It was time to consider buying a new car and we were not looking forward to it. I would rather have a limb removed than deal with buying a car. So we did our research and made a list of the dealers we would visit.
Porter had been servicing our prior Nissan so we decided we would go to them first. We would then go to the next dealer with their info in hand. That was until we met Alex Nichols.
Alex greeted us without rushing us or hovering. We sat at his desk and chatted about what we wanted. He explained the features of each model and the pros/cons of what we wanted. He then took us out and showed us a variety of cars that met our requirements. At no time did he put any pressure on us or try to "up sell us". It felt more like a chat than a sales effort. Alex is extremely knowledgeable but admitted when he didn't know an answer. He got the answers while we were test driving.
We were so happy working with Alex that we decided to buy from him. After agreeing to a price, we met with Eric Gawel, the business manager, to complete the paperwork. Eric continued the experience we had with Alex. No pressure and he spent all the time we needed answering our many questions. We never felt like he was trying to rush us or push us along. There is a lot of paperwork with lots of blocks and he explained each one.
Alex and Eric have totally changed our impressions about buying a car. I can't recommend them enough. And I think we should thank Porter Nissan for setting an environment that allows people like them to thrive.