Porsche Woodland Hills - Service Center

Great experience overall.. As always Woodland Hills Porsche was once again on top of their game. Starting from the welcoming service team to the super talented mechanics & th As always Woodland Hills Porsche was once again on top of their game. Starting from the welcoming service team to the super talented mechanics & the loan a car department. Ms. Cristal Lopez is always great in giving details, her communication skills are superb. The mechanics are always on time delivering at the promised date with on target results. Ms. Sima Rahimian in charge of the “loan a car” department goes above and beyond to accommodate the demanding clientele of Woodland Hills Porsche giving her best. Thank you to the ownership for choosing such an impeccable team.. More

Service Dept fail I’ll start by saying I don’t know how the dealer side of this operation is but my experience is with the service side. My cayman gt4 had issues with i I’ll start by saying I don’t know how the dealer side of this operation is but my experience is with the service side. My cayman gt4 had issues with its transmission so I took it in to Porsche of woodland hills. It turned out to be a Porsche recall so It got replaced without fuss. I get the car back and I realize I can’t put the gear into 4th and 6th. I take it back and it takes many more days to correct it. I get the car back and it starts to grind 2nd gear. Why not check the work before giving back to the owners?Remember this is a brand new transmission they’ve installed. I also started hearing a ticking noise so I mention that as well. On inspection they find the motor has issues too and need to be replaced. It takes their young tech 2 weeks to swap out this motor. Now if you know caymans or 911’s, they are the easiest to swap out engine. Designed by Porsche to be easily replaced and serviced. I’ve worked with mechanics that could swap it out in a day. So after two weeks they tell me they forgot to order a part that’s needed to install the engine. Now after another week when I go to pick up the car they tell me it’s giving out a engine code. Now needing to replace another part. At this point it’s been over a month. A month!! Eventually I get the car back (unwashed and with an empty gas tank) the car the next day doesn’t start. They blamed it on the battery. Again why wasn’t that checked in the first place. I can’t tell you online how frustrating it’s been dealing with this service dept. specially after working with so many other great service like downtown Porsche , etc... I would highly recommend another dealer for services especially if it’s major work. More

Warning lights came on and I dropped by The Auto Gallery to checkout. Jessica greeted me and arranged for a technician to cortect the issue. I was on my way in minu came on and I dropped by The Auto Gallery to checkout. Jessica greeted me and arranged for a technician to cortect the issue. I was on my way in minutes. More

Service All of the personnel at Auto Gallery service department are very knowledgable and helpful. They performed the 1 year service as requested in the tim All of the personnel at Auto Gallery service department are very knowledgable and helpful. They performed the 1 year service as requested in the time advised. Also, they gave a loaner vehicle while car was being serviced. More

Excellent service and communication I found my experience at the service department to be very professional and enjoyable. The care my 2004 911 Carrera was given was superb. The staff we I found my experience at the service department to be very professional and enjoyable. The care my 2004 911 Carrera was given was superb. The staff were always friendly and knowledgeable. Exceeded my expectations. More

Oil change A pleasure to work with. Armen is the best!!! The car was ready when promised and I even got a free wash and a cup of coffee. Thanks. A pleasure to work with. Armen is the best!!! The car was ready when promised and I even got a free wash and a cup of coffee. Thanks. More

Excellent Service Best Porsche service department anywhere. The service team at Auto Gallery is World Class. Only place to take my 2017 911 Carrera, loaner cars are lat Best Porsche service department anywhere. The service team at Auto Gallery is World Class. Only place to take my 2017 911 Carrera, loaner cars are late model or new Porsches. Service is completed as scheduled including complementary car wash. More

Top notch service I have been driving Porsche's for over 25 years and put my full faith in the Auto Gallery service department. Armen and Don are highly experienced an I have been driving Porsche's for over 25 years and put my full faith in the Auto Gallery service department. Armen and Don are highly experienced and know how to make sure that they focus on the attention to details along with outstanding service More

Very Professional Experence I have been coming to the Auto Gallery for 5 years. I ordered and purchased a new Porsche from them and it was always straight forward with no BS. Th I have been coming to the Auto Gallery for 5 years. I ordered and purchased a new Porsche from them and it was always straight forward with no BS. The last two services were handled by Jessica Schrillo. When I showed up for my appointment they were ready for me. I had a couple of requests that they accommodated ( don't wash the car and sign the service book). When I came to pick up the car, I quizzed Jessica about some of the Major Service findings. She had the answers with out looking anything up or checking with anyone else. Very professional and no hassle. Btw, the cashier desk was also very professional and the had good coffee. I have gone to other dealers for Porsche, BMW & MBZ service. This dealer has been the best. More

First Porsche experience and so far first class First Porsche and one month in, happy. Sales side, Joel Shamie, is simply the best. Easy and made it fun. I shopped, intensely, around to almost e First Porsche and one month in, happy. Sales side, Joel Shamie, is simply the best. Easy and made it fun. I shopped, intensely, around to almost every brand and in general all brands have terrible, inept and unqualified sales people. Every brand. Joel stands out as one of the very few highly qualified salespeople. Period! Switches that fell apart in first 24 hours, a bit of an issue with trans and brakes. Not exactly what I expected from a Porsche but dealer bent over backwards to please. Armen in service is also first class. Treated perfectly. Gave me an outstanding loaner (I'll take it!) didn't care if I got my car back too soon! My car was serviced correctly and so far very happy. So far my first Porsche and Auto Gallery experience is 5 star/first class. I look forward to a long happy relationship. More