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Port Lavaca Ford

1.0

6 Lifetime Reviews

1801 US Hwy 35 S, Port Lavaca, Texas 77979 Directions
Sales: (888) 762-8136

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6 Reviews of Port Lavaca Ford

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June 02, 2018

"Service department and repairs suck"

- DanielF250

Took my 2015 F250 to them, under warranty, had issue with controls on steering wheel. Told them it was clock-spring failing. They troubleshot and said “no, it was the switches. 2 days later they called and said they had the part. I brought the truck in. They replaced the switch. Paid my deductible, drove truck 15 feet. Backed it up 10 feet to check repair. Wasn’t fixed. They didn’t even verify their repair. 5 hours of waiting here and still not repaired. May have to go buy the part and fix it myself.

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Recommend Dealer
No
Employees Worked With
Service guy and manager
July 23, 2015

"passing the buck "

- carstruck44

Bought a 2012 ford fusion back in 2014 from ptlavaca ford had only 25,000 miles on it, about 2 days later we noticed the air conditioner blew hot air when on cold setting we told our salesman kevin henderson, he stated "oh I have a fusion and what ever was on the last setting thats what it will be on when you turn it back on"! Really, ....well a year later it's doing it more and now that it's summer its miserable checked with the ptlavaca in victoria gave me a 400 plus rate for fixing it found out the fusions have this problem for a while its the sensor that are put on at the factory. My issue is my salesman new that it was not the settings they just didn't want to fix the problem and pass the buck because ford won't pay for their mistakes and that's because I still have warranty!

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Recommend Dealer
No
Employees Worked With
Kevin H.
July 31, 2014

"Very pissed off"

- CustomerServiceReview

I went to get my Ford F-150 checked out one morning and then kristen told me that my vehicle would be ready by the next day after i spent the WHOLE DAY waiting for it. I requested a rentar car and was told i couldnt Get one because my vehicle wasnt mechanically broken down. I called the next day and was told my vehicle wouldnt be ready until monday or tuesday. Which means i would not have a vehicle for a WHOLE WEEK. I again asked for a rental car and was told the same thing as the previous day and that if i wanted one that i had to pay out of pocket for it. I gave her the number to MasterTech Warranty so i could Get the rental car then i came to find out she never called them and she said she had and that they did not aprove for a rental car. I had a horrible experience here and i will not be coming again. I much rather drive an extra hour and a half to Get the right kind of Service i need

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Recommend Dealer
No
Employees Worked With
Kristen
June 02, 2011

"The internet manager, Tara Gayle, is the whole reason I..."

- 2Spoiled

The internet manager, Tara Gayle, is the whole reason I came to Port Lavaca Ford. She was wonderful and friendly and readily answered all the questions I had. I got to work with both Angel and Kevin, both of whom were wonderful, friendly, helpful, and it was the absolute best car buying experience I have ever had. I HATE buying cars, but this was a completely different experience and I send everyone I know there.

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Recommend Dealer
Yes
Employees Worked With
Tara, Kevin, Angel
February 21, 2011

"I have owned BMW, Jaguar and Cadillac and none of those..."

- radmantx

I have owned BMW, Jaguar and Cadillac and none of those dealerships have treated me as well as Port Lavaca Ford. From sales to service I couldn't be happier or treated better. When my SUV had a safety recall, they contacted me before I had even heard about it to get my car fixed. They do care about their customers.

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Recommend Dealer
Yes
Employees Worked With
Stephen
December 30, 2010

"I will not recommend this dealership to anyone. We went..."

- averypissedoffcustomer

I will not recommend this dealership to anyone. We went there to buy a brand new vehicle and were told that we were approved,signed papers in financing and drove off in our new car. A week and a half later we get a call that the bank did not finance us after all and that they could not find a bank to finance the amount on the car or us. So we had no choice but to return the car back over. That was the most embarrissing moment I have been through considering we had showed off our new car and now left with nothing. Not to mention that I had to pay twice to my insurance company to add and remove this vehicle. They did everything wrong and will never go back there again much less recomend them. And thats because the company I work for was gonna go and see about buying some company trucks there but there loss I told my company what happened and they went to a different Ford dealership. Big mess up on Port Lavaca.

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Recommend Dealer
No
Employees Worked With
Angel Saenz and Michelle Harborth
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