Porsche Westlake

The staff at Westlake Porsche are very knowledgeable and helpful. The service departments is top notch. I have purchased four vehicles from the dealership and I have always had an amazing experience there. helpful. The service departments is top notch. I have purchased four vehicles from the dealership and I have always had an amazing experience there. More

My salesman Mark Wasserman was fantastic. Made the entire purchase experience Great . Great communication. Greets service . Friendly and professional throughout The entire purchase . Woul Made the entire purchase experience Great . Great communication. Greets service . Friendly and professional throughout The entire purchase . Would highly recommend this dealer and my salesman. The individual , Tegan ,who handled the financial transaction was excellent. She was knowledgeable, offered the additional items one may want to consider along with the purchase. She was friendly and professional throughout the entire process. Extremely happy with the people I dealt with . Oh, and I really enjoy the cars I purchased. . More

Alina is brilliant and super helpful without being pushy, which would’ve driven me away. She’s fantastic! which would’ve driven me away. She’s fantastic! More

Best experience ! Alex is amazing and got us the perfect car ! Made it super easy and seamless better than any other Porche dealer Alex is amazing and got us the perfect car ! Made it super easy and seamless better than any other Porche dealer More

Literally the worst dealership/business I have ever come across. To describe my experience as nightmarish would be a gross understatement. Moreover, to type out every transgression that evinces how unbeliev across. To describe my experience as nightmarish would be a gross understatement. Moreover, to type out every transgression that evinces how unbelievably unprofessional and dishonest this dealership is would take up more energy that I don’t have after two weeks of dealing with them. I made the mistake of purchasing a vehicle here and am still dealing with all of the tech problems it possesses. Further, stock equipment wasn’t included with the car (tools, etc)-I’m guessing they were hoping I wouldn’t find out. The car was never detailed as promised which resulted in a delay. Systems weren’t calibrated at all which resulted in more delays and me having to call Porsche NA a billion times to do what Rusnak should have done once I took possession. Later, while “attempting” to calibrate the aforementioned systems, the mechanics at Rusnak stole a tire pressure gauge out of my car, tore a hole into the leather of the driver’s seat, and scratched the top of the driver’s side door. This place in general and the people who staff it are absolutely reprehensible-and some are literally thieves! It starts with Goldberg and permeates all the way down. Preserve your sanity and stay away from this horrid place. I rue the day I walked into their door and signed the bottom line. No car is worth this experience! More

Some of the most unprofessional, rude and arrogant people! Not the service you would expect from Porche. Just to close my lease and get information on my options for purchasing my car, I got the runa people! Not the service you would expect from Porche. Just to close my lease and get information on my options for purchasing my car, I got the runaround, rude behavior, More

A HUGE Disappointment We picked up our new Porsche Macan Turbo last week (1 June 2020) after a wonderful, honest, speedy, well informed, and forth-right purchase experience We picked up our new Porsche Macan Turbo last week (1 June 2020) after a wonderful, honest, speedy, well informed, and forth-right purchase experience. You may wonder why the one-star review - it is because this experience was NOT with Marty Goodman and Rusnak but with another Brand Representative with another dealer Our experience with Mr. Goodman was almost the polar opposite of what I just described. We began our purchase April 2019 and asked for quotes for the Macan S through the Edmunds.com purchase referral. We received 3 responses including from Mr. Goodman at Rusnak. Being our closest dealer we decided to go forward with him and Rusnak. We soon found out that the Turbo would be released later in 2019 so decided to hold off until pricing and specs were available later in 2019, which happened around October. Once that was available we visited with Mr. Goodman and gave him a deposit check in early October 2019 for a deposit on a Macan Turbo we put together with Porsche Car Configurator. We were aware of delays in the availability of the Turbo and were willing to wait for an allocation. We periodically (monthly) reached out to Mr. Goodman for updates, always asking to be kept posted, always told he would, but seldom (or ever) did he reach out to us without us asking first. In December 2019 we were beginning to lose patience and I mentioned that to Mr. Goodman. Soon after I received a call from the Rusnak Sales Manager promising "you're first on the list [for an allocation]." This did go a long way to ease our concerns. Fast forward to January when I got an e-mail from Mr. Goodman (again in response to an e-mail from me and not spontaneous) saying "I got your latest build, I have a July allocation with a September/October delivery. Let me know that it's OK and we will go ahead and build it," This is a far cry from "you're first on the list" promised just a month earlier. Needless to say I was not pleased. I called one of the other salespersons who responded to my Edmunds.com request and was able to get a February allocation with May delivery for a lower price on top of that. My actual delivery was delayed because I elected to get the Los Angeles Delivery and that was affected by COVID-19. This is a far cry from a September/October quote from Mr. Goodman. Needless to say we felt we were not treated fairly, nor kept informed (without requesting) in this experience. More