Porsche Westlake

Greg Austin At the time of leasing the finance manager Greg Austin told me that the annual maintenance fee is $1800/year and when I got surprised about the price At the time of leasing the finance manager Greg Austin told me that the annual maintenance fee is $1800/year and when I got surprised about the price he said “I am going to put it on a contract black and white, no gray area”, comforting me to believe him. He suggested to add the payment to my monthly payment for extra $150 per month which I took his advice. After a year when I took my car for the first year maintenance to another Porsche dealership I came to find out the first year service cost was less than $300 and the cost for the second year was less than $500. So I went back immediately to Greg Austin to speak with him shockingly enough he laughed at me and he said it’s not on the contract leaving me believe I was ripped off and was lied to which was the last thing I could expect from such brand like Porsche. I perfectly understand the nature of sales and working off of a commission, however the extent he took this to was way out of anyone’s imagination . ($1800 x 2 vs $300 + $500) Since then I’ve been telling all my family members and friends not to deal with this establishments for any purposes, sales nor service. More

Recall service on my Panamara My service advisor Skip was fantastic He was great on following up Very friendly with a good attitude He did not push extra work or other costly My service advisor Skip was fantastic He was great on following up Very friendly with a good attitude He did not push extra work or other costly services More

Skip was great It took a lot of work but Skip kept at it until we finally got Pirsche Connect traffic working. Porsche needs to do a better job of making traffic wo It took a lot of work but Skip kept at it until we finally got Pirsche Connect traffic working. Porsche needs to do a better job of making traffic work on the nav system. More

Efficacious My first customer experience with Ruznak Auto was tremendous thanks to Eric Blackmer and the great work of the service center. I was in and out. Not My first customer experience with Ruznak Auto was tremendous thanks to Eric Blackmer and the great work of the service center. I was in and out. Not only am I happy with my 718 Boxster but knowing that it will be well taken care of while in the service make me smile. Thanks Eric for your exceptional service More

Great customer service I took my car in for service yesterday, with Steve Ellis as my service advisor. He is without question the best in the business. Every time I've dealt I took my car in for service yesterday, with Steve Ellis as my service advisor. He is without question the best in the business. Every time I've dealt with Steve over many, many years and vehicles I am extremely pleased with the fantastic results. He stays on top of every aspect of the work, I always know what's going on, and have never had a single unexpected surprise. It doesn't get any better than this More

Eric Blackmer is awesome! Eric Blackmer and the whole service team are solely focused on delivering an optimal customer service experience - and they always succeed! Thank you Eric Blackmer and the whole service team are solely focused on delivering an optimal customer service experience - and they always succeed! Thank you very much! More

Smooth Took my 991 4s in for warranty work.From making the appointment to pick-up, everything went very smooth.There is a dealer about 15 minutes from where Took my 991 4s in for warranty work.From making the appointment to pick-up, everything went very smooth.There is a dealer about 15 minutes from where I live, but I drive an hour to Rusnak because of their professionalism. Highly recommend. More

SERVICE ADVISOR " SKIP " I was really happy with the service & experience at RUSANK PORSCHE, Skip Crovo was my advisor and did a fantastic job, I recommend RUSNAK PORSCHE. I was really happy with the service & experience at RUSANK PORSCHE, Skip Crovo was my advisor and did a fantastic job, I recommend RUSNAK PORSCHE. More

911 Service Thanks to Eric and the service team at Rusnak Porsche for getting my 911 in quickly for its routine service. Everything from setting appointment to lo Thanks to Eric and the service team at Rusnak Porsche for getting my 911 in quickly for its routine service. Everything from setting appointment to loaner car went smoothly and got the car back next day clean and ready for a summer road trip. Thanks! More

Perfectly satisfied First oil change/maintenance service of my macan went without a hitch - very happy with the professionalism of Steve! This is not the first car we’ve First oil change/maintenance service of my macan went without a hitch - very happy with the professionalism of Steve! This is not the first car we’ve leased and had serviced here, and it won’t be the last. More