Porsche River Oaks

Update! So I had my service advisor ring me after posting this review. He said we will give you an oil change and a couple of spark plugs at your next servi So I had my service advisor ring me after posting this review. He said we will give you an oil change and a couple of spark plugs at your next service to make it up to me! I was like well are you sending me an email with a letter of proof of this! He said “ ring me in a couple of weeks to remind me and make sure I organize it.” He then went on to explain to me when a survey comes out, please tick 9’s and 10’s however say anything you like about the dealership. So later that day I get a text to update my review. Well I didn’t fill obliged to do that! I then was attacked in several text messages between 7 and 9 PM from their general manager! He basically told me if I didn’t take down the review He would cancel the free oil change! So basically they tried to bribe me into giving them a better review! I wonder how many people they’ve done this to before! I’m guessing their rating should be more like a two out of five. You would think at least a manager would’ve rang with the news of a service being gifted! If your car isn’t under warranty anymore don’t take it here. They charge 30 % more to service your car and then charge you $50 for a credit card fee. It also takes 35 min for them to get your car ready when you arrive. Had way better service at Subaru with a car that was worth $100,000 less! More

Excellent team at River Oaks. My salesperson Chidi was great and the final product (2024 911 Carrera S cabriolet) he helped me build exceeded my expectations. Look forward to cont My salesperson Chidi was great and the final product (2024 911 Carrera S cabriolet) he helped me build exceeded my expectations. Look forward to continuing my relationship with team in the future! More

Great buying experience. The car was ready and the advisor knew the specs and ensured an efficient process. The car was ready and the advisor knew the specs and ensured an efficient process. More

I've purchased a couple of vehicles from Porsche River Oaks over the last few years and the process has been very straightforward and a pleasant experience each time. I enjoyed working with Len Amato thro Oaks over the last few years and the process has been very straightforward and a pleasant experience each time. I enjoyed working with Len Amato throughout the allocation and ordering process for my most recent 911 purchase and he has continued to be on top of things as it relates to post-purchase ownership follow-up/support. David Riddle in the service department has also done a fantastic job of attending to the maintenance/servicing needs for both vehicles and is someone I can count on to make sure things get taken care of properly and in a smooth manner. More

Terrible Porsche dealership. DO NOT GO HERE I bought my car from a dealership in Louisiana but live in Houston. I was excited when there was a dealership so close to my house whe DO NOT GO HERE I bought my car from a dealership in Louisiana but live in Houston. I was excited when there was a dealership so close to my house when I needed service. The first time I brought my car in for service, all I needed was an oil change. It wasn't that old and I put less than 6k miles on it the first year. The service advisor told me that I needed a service package that was due at 2 years, I asked him to check with the dealership I bought it from and he said that he did and that I still needed the service. So I went ahead and got the package. It was 8AM and I told him that I would need my car by 2PM at the latest. He said no problem. They said they called an uber to take me home (which they never did). I waited an hour and they kept telling me someone what on the way. Fast forward to 1PM, and I had the same problem getting an uber back to the shop. I should have called one myself, but thought that was part of the service for having a Porsche. After waiting for another hour for someone to come, I was able to go to Porsche to get my car. A couple weeks later I was in a conversation with another Porsche dealership about my experience and how I bought a Certified Pre-Owned car and was surprised that I already had to have service. They were too and told me to call back to the dealership to get details of what both the dealership in Louisiana and Texas did. It took several calls to River Oaks Porsche to get someone who would even remotely listen to what I was trying to tell them. I tried to talk to the GM, but he was always "in a meeting". I talked to the service manager, who after I had to push him called the Louisiana dealership himself. He found out they performed and charged me for the same service I just had a year before (should be a 2 year plan). They refunded me for the extra package, but I was shocked they still charged me for more then the original oil change that I made my appointment for. No one ever apologized and I had to keep calling back to see if they were going to give me a refund. I did get a refund for part of what they overcharged me for, but WHAT A PAIN! Not the service I was expecting from Porsche. I will now find another dealership to take my car to. BEWARE WHEN YOU TAKE YOUR CAR HERE- THEY ARE TRYING TO MAKE AS MUCH MONEY AS POSSIBLE AND ARE NOT TRULY TAKING CARE OF THE CUSTOMER More