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Porsche Denver West - Service Center

Lakewood, CO

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478 Reviews

478 Reviews of Porsche Denver West - Service Center

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September 10, 2018

Ultra First Class Service Brought our Audi in for airbag recall service. We were greeted promptly and provided with a great A4 loaner car. Repairs done quickly and car was re More

by SkiCPA
Recommend Dealer
Yes
Employees Worked With
Lucas Marler
September 08, 2018

Very fine service. Ethan did an exceptional job checking the vehicle into the shop, explaining the work to be done, and being sure that I was kept up to date. All the v More

by ???
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ethan Valeruz
5.0
This rating includes all reviews, with more weight given to recent reviews.
September 07, 2018

Corey was attentive, helpful and gracious Corey offered to initiate the service immediately thus avoiding the necessity of a loaner and returning later in the day. Comfortable waiting room wel More

by Sagehill
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Corey Robinson
September 07, 2018

Worst Experience Worst Service I have ever received. Would not recommend to anyone. It will be almost 5 months since they had my car and they still won't commit to a c More

by Jmendez
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Matthew Lindsey
1.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 11, 2018 -

Porsche Denver West responded

Mr. Mendez, We do apologize that the repair process on your Tesla has taken so long. According to our records we have been working with you on this vehicle since 03/11/2018. From 03/11 – 05/08 we were waiting for approvals from your insurance provider. Once we received the approvals, we were able to immediately make the final parts order, but then we had to wait until 07/23 for all the parts to arrive from Tesla. From 07/23 – 08/07 we made repairs to the vehicle. From 08/07 – 08/15 the vehicle underwent the painting process. On 08/15 we started the re-assembly process. We are still working on finishing up the build and we are still waiting on the final bill to return from your insurance provider. Once the re-assembly process is complete we will need to polish the vehicle and get it ready for final delivery later this week. We realize that this process has taken much longer than you, or we, would have liked; but we never compromise safety or quality of repair to deliver a vehicle on a specific timeline. If you would like to discuss this matter further, please contact Allen Martinez, our Collision Center Manager – amartinez@prestigeimports.net

September 03, 2018

Great Experience Took my 2008 RS4 in for a recall issue. Service writer was knowledgeable, prompt, and had me out the door with a loaner promptly. Car was ready befo More

by JBenton
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Daniel Schrubbe
August 25, 2018

one lucky turn My left turn signal on my Porsche 911 C4S failed so I stopped by to see if my car could be looked at. The service people helped me with the turn sig More

by Djohnson
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Trace Paulson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ethan Valeruz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Sergio Murillo
August 07, 2018

Easy in and Easy out Knowledgeable staff, comfortable waiting room and fast service....what more could you ask for in a service department! However, that CNN on the TV has More

by PapaRoach
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Corey Robinson
July 28, 2018

Trace and Ethan are awesome I have been going to Prestige for 3 years and have worked with Trace and Ethan. They are always so polite, respectful and extremely knowledgeable abo More

by Lizshick
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Trace Paulson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ethan Valeruz
5.0
This rating includes all reviews, with more weight given to recent reviews.
July 26, 2018

One of the best Trace was truly one of the best service advisors I've ever dealt with. I took my CPO Porsche 911 in for its first service since I've owned it. He was More

by Brian45
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Trace Paulson
5.0
This rating includes all reviews, with more weight given to recent reviews.
July 25, 2018

Great service Everyone was very friendly and helpful when I dropped off, and picked up my car. The work performed was top notch. I had to change my pickup date, bec More

by Heidi1013
Recommend Dealer
Yes
Employees Worked With
Jared Petrbok
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