Porsche of New Orleans

I stopped by to pick up my license plate, Nate Kolniak jumped in and offered to screw on the license plate. He also saw that I was low on windshield wiper fluid and offered to have service fill it up. Fi jumped in and offered to screw on the license plate. He also saw that I was low on windshield wiper fluid and offered to have service fill it up. First of all, I didn't expect it to be free, so thank you again for that. Next, I figured there would be a significant wait time since other vehicles were in service far before I arrived in the late afternoon. No, a gentleman immediately picked up my Macan, took care of the fluids, and I think it took all of 15 minutes before it was ready. The Macan was parked out in front of the main door at the dealership, which felt very "valet," if you will -- definitely a great touch (kudos)! I took a friend with me to do all of this and he was impressed, too. Nate seems to go the extra mile and I was very happy he was willing to jump in to help. Thanks again! More

When I found out that the Macan S that I wanted to purchase was being worked on, Josh Weiss showed me photos of the repairs that the service center would be completing and that the Macan would be avai purchase was being worked on, Josh Weiss showed me photos of the repairs that the service center would be completing and that the Macan would be available in about 2 weeks. I asked to see it in the shop, and while the Macan was up in the air, Josh walked me around and I was able to take photos. I specifically asked if the Macan had been smoked in and he said no. I begged him not to let the service folks do a treatment in the SUV to remove any odors. Again, Josh was able to confirm that they would not do that. I knew that this was the Macan I wanted (and I have been eying them for at least three or four years now). Knowing I would be out of town, I wanted to make sure I had the right of first refusal, so Josh gave the parameters to do that and I made a $1k deposit. The Macan was finished from its repairs one day shy of two weeks and, while I was on my business trip, Josh sent me a photo of the Macan. It was beautiful. I couldn't get back soon enough, and sure enough, the next day is when I drove it and made a dream come true. I do have to say that on a personal note, it was hard making a decision to trade in my BMW 328i, as it was a dream car of mine since I was a teenager (yes, I was conservative in my choices of dream cars back then, too). On the way to get a certified check for the down payment, my dad made it easy to let the Bimmer go and even supported me getting the Macan after telling him the pros and cons, the price offered for the trade as well as the price of the Macan. His research proved fruitful - that I was getting a fair deal - and told me I should take it -- turn in the car for the trade. Although I am 50 years old and can make my own decisions, my dad's approval on cars means everything. Josh made everything very easy. He understood everything that I was experiencing. Nate Kolniak was great, too, stating that Porsche New Orleans has known that owning a Macan was in my future and congratulating on finding such a great deal so fast. Obviously, I could not have done that if it weren't for Mitch Gilliot's diligent and relentless search for the perfect Macan that fit what I wanted. He is more than just a valuable customer at Porsche New Orleans, he is also one of your best references as he and his family sing Porsche New Orleans' praises and have had many Porsches (and will have many more to come). While picking up the license plate, I was able to talk to the receptionists who were politely eager to assist. Nate jumped in to offer to put the license plate onto the car. I know this sounds a bit trivial, but that meant a lot for me -- I needed to know if and when/where the very personal service and treatment I was getting would end anytime soon. Nate not only put the plate on, he saw that my windshield wiper fluid was low, offered to have the service department fill it up (which I did not expect to be done for free), and asked me how I was getting used to the Macan. (Side note: Nate and Josh both knew that trading in the Bimmer was a big deal to me, and Nate said that after a week of driving the Macan, that I would be okay and happy with the Macan within a week. He was, of course, right.). I had just taken a short trip to my parents' house and I couldn't figure out how to use the cruise control. Nate helped with that, too! As for Sean Kerwin, he was very patient with all of the financing and trade paperwork. Not once did I feel any pressure to buy this Macan from anyone - Not a single soul. Porsche New Orleans does not have that creepy vibe of just trying to make a sale. I feel like Sean was a large part of that as Josh and Nate were the same way -- no high pressure, get 'em in, get 'em out -- but instead asked me if I wanted something to drink, whatever -- they just wanted to make sure I knew that they were sincerely wanting the best for me, however that may be. I feel like I have expanded my friendship base to be honest in Sean, Josh, and Nate. Thanks again! More

The team Handled my service as requested. Very professional amd attentive Followed my request to not wash the car. Very professional amd attentive Followed my request to not wash the car. More

The staff in service was a pleasure to do business with. They were very helpful.. They were very helpful.. More

Excellent customer service. Kept informed throughout the process and was very happy with how the vehicle was returned to me Kept informed throughout the process and was very happy with how the vehicle was returned to me More

I planned my service in advance and Ginger promised a loaner or that she would notify me ahead of time if one was not available. I texted the day before but got no call or text back. There was no loaner loaner or that she would notify me ahead of time if one was not available. I texted the day before but got no call or text back. There was no loaner when I took my vehicle in and they kept it from Tuesday morning until Saturday morning. Ginger did not schedule my Lyft so I could get there for pick up in time Friday and did not pre schedule Saturday morning as she said she would. I have her texts to document her lack of customer service. Years ago service here was excellent but is a far cry from that now. It has us questioning whether we should start going to Baton Rouge. More

Professional, great service, positive interaction, would recommend them to friends and family, nice doing business with them would recommend them to friends and family, nice doing business with them More