Porsche South Bay

service suzanne campbell is the best service rep i have worked with i have no worries all the best steve i recommend everyone i work with to bring there suzanne campbell is the best service rep i have worked with i have no worries all the best steve i recommend everyone i work with to bring there porsche to suzanne campbell More

Suzanne Campbell Represents the Best in Service! Yesterday was my first experience at Pacific Porsche. Suzanne Campbell was my Advisor. Suzanne was awesome in every respect. You will not find faul Yesterday was my first experience at Pacific Porsche. Suzanne Campbell was my Advisor. Suzanne was awesome in every respect. You will not find fault with her being the best Ambassador of all Porsche dealerships I have dealt with in Southern California. Mark More

Great car buying experience We have been shopping around for the "right" pre-owned 911 for a while and dealt with a lot of dealerships. At Pacific Porsche Richard Presley took g We have been shopping around for the "right" pre-owned 911 for a while and dealt with a lot of dealerships. At Pacific Porsche Richard Presley took great care of us - even when we couldn't agree on a deal initially. Together we walked through all the numbers with him, but couldn't close the deal. Richard was patient and professional along the way and treated us with the utmost respect. After we had left, he kept us informed on price updates on that particular car. When the car price finally dropped to an acceptable level, we decided to buy the car. The day we picked up the car Richard treated us in a very professional and courteous manner. He took the required time to walk us through all the features of the car. Richard truly deserves the title "brand ambassador". Job very well done! We left with a big smile and an awesome car! Great experience all around! More

My experience was good, the cost of fixing the car was high. My experience was good but I still don't understand why the cost of fixing a road hazard incident was so high (>$12,000) even though it was paid by my My experience was good but I still don't understand why the cost of fixing a road hazard incident was so high (>$12,000) even though it was paid by my insurance company. Pacific Porsche service seems to be on the expensive side. Peter S. More

Service excellence Once again I experienced service excellence from pacific Porsche service team. These guys really the the extra step to help the customer. I was impres Once again I experienced service excellence from pacific Porsche service team. These guys really the the extra step to help the customer. I was impressed with Jim Curtin and Chris Gibson overwhelming assistance. Keep up the good work guys and I thank you. More

Check of a couple s anomalies. Suzanne Campbell and team checked out several questions I had about the way my Boxster GTS worked. (i.e. Why my fan always turns on with the engine, e Suzanne Campbell and team checked out several questions I had about the way my Boxster GTS worked. (i.e. Why my fan always turns on with the engine, even if it was off when the car was stopped.). She's was pleasant, knowledgable, agreeable and professional. I appreciated the shuttle ride home she arranged and Joel did an excellent job driving as well. Kudos to all! More

Recent service I had a pleasant service experience at Pacific Porsche recently worth mentioning and prizing this dealership hard work. This team doing all their bes I had a pleasant service experience at Pacific Porsche recently worth mentioning and prizing this dealership hard work. This team doing all their best to satisfy their customers. There were specially 2 gentlemen, Chris Gibson and Jim Curtin the service manager extremely helpful with my Porsche service experience. More

Southbay Porsche We always have great service at the Southbay Porsche dealer. Suzanne Campbell (service dept) is always going above and beyond to make sure we are happ We always have great service at the Southbay Porsche dealer. Suzanne Campbell (service dept) is always going above and beyond to make sure we are happy and get the best service. Our car always comes back clean, If any repairs/service are needed it always comes back in a timely manner. Thank you Suzanne ! Your the best!!!!!!! Yet again, another great experience?? More

Porsche Should Be Ashamed To Have Their Name Associated Let me begin by providing context about myself. I'm a sales guy, in my world customer service is what sets apart great people from mediocre. I'm als Let me begin by providing context about myself. I'm a sales guy, in my world customer service is what sets apart great people from mediocre. I'm also a car nut and have always been since I was a kid, my dad and I have (now were) Porsche guys forever (he has a Carrera S Cab). I bought my first Porsche (Carrera S) 2 years ago, the car of my dreams as a kid. The car has been a blast to drive but has experienced some maintenance issues. My sunroof has creaked since day 1, aux bluetooth doesn't always work, rattles, premature seat wear etc. Things that should all be fixable. I just took my car in to Pacific Porsche who has always serviced the car. Chris my service guy has always been very nice but has not always gotten issues resolved. I was told this time that they refused to fix my sunroof issue because I have a radar detector and I was also told my side bolster was replaced with a new piece but the side bolster was simply repaired not replaced (a blatant lie). The worst part I got a huge door ding on my passenger door from when the car was at the dealer for service, this is the second time my car got a dent from this dealer. First time I caught it and they fixed it, this time I missed it and saw it when I got home. Shame on you Pacific Porsche for not telling me and taking care of the damage you did. As a Porsche owner I expect customer service to be exceptional, after all it's a Porsche it's suppose to be the best. That's not what happened in this last case. After receiving awful service from the dealer and having my car for nearly two weeks only to find out not everything has been fixed, I called Porsche corporate to have a conversation with them. I was shocked they're also refusing to talk to the dealer about fixing my sunroof, stating they stand behind the dealer and not their customer. I don't know about anyone else but I don't spend what I do on my car to be refused service and to hear Porsche finds their dealers more important than their customers. Porsche if you're listening, without customers dealers are useless.....just a little food for thought. 100% this will be the last Porsche I ever own. My fiance wants a Macan, no way....we'll be buying BMW. More

Professional, timely service Sue is always such a professional. She listens attentively to the our needs for the service and is able to suggest good solutions to any problems or c Sue is always such a professional. She listens attentively to the our needs for the service and is able to suggest good solutions to any problems or concerns we may have with our vehicle. We have had our Porsche for over seven years now, and Sue and the entire Porsche Pacific staff are very knowledgeable about the best steps to take to keep our car in great running condition. This service center gives us great options for loaner vehicles and consistently completes our service in a thorough and timely manner. More