Posner Park Chrysler Dodge Jeep Ram

This was my first car buying experience. After driving my last car for 175,000 miles, I was reluctant to let it go. Since I have never bought a new car I didn't know what to expect, all you hear from people last car for 175,000 miles, I was reluctant to let it go. Since I have never bought a new car I didn't know what to expect, all you hear from people is horror stories about buying a car. I was pleasantly surprised at the ease and customer service from this dealership. I traded in my old car and bought a Dodge Journey. They made me feel like family, found what I was looking for, and treated me with respect. I would refer all my friends and family to this dealership. As well as use them again in the future. They took the time to show me all the ins and outs of how every aspect of my new car worked. This is old- fashioned, person to person, customer service. My first car buying experience was more than excellent! I love my new Dodge Journey! Thank you Posner Park Chrysler and Alex Mahalak! More

The Salesman was awesome. He answered all of my questons and did not try to pressure me in any way. When I went in to work with Macos (Buisiness Mgr.) He started by offering extended warranties and protecti and did not try to pressure me in any way. When I went in to work with Macos (Buisiness Mgr.) He started by offering extended warranties and protective coating/treatments (Part of his job, I suppose) but I said no to it initially but, after talking with him, I agreed to buy an extended warranty that was a bit more affordable than the "deluxe" package. I went home satisfied with the vehicle and my experience overall but, after going home and reading the details of the extended warranty, I discovered that I, in my opinion, had just paid over $1800 for a warranty that, between the factory warranty and full coverage insurance, didnt really cover much of anything. I also want to mention the financing. They funded my loan through Credit Union Loan Source LLC, and as the vehicle I was replacing was financed through a credit union, I was initially quite happy as my experience with the CU was very good. Then I received my initial communication from the new finance company and I was a little taken aback by the wording of the "welcome" letter (not rude by any standard) but it didnt give me a warm fuzzy either. At the bottom of the letter it had the phrase This is an attempt to collect a debt and any information I give them will be used for that purpose.I then decided to go online and see what I could find out about them...there is plenty, and probably 95% was bad. Not members of BBB and most all of the complaints were with regards to them being slow to post payments received. I, of course, haven't had any issues as my 1st payment is not yet due, but I am a bit concerned that I may have issues with them at some point. In closing I want to state that I do not beleive the dealer did anything wrong and when I went back to cancel the extended warranty and let him know about the information I found online about the finance company, Marcos took care of the warranty cancellation and said he would take a look at the information available online about the finance company. Next time I will take the time to read the paperwork more carefully before I sign it. More

It was not very busy and I still waited 15 minutes before anyone acknowledged me. Girl at the front desk was on the phone, I understand she had another customer on the phone but she didn't even look at me. J anyone acknowledged me. Girl at the front desk was on the phone, I understand she had another customer on the phone but she didn't even look at me. Just an overall unfriendly experience, I don't plan to ever go back. More

Not only was this dealership beautiful but the people there were super. John was friendly, helpful and did everything to help us feel comfortable during our transaction. Not your usual high pressure pe there were super. John was friendly, helpful and did everything to help us feel comfortable during our transaction. Not your usual high pressure people. Everyone said hello and asked if we were being helped. Just an overall good experience. More