Porsche Hawaii - Service Center

Exceptional service People at Honolulu location very friendly, helpful and accommodating but call center and the automated online appointments system is less than desira People at Honolulu location very friendly, helpful and accommodating but call center and the automated online appointments system is less than desirable. Had plans to buy another Porsche but because I always have to deal with the call ctr. made me change my mind on a purchase . The call ctr. makes sit impossible to speak to someone actually in the Honolulu location and the online appointment service automatically defaults to old, incorrect information from the past which several times I've asked to change, which almost caused a cancellation of my appointment because a message the call ctr. left was with a person who had no idea I made the appointment for service. Do not like dealing with call ctr. and online appointment system. More

No problems, good communication, prompt service Nice easy experience. Very courteous. Good followup. Thorough. Expensive but it's a Porsche so it's expected. No complaints. I could have brought the Nice easy experience. Very courteous. Good followup. Thorough. Expensive but it's a Porsche so it's expected. No complaints. I could have brought the car to somewhere else but I expect the dealership to provide the highest standards in maintaining my car. Tama was very nice, knowledgable and prompt in responding to all my concerns. Will be bringing the car back Monday for further work and hope to have the same experience. More

Replace Tires Went down to replace 4 tires and a wheel alignment. Service department very friendly and knowledgeable . Price comp able with other venders.Will use P Went down to replace 4 tires and a wheel alignment. Service department very friendly and knowledgeable . Price comp able with other venders.Will use Porsche of Hawaii again. More

Friendly,professional and on time. Easy to schedule an appointment. Staffs are friendly and very professional . Beautiful showroom that offers refreshment and snack with comfortable w Easy to schedule an appointment. Staffs are friendly and very professional . Beautiful showroom that offers refreshment and snack with comfortable waiting area! Just great experience for me every time! More

"Last Minute" Originally had scheduled an appointment to have a new key programmed, but decided upon checking in to have them perform a 40k service. They were able Originally had scheduled an appointment to have a new key programmed, but decided upon checking in to have them perform a 40k service. They were able to make it happen the same day. More

Great service by Jason Yamanaka, Service Advisor. Great experience for my first service. My car was ready earlier than promised and a loaner was also available for us. Service Advisor Jason Yamanaka Great experience for my first service. My car was ready earlier than promised and a loaner was also available for us. Service Advisor Jason Yamanaka was very helpful and friendly. More

Routine Service Routine service was easily scheduled, performed expertly and my Porsche was treated with the respect that I expect for a vehicle that was such a large Routine service was easily scheduled, performed expertly and my Porsche was treated with the respect that I expect for a vehicle that was such a large financial investment. Unfortunately there was an additional problem with my Porsche that was not resolved but it was fully evaluated and no serious problem was obvious to the service technicians. Time will tell the significance of this problem. What truly made this service visit a positive experience was the professionalism, availability and empathy shown by Tama Nino. He responded promptly, and professionaly, to my inquiries via text messaging. This real time communication with Tama allowed me to ask questions and share my thoughts as the 911 was being serviced at Porsche of Hawaii. Tama's level of customer service was excellent. More

Was good Prompt and efficient. Quality work. I wish the shuttle went to the windward side of Oahu, that would have made the experience perfect for me. Prompt and efficient. Quality work. I wish the shuttle went to the windward side of Oahu, that would have made the experience perfect for me. More

check enginer light on Jason was very helpful to obtain upper management concurrence to resolve correcting the faulty valve causing the check engine light to come on.. Look Jason was very helpful to obtain upper management concurrence to resolve correcting the faulty valve causing the check engine light to come on.. Look forward to the part arriving and schedule the fix. Thank you Jason! More

A/C check Jason was very helpful.I came in with an A/C problem and even though one was not found at the time I was satisfied with the service and explanation. Jason was very helpful.I came in with an A/C problem and even though one was not found at the time I was satisfied with the service and explanation. More