Porsche River Oaks

I would like to tell you about my unpleasant buying experience I had at your dealership. I have purchased approximately 25 cars in my lifetime. I can unequivocally stay that I have never been lied experience I had at your dealership. I have purchased approximately 25 cars in my lifetime. I can unequivocally stay that I have never been lied too or been more deceived by any salesperson than I was at your dealership.I purchased a used 2005 E500 on November 4th from Zack Lawrence. I viewed this car on your Internet site on November the 3rd. I completed the "Black Book Online" portion on your website. Soon after this I was contacted by Zack. We discussed the car. He then forwarded me the Car fax information on the car. I saw that the car had had many repairs for a car with 48,000 miles. According to your advertisement on the website it stated that there was still a one year warranty left on the vehicle. I showed this information to one of my employees. We discussed the fact that since the car has had a number of problems the one year warranty was beneficial if I were to purchase the car. I went to your dealership Wednesday afternoon to look at the vehicle. Zack and I came to agreement on the price. I obtained the financing. Once I sat down with Tim Dunham to complete the paperwork to purchase the vehicle. When it came to the warranty he presented me a document that stated it was an "As Is Warranty". I told him that this was incorrect. There was still one year left on the warranty. Tim called Zack in the office. Zack stated that there was still one year left on the warranty. The warranty would not expire until November 2010. Tim then completed a new document stating their was a warranty on the vehicle. On November 8th the air conditioner stopped working. I called Zack at approximately 0915 on November the 9th. He said to bring the car down and he would take a look at it. I immediately brought the car to your dealership. Zack was not available. Another salesperson looked at the car. He said "yep, your air conditioner is not working. We don't fix it here. You need to take it to a Mercedes dealership". Zack should have told this to me before I made the trip to your dealership. I then took the car to the Mercedes dealership. I told them that I had one year left on the warranty. They immediately processed my car and gave me a loaner car. Approximately one hour later I received a call from the Mercedes dealership stating that the warranty had expired on October 31st 2009. I told them their must be some mistake because I was told there was one year left on the warranty. I have the warranty information in the glove compartment. I told them I would call the dealer I purchased this car from to straighten out the confusion. I immediately called Zack. He said he would look into it and call the Mercedes dealership and then call me back. I did not here back from Zack. I called the Mercedes dealership approximately two hours later. I was told Zack did call, but he left a message. The Mercedes representative stated he would call Zack back as soon as we got off of the phone. I called Zack about an hour later. He had not spoken to the Mercedes representative as of yet. He said he would try again. I did not here from him the rest of the day. On November the 10th the Mercedes dealership called me and told me my car was ready for pickup. They said there would be no charge because all they did was put freon in the air conditioning system. I called Zack that morning. He said that the car did not have a warranty. I told him that is not what he told me when I purchased the vehicle. I told him that I expect them to honor what was promised to me. He said that he would "discuss this with the GM and get back with me". I did not here back from him the rest of the day. On November the 11th I drove down to your dealership. I met with Zack. He stated the car did not have a warranty. He had done some research and I could purchase a warranty for one year for $1500.00 or a two year warranty for $2000.00. I told him this was unacceptable. I saw on the website that this car had another year left on the warranty, and that you told me that it still have a year left on the warranty. I then said did you not state this? Zack said "yes I did". He then asked what can we do to fix the problem. I stated "honor the warranty". He said he would ask the person who places the ads on the Internet to pull up the ad and we would call me back. I did not here from him. I called him later in the afternoon. He said they did not see on the advertisement that there was a one year warranty. I told them I had seen it, and so did one of my employees. I then told him that I have a document that states it does have a warranty. He said to fax it to him. I faxed and email the document to him. I did not hear back from him the rest of the day. I did not call him on November the 12th. On November the 13th I went down to your dealership. I had went to your front desk and asked the representative to speak to you. She stated you were not here. Even though I saw you standing approximately 25 feet away from me. That is very unprofessional on her part. I then asked to speak to Kelly Wolf. He was standing approximately 2 feet away from me. At least he had the sense to say who he was. I then introduced myself to him and asked to talk with him. We then went into Zack"s office. I explained the situation to him. He said he was aware of the situation. He asked how we could solve this problem. I said honor what was promised to me. He asked to see the warranty document I had in my possession. I showed it to him. He then made a phone call to see how much it would cost for a one year warranty. Once he obtained the cost he told me that he would have Tim process the paperwork for the warranty. I do appreciate Tim for doing the right thing. However, he should have followed up with Zack before I had to make two trip's down to the dealership, and multiple phone calls. Or he should have made the call to me. When I was at the dealership on the 13th Zack did not even have the xxxxx to come up to me and say he was sorry for the mistake or inconvenience he had caused me. I would be ashamed to have someone of Zack's caliber represent my business. I would also be dissappointed to have a receptionist flat out lie to customer's. I understand you are a busy man, and may not want to speak with everyone who comes in to your business if they do not have an appointment. I would never have my assistant lie that I was not there. To me it did not appear you were busy because I watched you while I was in your business and you walked around talking to the salesperson's, and at times sat at there desks talking with them. We are both in the customer service industry. It would have gone a long way with me if you would have spent a few minutes to talk to me while I was in your business. More