Port City Nissan

Key replacement Mike in parts was very helpful in finding the right key for me in a timely manner, he went above and beyond. Overall good experience. Nissan’s online Mike in parts was very helpful in finding the right key for me in a timely manner, he went above and beyond. Overall good experience. Nissan’s online system was down which delayed key cutting and programming. This would have been a big issue if a rental had not been provided. However, upon returning rental, I was charged one day out of the week of having it which I hadn’t realized would happen, since under normal circumstances, I would not have needed the rental if the system wasn’t down. I received a call from Jason to explain the nature of the charge who told me “it’s not my system”, although he does in fact work for Nissan and represent the company, when I relayed the information I stated above. He also told me “he wasn’t the one who lost my key”, although I never mentioned having any issue paying for the key replacement, only the rental. Jason then told me he would reimburse me for the rental, although I haven’t received this payment yet (it has only been a couple days). Altogether, poor customer service from Jason and I probably won’t return if I have the option to go to any other Nissan. More

Professional service PortCity Nissan was very professional and courteous to me and my wife. The online service person was great and answered all my questions then set up PortCity Nissan was very professional and courteous to me and my wife. The online service person was great and answered all my questions then set up a meeting at the dealership. Once at the dealership my sales person was very helpful and informative on what I can anted for options & price. Everything I asked for and wanted to change we worked it out on price and accessories. In the end was a great experience! I would recommend PortCity to anyone looking for a Nissan . More

Excellent sales experience We found Kip's help with the Nissan Leaf EV to be fantastic. These are cars that sell in relatively small numbers, so a salesperson with Kip's level o We found Kip's help with the Nissan Leaf EV to be fantastic. These are cars that sell in relatively small numbers, so a salesperson with Kip's level of expertise and enthusiasm needs to be an enthusiast about the future of mobility and environmental sustainability. Every communication with Kip informative, accurate, and highly effective at helping us find the exact car we wanted in the quickest possible time. The financing deals and basic back office sales process was also quite good, though we never enjoy the extensive offers of extra insurance products we are quite sure we do not want after checking with our insurer and researching them through consumer reports and other independent experts. As for service, we are coming from a slightly higher touch dealership (BMW) and appreciate the solid work done but were slightly disappointed to find our vehicle prepped for pickup on final sale to have the charging cable loosely thrown in the back (instead of put away in its bag) and some truly miniscule signs of test driving out of sync with the new car smell. Importantly, we understood our vehicle had just the day before been on display at a car show and had been gently demoed for some months. In the end, we were much more interested in the great deal than truly minor quibbles about the prep. Not to mention we showed up late on a Monday and negotiations, credit processing, insurance, and getting the car ready were all done that same afternoon. Many dealerships would have said come back the next day to pick up your car, but not Kip and his hard working colleagues. We strongly recommend Kip and the Port City Nissan dealership. More

Astoundingly good service writer Service writer actually compared my complaints to available tsb’s. Sincerely wanted to know my issues and wanted to get them fixed. Not just slap a Service writer actually compared my complaints to available tsb’s. Sincerely wanted to know my issues and wanted to get them fixed. Not just slap a part and go. Really wanted me to be happy. I have not seen this kind of customer service for decades. More

On my third Nissan from Port City! Good group of people who care a lot about your overall experience. Kip Leonard in sales was exceptional. Management was also understanding and help Good group of people who care a lot about your overall experience. Kip Leonard in sales was exceptional. Management was also understanding and helpful. Service is always courteous and informative. More

communication The issue was getting hold of someone on the phone. No direct lines. Leaving messages. No return calls. Having only one number for sales is ridiculous The issue was getting hold of someone on the phone. No direct lines. Leaving messages. No return calls. Having only one number for sales is ridiculous. Each salesperson should have a direct line. Or use their cell More

Disappointment I have been a loyal customer getting my pathfinders services there for many years. On July 30th I had a 1 pm appointment for an oil &filter change a I have been a loyal customer getting my pathfinders services there for many years. On July 30th I had a 1 pm appointment for an oil &filter change and tire rotation. I was 17 minutes late, I apologized for being late and that I could rescheduled. They said there would be no problem. I went to the waiting area and was surprised that the car was serviced before 2pm. When paying for the services I asked if my car was washed, she responded she didn’t know and that was all that was said. When I got to my car I realized it hadn’t been washed. Car washing is part of your service and as I sat in the waiting area listening to other people being told their car was washed or do you have time for a car wash? I've always had my car washed.... It made me feel like I was being punished for being late. Was I ?? More

Excellent Service The Team in Sales at Port City Nissan were Friendly, Courteous , and Very Accommodating, I was there with my Grandkids, ages 7 and 9 and everyone went The Team in Sales at Port City Nissan were Friendly, Courteous , and Very Accommodating, I was there with my Grandkids, ages 7 and 9 and everyone went out of their way to make them feel welcome, with snack, drinks and even Balloons....Thank You Port City Nissan....Dorothy Perkins More

Awesome Experience! Cannot say enough about our sales guy Kip! He has been awesome throughout the whole process and after! He went above and beyond to get us the car we c Cannot say enough about our sales guy Kip! He has been awesome throughout the whole process and after! He went above and beyond to get us the car we came in for! I would definitely recommend Port City Nissan to others! Great experience, great staff, and good pricing. More

Overall a good experience Bought 2 new vehicles, salesman was very helpful, got my price after a little haggling, vehicles looked awesome after being prepped, salesman thorough Bought 2 new vehicles, salesman was very helpful, got my price after a little haggling, vehicles looked awesome after being prepped, salesman thoroughly went over features of both vehicles, everyone was very friendly and accommodating. More