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Porsche Stevens Creek
Santa Clara, CA
118 Reviews
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118 Reviews of Porsche Stevens Creek
April 03, 2021
About 4 weeks ago, I went to Stevens Creek Porsche to look at a manual 992 4s cabriolet and met Dan. One week ago on Thursday March 25, Dan texted me that a fully loaded manual 2016 Targa 4 GTS just got look at a manual 992 4s cabriolet and met Dan. One week ago on Thursday March 25, Dan texted me that a fully loaded manual 2016 Targa 4 GTS just got traded in. He asked me if I am interested, I assured him that I am very much interested indeed. I went to test drive the car on Monday March 29th since that is the earliest day Dan can show it to me. Immediately after the test drive, I conveyed my strong interest and told Dan that I would be paying cash. It was late on Monday and the car still needs some work to be done: fix some scratches, put new tires, etc. Dan even said that he would CPO the car and so we scheduled the next day appointment to close the deal. I was planning to bring my wife to see the car and close the deal. At 3:28 pm on Tuesday March 30th, Dan texted me to confirm that I am still coming in with my wife, and I immediately replied yes, absolutely at 3:30pm, will be there around 5pm. A few minutes later, Dan texted me and said that unfortunately, the car was already sold to someone in Southern CA. This is an extremely disappointing experience, I am “REPEAT and LOCAL” customer who purchased a brand new 911 turbo from them before. I was so transparent and excited that I was coming in with my wife to close the deal and purchase the car. On Wednesday March 31st, I wrote the Sales General Manager Ramy Eldabbagh a polite email about this incident. Ramy’s reply was basically, sorry, first come first serve basis and we did not know that you are serious. Wow, I am speechless. This is not the right and professional way to treat a respectful repeat local customer! My wife and I are extremely disappointed. More
by bleszynski
Employees Worked With
Dan Waisbein
April 01, 2021
Ryan and Jamal at stevens creek Porsche went out of their way to help me out and they were all very knowledgeable and answered all of my questions way to help me out and they were all very knowledgeable and answered all of my questions More
by Atheer hanna
Employees Worked With
Ryan vector, Jamal
March 29, 2021
Arsen was fantastic to work with he helped in so many ways he answered all my questions and never made me feel rushed explained everything in the vehicle with me and was overall a real professional I lef ways he answered all my questions and never made me feel rushed explained everything in the vehicle with me and was overall a real professional I left saying to myself that was the best car buying experience I have ever had! Thank you Arsen! More
by Mwdobson77
Employees Worked With
Arsen Ashugyan
March 24, 2021
Easy online appointment scheduling. Efficient drop off process, Good communication about scope and timing of service. Timely status updates via txt. Great customer care. Highly Recommended. process, Good communication about scope and timing of service. Timely status updates via txt. Great customer care. Highly Recommended. More
by Philippe Morali
Employees Worked With
Chelsea Stewart
March 20, 2021
James was very accommodating , when my husband surprised me with an early birthday present! He took care of everything Android made it effortless to buy the car. We got in and out quickly! Excellent service me with an early birthday present! He took care of everything Android made it effortless to buy the car. We got in and out quickly! Excellent service! More
by Jont56
Employees Worked With
James Shin
March 08, 2021
I had to have my clutch replaced as the pressure plate exploded internally. Chelsea was awesome. She helped with towing, allowed my to see the car and the broken parts in the service bay, and worked with exploded internally. Chelsea was awesome. She helped with towing, allowed my to see the car and the broken parts in the service bay, and worked with me on this very expensive repair. She was very considerate and communicated well. 5 Stars to her! More
by Built2Last
Employees Worked With
Chelsea
March 06, 2021
Always top notch service and friendly service techs. Provided Uber service for return to dealership. Complete confidence that all work performed was done in a timely manner Provided Uber service for return to dealership. Complete confidence that all work performed was done in a timely manner More
by dondurante400
Employees Worked With
Jeremy
February 20, 2021
Glenna provided the best service!!! She was amazing and helped me with my purchases. She made sure I’m very satisfied with the products, ordered other sizes for me & shipped to my home, plus making sure I helped me with my purchases. She made sure I’m very satisfied with the products, ordered other sizes for me & shipped to my home, plus making sure I also have return labels. Thank you!!! More
by maribethviray
Employees Worked With
Glenna Nandonza
