Porsche South Bay

I frequently visit Lexus, M-Benz, and Porsche dealerships. Among them, my experiences with Porsche service agents (Pacific Porsche) has never been great. The worst thing was the employees' atti dealerships. Among them, my experiences with Porsche service agents (Pacific Porsche) has never been great. The worst thing was the employees' attitudes (I mean the people at the service desk, not the technicians). When I tried to ask what the problems were with the cars and asked for recommendations, they did not want to take time to provide me with the clear explanation. They didn't seem to be so willing to listen to the customers. I understand that the employees. They might be the best in the industry, good enough to be hired by Porsche (one of the most prestigious auto-makers in the world), but such pride shouldn't turn into arrogance especially when they are dealing with the customers. It will only bring a negative impact to the company and diminish the image of Porsche (unless it is the corporate strategy of Porsche). As a customer, I would like to ask Porsche to improve dealer service process. I think it will be one of the biggest challenges for Porsche to expand customer bases in the US. More

Brought in new Turbo Cab with a question about engine idle. Dan Hanami the service manager was excellent and was Dominic (service writer) and Ruben (service tech). After putting the diagnostics ODBC II idle. Dan Hanami the service manager was excellent and was Dominic (service writer) and Ruben (service tech). After putting the diagnostics ODBC II on the car which showed no abnormal conditions, the service tech took the time to take a test drive with me along a walled section of road, so he could identify the engine sound first hand. As it turned out the sound was normal for a 996 Turbo and the issue with engine idle was identified as the A/C compressor cycling on/off. The staff and tech were professional and checked the car over. They even topped off the oil (Mobil-1 0-40). Another plus to this LA area dealer is adequate parking. I have no affiliation with this dealer other than being satisfied with the service. More