenured team has worked with the same customers for years, which only allows us to better assist you. No matter what it is you need from us, we're fully dedicated to you.
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64 Cambridge St

Burlington, MA

01803

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Showing 864 reviews

December 13, 2017

Pressure sales don't take time to notice you. These guys will push a sale on you harder then you have ever had to deal with. John was not so bad but the one manager Thomas Wood had no care for wh More

by JPO
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
John Fontaine
2.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Stefano Auriti
Jan 02, 2018 -

Porsche Burlington responded

I am sorry that your experience here was less than positive. We aim to provide each guest with exceptional service and I'm sorry that was not how you felt you were treated. If you'd like to discuss this further, I'm always available. My email is MMoiseyev@HerbChambers.com . Best, Mikail Moiseyev, General Manager

Jan 02, 2018 -

JPO responded

Unfortunatley there was a mistake made in my review. I did not mean to review Anitra Pierson or Mikail Moiseyev. I did not work with them and accidently gave them a rate. Thomas Wood I had mistaken with Ted Rittenberg ( I no longer have his card so I apologise if I misspelled is last name) the Finance Manager for this location. Unfortunatley, it was easy to confuse names after being sent between three different individuals instead of just one sole sales person to work with. I still stand by my review aside from the name mix up and the two individuals whom I did not work with during my buying processe. Please stop calling my private cell number asking me to change my review be it about this location in general or a specific individual who got a low rating. I use my cell for family matters and work so as of now it is starting to become rather annoying and borderline harassing. I understand you are upset but the point of a review is to give an honest response of the buyers interaction with your business and to help give an honest outlook for other potential buyers looking at these reviews. Do not call me leaving voicemails saying you do not like being "trashed on the internet" and that you have "important clients who will see these reviews" instead reflect on how you handled your clients experience and work on improving so that future potential prospects do not leave with the same negative experience that I did. Thomas and I do mean you this time, remember everyone is an important client when it comes to paying a buisness your work for money, no matter the amount being spent by the individual.

December 13, 2017

Great Experience John was very helpful and professional through the whole process, he gave me honest advises. My whole purchase was very smooth and never had any iss More

by ziad Eskandar
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Fontaine
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 13, 2017 -

Porsche Burlington responded

Thank you, Ziad! John is a valued member of our team and I'm so happy to read your wonderful recommendation. Please let us know if there is anything we can assist you with in the future. Best, Mikail Moiseyev, General Manager

November 30, 2017

Great customer service I had a great experience during my last purchase at Burlington Porsche and the GM Mikail Moiseyev was most instrumental in delivering a great customer More

by Houman
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mikail Moiseyev
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : David Corbin
Dec 01, 2017 -

Porsche Burlington responded

Thank you so much for your kind words! It has been our pleasure assisting you, and if you should have any other car related needs, we would love the opportunity to have you as our customer once again. Best, Mikail Moiseyev, General Manager

November 22, 2017

great service Derek was knowledgeable and very helpful. I needed some routine service and he went out of his way to locate a Macan for me as a loaner. I will retu More

by Marcia Head
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Derek Rojas
Nov 22, 2017 -

Porsche Burlington responded

Thank you, Marcia! It is a pleasure to read about your experience with Derek and our Service Team. Our top priority is delivering flawless customer service. It's so nice to know that Derek was able to provide you with a pleasant experience. Thank you for taking the time to write this wonderful review and we look forward to seeing you again in the future! Best, Mikail Moiseyev, General Manager

November 01, 2017

And then there were 3 When you come in looking to buy a car, and end up buying three, you know your salesperson (Phillipe) is doing a great job! —George L More

by George L
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Philippe Chanial
Nov 01, 2017 -

Porsche Burlington responded

Thank you, George! We realize you have several choices when buying a new vehicle and we thank you for choosing Herb Chambers Porsche Burlington. Best, Mikail Mosieyev, General Manager

October 31, 2017

Over the Top Service My Sales Associate Philippe handled both the appointment setting, pick up and delivery of both my and my wife's car while we were out of town. It wa More

by Mark
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Philippe Chanial
Oct 31, 2017 -

Porsche Burlington responded

Thank you for your time and recommendation, Mark. We truly appreciate hearing feedback from our customers! I'm so happy to know that Philippe was able to provide you and your wife with over the top service. Your satisfaction is our #1 goal! Should you need anything else, please do not hesitate to call. Best, Mikail Moiseyev, General Manager

October 30, 2017

Effortless and fun a great experience The initial meeting was friendly and helpful. The salesperson (Philippe) listened to my needs and stuck to my target. He made me aware of other option More

by Steven R Kludt
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Philippe Chanial, Thomas Wood
Oct 31, 2017 -

Porsche Burlington responded

Thank you for sharing your honest feedback, Steven. We're proud of the great service that Thomas and Philippe provide to our customers and we'll be sure to pass along your kind words. I'll also review with the team your feedback on email communication, we're always looking for ways to improve. Congratulations on your new Porsche, we appreciate your business! Best, Mikail Mosieyev, General Manager

October 30, 2017

Excellent experience purchasing a vehicle! This has been the best experience purchasing a vehicle that I have had to date. From the time I called to my purchase and exit, everything was effici More

by Joshua Edward Dunsky
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Fontaine
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Thomas Wood, Josh Dupre
Oct 30, 2017 -

Porsche Burlington responded

Thank you for sharing your experience with us, Joshua! I'm so pleased to hear that our team was able to assist you with your new Porsche. Thank you again and please let us know if there is anything we can assist you with in the future. Best, Mikail Moiseyev, General Manager

October 29, 2017

Porsche 911 GT3 Excellent Experience After looking for the right car for over a year, I happened across the Porsche Burlington dealership in MA. After talking with David Corbin on the pho More

by thomas klee
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
David Corbin
Oct 29, 2017 -

Porsche Burlington responded

Thank you , Thomas, for taking the time to post such great comments about your experience with David. We work very hard to provide our guests with exceptional customer service, and it is always a delight to read that our team members are exceeding our customers' expectations. Thank you for your business and enjoy your new 911 GT3! Best, Mikail Moiseyev, General Manager

October 24, 2017

Best in Class Working with John was a pleasure. We bought a Macan S after a few weeks of debate. John and the Herb Chambers team are so passionate about the work More

by Latte
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Fontaine
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Thomas Wood, Josh Dupre
Oct 24, 2017 -

Porsche Burlington responded

Thank you for sharing your story! We really appreciate your business, as well as, your feedback on working with Thomas, John and Josh. They are valuable members of our team. We trust you are enjoying your new Macan S and we look forward to the opportunity to serve your automotive needs for many more years to come! Best, Mikail Mosieyev, General Manager

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