Porsche Denver West - Service Center

Poor follow up and and attention to detail Received my vehicle (2018 Q8) back from my first service appointment at Prestige Imports today for 2 recalls, tire change, and a detail. I was very un Received my vehicle (2018 Q8) back from my first service appointment at Prestige Imports today for 2 recalls, tire change, and a detail. I was very under-whelmed by the whole process and quality of the service. My initial contact to schedule an appointment was via e-mail in mid-May and Corey allegedly sent my request to the valet manager who I then never heard from. A month later I finally called for an appointment. I did receive a call with an estimate shortly after it was picked up but then no contact or status report for a day and a half. I finally called and after 15 minutes on hold was told my service advisor, Chris, had gone home. They had the vehicle for a day longer than promised when I made the appointment and when it was delivered the TPMS light was on, top surface of dash was smeared and clearly not treated all the way up to the glass, floor mats were tossed in the back rather than re-installed, there were bubbles in my clear bra that I'm pretty sure weren't there before, etc. Perhaps I'm picky but it is called a "detail" not a "pretty good cleaning." Also, some belongings that were in the rear storage compartments and which I specifically asked them not to disturb were pulled out and tossed in a plastic bag along with everything else that was in the vehicle. All-in-all the kind of sloppy service and quality control that I'd expect from a run-of-the-mill US brand dealership, not a Porsche-Audi dealer. More

good service experience Check-in and pickup were smooth. Greeted on time and the loaner was great! Prestige has great staff and customer service is exceptional . We purchased Check-in and pickup were smooth. Greeted on time and the loaner was great! Prestige has great staff and customer service is exceptional . We purchased out SUV here as well More

I have been a prestige customer for 5 years now, and I have never had a bad experience. Corey in the service department is the best--always works with my night shift schedule, is honest, and makes sure th have never had a bad experience. Corey in the service department is the best--always works with my night shift schedule, is honest, and makes sure things are done correctly. I cannot recommend prestige enough. More

It’s always so excellent. Corey Robinson is the Best!!! He always takes great care of me no matter the day or time. He was especially great during this. COVD pandemic ! He always takes great care of me no matter the day or time. He was especially great during this. COVD pandemic ! More

Amazing Service Lucas is my go to service adviser and Kyle is my go to tech they are both great! They treat our car like its one of theirs. I only trust them to touch Lucas is my go to service adviser and Kyle is my go to tech they are both great! They treat our car like its one of theirs. I only trust them to touch it More

Excellent excellent excellence excellent excellence excellence excellent excellent excellence I love you guys 💕🦄💕 excellent excellence excellent you guys rock 💕🦩💕 why are you punishing me I love excellence excellent excellent excellence I love you guys 💕🦄💕 excellent excellence excellent you guys rock 💕🦩💕 why are you punishing me I love this dealership excellent excellence excellent More

I have purchased and serviced 2 cars at Prestige, I highly recommend Prestige for service, sales and the have a great body shop who took care of hail damage and returned my Porsche to mint. highly recommend Prestige for service, sales and the have a great body shop who took care of hail damage and returned my Porsche to mint. More

Service As usual Trace, Ethan and the service team knocked the cover off the ball. They had my new tires ready to install as promised. They not only were tim As usual Trace, Ethan and the service team knocked the cover off the ball. They had my new tires ready to install as promised. They not only were timely with the service but also added the extra touch of having the car washed and detailed. More

Trace Paulson was extremely persistent and helpful in working with the Techs to troubleshoot the “check engine” warning light problem on my 2010 Panamera 4S. Kodos during a challenging China virus perio working with the Techs to troubleshoot the “check engine” warning light problem on my 2010 Panamera 4S. Kodos during a challenging China virus period! More

Always Always Great Service This is my second Audi. The service visits on both cars have been excellent. I have had no major repairs. Recalls have been handled in a very timel This is my second Audi. The service visits on both cars have been excellent. I have had no major repairs. Recalls have been handled in a very timely manner. Arranging for a rental car has gone smooth. Whenever I have had questions re technical issues the Customer Service department has been very courteous and most helpful either over the phone or in person. I just remind them I'm old enough to be your Mother so please use "simple terms". The Customer Service area is very pleasant and well stocked. All of my experiences have been very positive. More