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Port City Nissan

Portsmouth, NH

3.6
632 Reviews

120 Spaulding Turnpike

Portsmouth, NH

03801

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Showing 632 reviews

June 29, 2010

Great service, friendliness, all of my questions were answered. I called about a vehicle on the website, and spoke to Phil. He quoted me a price over the phone. I visited the dealership the next day, an More

by lchakarian
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Wes, Phil Walters
June 24, 2010

Very attentive, friendly, no hassle. Followed up on our questions. The price was within our expectations as did the chosen car. This was a very pleasurable purchase experience. I would do business with More

by dcowie
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Matt Luedtke, Sales Rep
June 08, 2010

had service plan for rerformance plus ,included free service, dealer did not do service and also tried to charge 200. dollars extra. will never go back ,i tried to contact mgr or owner the parts person More

by richard p
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
No
Employees Worked With
service mgr
Jun 22, 2010 -

Port City Nissan responded

Richard, I am sorry to hear about your experience with our service department. I inquired about your visit. On the day of your appointment we had a client with the same last name scheduled for a 15,000 mile service on their 2010 Maxima. The service advisor confirmed with your wife that that was her vehicle and the requested service. While she was here for a 15,000 mile oil change and tire rotation as per our maintenance agreement, she did not want the $199.95 service. The result of her visit was, as agreed, a free oil change and tire rotation. The fourth of your free services after the previous three that you performed here all at no charge. I apologize again for the confusion and hope to be of assistance in the future. Phil Walter

May 28, 2010

Like many folks, I dread having to interact with aggressive sales people when ready to purchase a new vehicle. It's a necessary evil similar to going to the dentist for a root canal. However, to my More

by leejeffers
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Stephen Marchese, Phil Walter
Jun 11, 2010 -

leejeffers responded

This is a follow up to my previous review dated 5/28/2010. I just discovered through the credit union that financed my new auto loan that I DO NOT qualify for a small reduction in my monthly payment as stated by Jeff at Port City Nissan. This dealership needs to get the facts straight before they call a customer making such a false claim. I am not impressed. Also, it was understood before I signed on the dotted line that I would get my basic maintenance service schedule covered at noc cost the first year of ownership. I later spoke with the service manager and that is untrue. Again, not impressed. I am now discovering that this dealership wasn't as gosh darn wonderful as I initially thought. My mistake for not getting these false promises in writing. Lesson learned. Port City Nissan will not be my first choice when I purchase my next vehicle.

Jun 15, 2010 -

Port City Nissan responded

Mr. Jeffers, As promised on Saturday, I have resloved all issues. You do, and always did, qualify for free basic maintenance being four oil changes and two tire rotations within the first twelve months or 15,000 miles of ownership. I contacted the lending institution and they made an internal error which slipped through their system of checks and balances. You will see the lower payment reflected immediately. I look forward to helping in the future. Phil Walter

April 29, 2010

Phil worked diligently to help me get the vehicle that was most appropriate for all of my needs. He communicated well and his service was spectacular. I will recommend him any one that will listen. All More

by kjcallahan
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Phil Walter
March 26, 2010

Phil Walter and this dealership was awesome. All of the sales staff were very helpful and knowledgeable. I very much enjoyed the entire experience from start to finish. Even the test drive was enjoyable. More

by wheelekl
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Phil Walter
March 19, 2010

I spoke with Brain Snow. he reassured me all would be taken care of. thanks to Brian! Brian was available when I called and took the time to listen to my concerns. I believe working with Brian will chang More

by Chris White
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brian Snow
Mar 19, 2010 -

Port City Nissan responded

Thank you very much for being customers of ours. Always let us know what we can do to make you happy!

March 17, 2010

Phil was very knowledgeable. He was open and honest and actually cared about what it was that I wanted in a car. Phil made it an enjoyable experience with his humor and down to earth, honest attitude. I wo More

by gemgee23
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Phil Walter
March 17, 2010

It has been years since I have needed or wanted to look for a new car. Mine was reaching 10 years old, and I needed something more reliable where I could save some money as well. I requested a quote on a v More

by JessD0820
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Phil Walter, Kevin (Finance), Ed (Suzuki)
March 16, 2010

Phil was a very easy salesman to work with. No pressure, and he did everything possible to accomodate our needs. He invited us to come back a few days later (we didn't have much time on the day we bought th More

by mcpherson0627
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Phil Walter