Porsche Woodland Hills - Service Center

I received an email stating that my Taycan needed a software upgrade. Scheduling an appointment to bring my car in for the update was a nightmare, totally a waste of SEVERAL hours. I called and calle software upgrade. Scheduling an appointment to bring my car in for the update was a nightmare, totally a waste of SEVERAL hours. I called and called only heard the same recording. I left a message never received a return call. Had an email exchange twice with one of the Stores reps in which I was told I would receive some dates to bring my car in.....nada. Never heard another word. Finally I texted Mr. Scott Stanley who helped me to purchase the car and was INSTANTLY take care of. He arranged for Carl Bell, the salesman who also helped me with the purchase and in learning the car to drive out and pick up my car and being it back to the store for the update, and then he drive out personally to return my car. These two gentleman "saved the day". Prior to their involvement I would have described my experience as literally the WORST service experience that I have had in 50 years of driving. They could not have been more accommodating. They could not have been more professional. They could not have been more responsive. They CLEARLY communicated that they were unhappy with my experience and genuinely wanted to make it right. AND THEY DID. As I communicated, they saved the day. Thank You, Dr. Michael Glazer More

Very professional and friendly staff. Very personalized. They are passionate to provide excellent service. Clean and convenient facility. The only place where I will take my speedster. They are passionate to provide excellent service. Clean and convenient facility. The only place where I will take my speedster. More

Really appreciated was when we discovered that my drivers license was expired, the dealer called an Uber to take me home and back at their expense. license was expired, the dealer called an Uber to take me home and back at their expense. More

Really easy service and great advice. Will prioritize all of my servicing here moving forward. Would have liked more detail about when to expect t completion but I’ll ask next time. of my servicing here moving forward. Would have liked more detail about when to expect t completion but I’ll ask next time. More

The team is great. The service is always very good and Dane kept me updated from start to finish with my tire replacement. They made it super easy and stress-free. Dane kept me updated from start to finish with my tire replacement. They made it super easy and stress-free. More

Excellent customer service from Cristal and Albert. Will be back there again for all of my Porsche service and repair needs....... be back there again for all of my Porsche service and repair needs....... More

Liz Martinez is an excellent asset to the service department. Professional, attentive and personable. department. Professional, attentive and personable. More

The service department was great and very professional The Sales Department was unprofessional and also very rude salesman Last year I was in woodland hills dealer to get a car, but the salesman was The Sales Department was unprofessional and also very rude salesman Last year I was in woodland hills dealer to get a car, but the salesman was very rude and after he showed us one car (He never wear the mask on the pandemic time) and we didn't like it he said why you waste my time, and we complain of that sells man to his manager (Esie Siabi) he confirm his agent act !! More

As usual great experience with this dealership with a very smooth process. Nevertheless, I would have appreciated to get my car cleaned before picking up it. very smooth process. Nevertheless, I would have appreciated to get my car cleaned before picking up it. More

The service department attendant Liz Martinez handled the service/repair in a timely manner, quoting exact cost and issue. Service was done in a reasonable expected time. The service department I feel the service/repair in a timely manner, quoting exact cost and issue. Service was done in a reasonable expected time. The service department I feel is terrific and highly recommend. More