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Porsche of Livermore

Livermore, CA

1.5
5 Lifetime Reviews Review Dealership

3100 Las Positas Road

Livermore, CA

94551

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5 Reviews of Porsche of Livermore

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May 27, 2020

"If you want to purchase a car online just go away. I..."

- Jean-marie

If you want to purchase a car online just go away. I offered to purchasee one of their car and waited days for quote while I was paying cash. They sold it to a walk-in person during the week-end. They just do not know how to make online business and formalizing a quote.

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Recommend Dealer
No
Employees Worked With
Kevin
July 23, 2019

"Service dept"

- Marcos

This is based on the service department only. Went in for tire repair and was told I needed four new tires and the tire could not be repaired. Went elsewhere and they fixed one tire. Lost a little bit of trust in this encounter. Another time I was booked for recall on my 2014. They booked me and did not have the part. They recommended I still come in for service which I would not do as I only needed the recall fix. Second questionable move on their part in my opinion. I know get serviced at outside at independent auto repair shops as well as outside tire stores. Also, lots of time on hold, no answering on phone call etc.

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Recommend Dealer
No
Employees Worked With
Unknown
February 13, 2018

"Service Dept. Lacks Honest Communication with the Customer"

- AG2000

I am not the one to write a terrible review for anyone but this Prosche Dealership's customer service in the service department forced me to write this review. I have owned a Porsche Cayenne diesel since 2014, bought in Fremont but always serviced in Livermore. My car was in the dealership this past Thursday for oil change and to add the 'Ad Blue' required for the diesel models. And today is Tuesday - my car is asking for Ad Blue again !!! So, I called the dealership and as usual with some excuse they could not come up with a straight answer. This is the second time this has happened. About a year ago, my wife took the car to the dealership for Ad Blue and instead of topping it off they added just enough (is what Kayla at the service department told me). The car barely went for 2 days and it stalled. The car had to be towed in. The second customer service rep in the service department - John - is always full of excuses on why they were not able to do something right the last time the car was in for a service. Secondly, never upfront about charges! One oil change can cost $350 and another oil change could cost $650. Depends on what "Special" they have which you will not know until you are ready to walk out of the dealership. I am done with the dealership. They are not getting anymore money from them!

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Recommend Dealer
No
Employees Worked With
Kayla and John
October 23, 2017

"Honest and excellent service"

- 9114Sguy

I have purchased two Porsches at this dealership. A Cayenne and a 911. The sales man was very knowledgeable and in general, they are very low pressure. Much nicer than Sonnen in Marin for example. I was able to reach him on a weekend once when my battery died in the 911 and he explained to me the steps to open the trunk without power! Saved the day. And he was off duty that day. I still have all my service done there as well. John is the Service Manager and does an excellent job. He keeps you informed and always has provided an excellent loaner Porsche. There may be others who complain, but if you go there and meet these people and experience them, you will see what I mean. This is a first class dealer.

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Recommend Dealer
Yes
Employees Worked With
AJ in sales, and John in service
July 24, 2017

"Unless you're a man, don't bother with this dealer"

- TrishL

I was so excited when I found what I thought was the perfect car for me at Porsche of Livermore, through a male friend of mine. My male friend contacted the dealership first and they promptly responded. Then, I took over and emailed Terry Erdei about my interest in the car and informed him that the only catch was that I live in Florida. Terry Erdei responded a couple days later (not exactly timely), but I didn't hold that against him. At least not until it got worse and worse. When I spoke with Mr. Erdei the first time, he was nice enough and even told me that they have a dealership in Florida that they own as well and he would transfer the vehicle there for me to pick up if I purchased it, at their cost. We discussed my trade in and he said he would look into the value of my car. Several days passed. I emailed and texted Mr. Erdei, without success. Then, this past Saturday, I spoke with him again. During this conversation, I was told I would have to pay to transfer the new car to Florida and pay to send my car out there, and was offered an extremely low trade in value for my Audi (though this was not unexpected). I asked if he could email me the details of our conversation so I could assess all the costs and make a decision and he agreed to email them to me. It is now Monday at 5 PM and I have yet to receive any information from Mr. Erdei. Apparently, the salespeople at Porsche of Livermore do not treat women interested in purchasing vehicles with the same level of service they use for men. In fact, if you are a woman who wants to purchase a vehicle at this dealership (at least without your husband present), prepare to be ignored. It's too bad, because they had a sale, at least before their salesperson changed his tune about transferring the car and failed to respond to repeated inquiries.

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Recommend Dealer
No
Employees Worked With
Terry Erdei
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