Porsche Chandler

Great working with Candie! She was very polite and knowledgeable about the new car we purchased from the dealership." She was very polite and knowledgeable about the new car we purchased from the dealership." More

Everyone I met was professional, friendly and courteous. Appreciate the service video e mailed to me. I will need to call Todd to let him know that the warning light has reappeared despite service. Appreciate the service video e mailed to me. I will need to call Todd to let him know that the warning light has reappeared despite service. More

Repairs took a little longer than expected but everything was done to the highest standards. Todd is an excellent service representative. was done to the highest standards. Todd is an excellent service representative. More

The experience at Porsche Chandler is always pleasant. They do a great job at being friendly and informative. They do a great job at being friendly and informative. More

I only take my car to Porsche chandler. Out of all the dealers in the valley it’s the only one that I will go to. I’ve only ever worked with Scott hageman and he’s awesome and super educate Out of all the dealers in the valley it’s the only one that I will go to. I’ve only ever worked with Scott hageman and he’s awesome and super educated about the product leaving me feeling confident the right things are being taken care of on my car without being ripped off. More

First service, oil change and inspection, on my car was fine. Car was not delivered in the amount of time promised. fine. Car was not delivered in the amount of time promised. More

Great service as always. They are always prepared with a loaner car and keep us informed of the car status. They are always prepared with a loaner car and keep us informed of the car status. More

They always are friendly professional and respectful. Get the job done one time and right the first time Get the job done one time and right the first time More

Horrible scheduling and poor communication. 3-day job by the book took three plus weeks, even with the parts ordered ahead of time. This was not the first time. My previous appointment was a 3-day job by the book took three plus weeks, even with the parts ordered ahead of time. This was not the first time. My previous appointment was a 2 hr post purchase inspection and it took two days More

I rarely leave negative reviews, but my experience with this Porsche service department has been extremely disappointing. I purchased a 2021 Porsche Taycan approximately six months ago with only 18,000 this Porsche service department has been extremely disappointing. I purchased a 2021 Porsche Taycan approximately six months ago with only 18,000 miles on it. After driving it a few thousand miles, I brought the vehicle in to complete several Porsche software updates. Approximately 100 miles later, the car displayed a serious electrical system malfunction warning. The dealership kept the vehicle for about two weeks and informed me the issue had been resolved. However, less than a mile after leaving the dealership, the exact same warning returned. The vehicle then remained at the dealership for more than two additional months. After all that time, I was told they still could not definitively diagnose the root cause of the problem. Instead, I was presented with a list of expensive possibilities. First, I was told a rear electrical module might need replacement at a cost of approximately $16,000, with only a 40-60% chance of solving the issue. If that did not work, one of the drive motors might need replacement at a cost exceeding $20,000. If that still did not solve the problem, the battery pack could potentially be the cause. What concerns me is that extensive online discussions from other Taycan owners describe similar electrical system faults that ultimately resulted in battery-related repairs covered under Porsche’s battery warranty. Despite this, I was being asked to consider tens of thousands of dollars in out-of-pocket repairs before the battery system was even identified as the likely source of the issue. After more than two months in the shop, I still did not receive a definitive diagnosis. I was essentially being asked to authorize major component replacements through a process of elimination. The customer service aspect was equally disappointing. When I informed the service representative that I intended to contact Porsche Corporate regarding my experience, he responded by making a dismissive gesture—placing his hand behind his ear as if to say, “I can’t hear you,” or that my complaint did not matter. That behavior was unprofessional and completely inappropriate for a luxury brand dealership. I purchased this vehicle only six months ago, have barely driven it, and it has spent a significant amount of time sitting at the dealership without a solution. My experience has left me with serious concerns regarding both the dealership’s diagnostic capabilities and the level of customer service provided. I would strongly encourage prospective Taycan owners to thoroughly research long-term reliability, warranty coverage, and service support before making a purchase decision. More