I have dealt with this dealerships service department for a number of years while maintaining a 2004 Cayenne purchased new at a Jackson, MS dealership. When my wife took the vehicle in for the first service at this Mobile. Al dealership she let me know it would be the last visit she made. The service manager was very arrogant and she found it hard to discuss the issues with him. Unbelievable expensive. I then took it in the next service and found the attitude to be very uncomfortable and the pricing outrageous.....when I made mention the response was you drive a Porsche, maybe I now wish I did not. 7 months ago we had a severe braking issue which called for the car to be towed to the dealership and with dread I met with the service manager. After the Porsche tech (which I believe to be excellent) reviewed the situation an estimate of $3800 was given...well I said really, is this seriously the cost, is any car worth a repair of this amount? He stated it was a Porsche and yes. He was very arrogant and I found it hard to discuss this matter with him. Maybe I would have liked a little sympathy.....maybe suggestions on how we could work on this together....not just here it is and you have NO choice but to do this ...the car will not run! I just hate arrogance from anyone .... it flatters no one. When I picked up the vehicle and asked if the car was leaving in perfect condition, the reply was; perfect is not promised, it is an older model vehicle> I asked if they did a courtesy check and he said no, for $3,800 you could not make certain the car was running properly while you had it? Maybe noted you did such and such out of courtesy. Well 7 months later I stop by dealership and discuss with the same service manger that my brake lights are on again and I am frightened to drive. I asked if I could send him a picture of the lighted dash and get his opinion if I should have it towed again...I can not cover another $3,800 bill. He stated to send picture and he would get back with me, I have sent 2 times in the last 3 weeks and have had no response. He did state he was sure it had nothing to do with my previous service. Arrogance again and I have yet to hear a reply. I am just sick of dealing with Dean McCrary Porsche service and want the world to know it! There just has to be a better option out there. I will say the Jackson, MS dealership service did not come with the attitude, think before dealing with Dean McCrary...maybe there is a difference if you buy from them ... I look forward to the day I do not have to come back. Thank you!