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Posner Park Chrysler Dodge Jeep Ram - Service Center
Davenport, FL
251 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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251 Reviews of Posner Park Chrysler Dodge Jeep Ram - Service Center
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March 02, 2022
Poor customer service, poor management, weak finance department that only cares if you buy all the extra nonsense. Customer care is bottom priority, I made an appointment for 2pm get there sit there department that only cares if you buy all the extra nonsense. Customer care is bottom priority, I made an appointment for 2pm get there sit there for 2 hours with no update. I see my vehicle is done so I go and check on it. They tell me nope sorry still waiting to be seen. Then they tell me you need to leave it, which is ok I just need a loaner to get back and forth to work. NOPE ! sorry can’t help you all out of loaners, ok how about a rental from a local place. NOPE! We don’t do that! Their response take more time off work to not be seen and the vehicle still not be fixed. Don’t buy here, don’t do service here, even if it’s your dream car just wait and find it else where. More
by Packers504
Employees Worked With
Other Employees :
Juan Fernandez, RJ Mahalak, Mark Vargas, Justin Valcarcel, Yareli Romero
February 09, 2022
My appointment was at 1230 I dropped my car off and told the guy checking me in to let me know if repairs will be more than an hour, to know if pick up arrangements needed to be made as I work from home and the guy checking me in to let me know if repairs will be more than an hour, to know if pick up arrangements needed to be made as I work from home and needed to get back. At 230 I had to go look for someone to find out about my car which the man stated it’ll be done in 20 minutes. 330 rolls around and the guy that checked me in stated they had to keep it for 2 more hours due to a special part needing to be picked up from another dealership. I asked if I could bring the car back for this to be completed he said no. I asked for a loaner vehicle was also told no they didn’t have any. I was also told I lived too far for the shuttle. finally at 545 I was free to go. From 1230-545.. Needless to say I spent my day there. My car isn’t even 2 years old but next time I’ll turn the radio up a little louder to drown out the noise it’s making just so I don’t have to go back to this place. More
by Mbt0296
Employees Worked With
Chris Foss
January 31, 2022
Horrible, waited 2 hrs past appt. the mechanics rawhide my truck, manager never called back when I left a msg. The mechanic didn’t know we had telematics in the truck(monitors speed, throttle etc) and he t my truck, manager never called back when I left a msg. The mechanic didn’t know we had telematics in the truck(monitors speed, throttle etc) and he took another mechanic on test ride for a alignment! It’s a one person deal(ex shop manager for Mercedes) and told me the hard accelerations were from traffic and the redline rpm was due to my clutch felt weird. It’s a brand new clutch, diesel truck and to top it al off… the truck still pulls to the right! Will escalate the case since the management here is non existent. I’ve called two times and not calling again. Yvette(service advisor) or whatever her name is and the mechanic just made excuses for their actions when I explained I watched the whole deal when they left the lot, have the text alerts for when they were racing my truck(it’s not stock and pretty quick). Denied it all till I showed them. Also, my wife and sister in law were at a house behind the dealer and seen them driving like idiots. Guess we will see how far this goes. Unacceptable at any dealership. More
by Danosdiesel
Employees Worked With
Other Employees :
Mechanics that horrified my truck, Yareli Romero
December 15, 2021
R.J. was very professional, friendly and thorough Our 2 year old battery died and was replaced at no charge because the battery was under warranty. Excellent service. year old battery died and was replaced at no charge because the battery was under warranty. Excellent service. More
by hubereed
Employees Worked With
RJ Mahalak
November 29, 2021
They must fix their phone system. The warranty people tried to call multiple times to give approval for work on my car. They finally left a message which no one could access so they ended up calling bac tried to call multiple times to give approval for work on my car. They finally left a message which no one could access so they ended up calling back. This delayed the approval process by 2 days. It’s the phone system. Service reps end up giving their personal phone number to clients because no one can ever get through. They try hard to please but their phone system starts everyone off annoyed. Fix this and the rating would be 5 stars. More
by Alai2013
Employees Worked With
Tim Kroeger , Justin Valcarcel
November 24, 2021
Service was long and I got cheated on my warranty and was overcharged with an Inspection for my front tire sensor when I wanted to replace my sensor this place I don’t know what’s to take all the money you h overcharged with an Inspection for my front tire sensor when I wanted to replace my sensor this place I don’t know what’s to take all the money you have More
by Davidcrd
Employees Worked With
Justin Valcarcel, Justin Callahan, Chris Foss, Yareli Romero
October 20, 2021
Worst experience ever. I had a 1pm appointment to get my brakes done. I waited in the lobby. At 3pm I went to the front desk to ask how much longer. They said they had completely forgotten about me and my t brakes done. I waited in the lobby. At 3pm I went to the front desk to ask how much longer. They said they had completely forgotten about me and my truck. I took my truck and left. Would have left 0 stars but couldn't. More
by jc
Employees Worked With
Not sure who assisted me. I had to pick someone., Justin Callahan
