Port City Nissan

I recently made my first vehicle purchase, and was fortunate enough to do it from Port City Nissan. I did a lot of research, and heard the horror stories that many individuals had from "typical" car fortunate enough to do it from Port City Nissan. I did a lot of research, and heard the horror stories that many individuals had from "typical" car dealers. Port City was NOTHING like that. I was out of town when I started making contact, and Matt Luedtke patiently responded to all of my questions via email and over the phone. There were no games, and the price quoted was extremely competitive. When I arrived in town and was able to visit in person, it was the day after Thanksgiving but he still came in to make sure I was set up and taken care of (even though it was his day off). Phil rode with me during the test drives and didn't try to push or sell anything I didn't want. He gave honest answers. The price negotiations went smoothly and there were never any hangups or last second games. Christine (the F & I person) was able to get an unbelievably great financing rate (much better than any rate I was able to get independently--my credit isn't the greatest, but she managed to make it work well). After the purchase, Matt took me around to meet the service staff, who were extremely helpful when I brought the car back in later that day to do the inspections (after registering it) and installing the plates. Clean, convenient, friendly, and helpful service area. Matt also knows the product inside and out and was able to give me a detailed orientation about all of the features. He has also always been available for any questions, and worked with my hectic schedule. Even after I've been on the road now with my new car, Matt checks in to make sure the purchase is going well. Overall, Port City exemplifies how business should be done--honest, hard working, clear (no games), helpful, flexible, customer-oriented, and friendly. They have earned a loyal customer, and I hope others avoid the traps/heartaches out there and end up at Port City first also. Thanks and good luck! E R More

What a great team they have at Nissan. They are very friendly and put me in a brand new vehicle. I love my new truck so much I am sure I will never drive a car again. I did not go to Nissan expecting friendly and put me in a brand new vehicle. I love my new truck so much I am sure I will never drive a car again. I did not go to Nissan expecting to buy a brand new truck but Greg and Brian were so good I drove away in a brand new Nissan Frontier. Thanks guys More

This is the absolute worst dealership I could imagine doing business with!!! I purchased a 2001 Volkswagen Jetta from them in 12/06 and it's been nothing but problems. First off, they didn't even clean i doing business with!!! I purchased a 2001 Volkswagen Jetta from them in 12/06 and it's been nothing but problems. First off, they didn't even clean it up for me... and the gas tank was only 1/4 full when i left the lot. Also, they did not fix a half-dollar sized rust mark on the hood, and a baseball-sized dent on the trunk. According to the salesman, they "dont fix little things like that." After owning the car for a mere 3 days, I noticed a rattling in the front end. I called Port City and made an appointment to have it looked at, and went there a few days later. I asked them to look at the struts/shocks... they said nothing was wrong. Assuming that they knew more than me, I left and went back home. The noise was still there, and had them look at it again when I went back for the state inspection. On the way to the dealership, the rattling got worse and it turns out 3 lug nuts were missing in the front left tire! I had to then pay for the towing. They didn't even own up that it was their mistake! I got the car checked out by two other mechanics, and sure enough, there is a leak in one of the stuts and the bearings are shot. Problem after problem occurred throughout the next few months, and now the car starts and stalls 2 seconds later. I had some parts replaced at Manchester Volkswagen, yet it still needs more work... $1200 to be exact. Before gettting any more work done, I had my boyfriend call Port City to see what they would say. After arguing with them for over an hour and a half, they admitted they sold me a piece of junk and would rectify it by buying the car back/getting me into a new car. Well, a month and a half has passed, the two salesmen that we have dealt with were fired, and I am still stuck with a dead Jetta. They are now telling me that they will not buy the car back; that the saleman Don essentially didn't know what he was talking about and lied (about being able to buy the car back.) The GM, Jennifer was no help at all. She passed me off to yet another salesman, who I am still getting nowhere with. I know it's normal for used cars to have some normal wear and tear, but this is rediculous! I didn't even have the car for 4.5 months before it died. Port City does not live up to their word and will give you the run-around when it coems to resolving issues. I highly recommend that you DO NOT pruchase a car from them, I know I am not the only one to regret doing business with them. At this point I am ready have the Jetta towed to their lot and left with a giant lemon on top with a sign reading "I bought this at Port City." More