Post Oak Motor Cars, Ltd.

I was communicating with them about purchasing a used Tesla. Although I supplied them with my email and asked that we continue to communicate via email, the dealer kept sending me texts (this is importan Tesla. Although I supplied them with my email and asked that we continue to communicate via email, the dealer kept sending me texts (this is important later). I let them know that I was already pre-qualified at more than one institution, but that I wanted to use my Credit Union (CU). They pressed me to use their financing. They then claimed that they usually did not like CUs because of some payment issue they had in the past. I was told that the only way they would accept working with a CU is if they were willing to either wire the funds or do a cashiers check, all the while pressuring me more to use Post Oak Motor Cars' financing. I connected them with my CU, via email, which put in writing that they would supply a Letter of Credit AND have a check mailed overnight to the dealership. This was on Friday afternoon. The dealer did not respond to the email all weekend, and then sent me a TEXT this morning (Monday) claiming, " Good Morning. Per your bank they not paying with direct wire or cashiers check. Per my Boss it is sold." Again, my CU stated in writing (email) that a check could be sent. The car is also still listed for sale on their website. I am highly disappointed in the service I received and how I have been treated as a customer. DO NOT RECOMMEND!! More

mathew garapic did a great job finding me the perfect rolls Royce Cullinan thank you matt garapic and the whole team rolls Royce Cullinan thank you matt garapic and the whole team More

Jeff Pollard is outstanding. He took care of all my concerns in a timely manner . Post Oak Motors definitely has top notch service . Thank you . concerns in a timely manner . Post Oak Motors definitely has top notch service . Thank you . More

I found a Mercedes G550 for sale online at PostOak Motor Cars. I checked reviews and contacted Jake Willard in sales. Because this is a so called High End dealership, I thought that I might be dealing with Cars. I checked reviews and contacted Jake Willard in sales. Because this is a so called High End dealership, I thought that I might be dealing with a reputable person and dealer. I explained to Jake that I was interested in this car (she does not like the new model) for my Wife’s Christmas or Birthday present in late December. Because this was a used car and we live on the island of Maui, Hi, I would pay hundreds of dollars for Profession Inspection of this $83k vehicle before (Trust but Verify per Pres. Reagan) purchasing. Jake assured me that the Post Oak Service department had thoroughly checked it out and serviced the car and everything was working and good condition. Because there were only a few, low quality photos online, I had some concerns. I asked Jake to send more photos, including photos of the underside to check for damage or rust. Jake said that he would send photos, but did not. Online, this looks like a fancy high end dealership, which gave me some hope. Prior to the Inspection, I asked Jake to double check the car prior to the inspection. Jake again reassured me that everything was working perfectly. I made arrangements for shipping to Hawaii. But after the inspection, I spoke with the inspector, who was not very impressed by PostOak Motor Cars. Within seconds, he saw that ALL of the vehicle wheel Lug Bolts were rusted. Minutes later he discovered that the drivers side seat, Heat/Cool function was inoperable. He also noted damage to the interior and took photos. None of these easy to see issues were mentioned by Jake or shown in the Dealership photos. The inspection also revealed that the Front End was out of alignment. But RED Flags waved when he found that some type of Undercoating had been “recently” applied to the undercarriage. While he did not dig deep, he said that it could easily be wiped off with a rag. The inspector asked me, “Who undercoats a car just before they trade it in ?” So did the previous owner, or Post Oak or the good fairy undercoat the car? And Why? I was very disappointed that the car was not in the good condition as Jake described. I lost trust in Jake and Post Oak Motors. I told Jake that if PostOak made the needed repairs, and because I could not depend on him or the PostOak Service Dept, only if a Certified Mercedes Dealer checked out the car, finding that the mysterious Undercoating was not hiding problems, would we have a Deal, and at the asking price. Jake replied that he would check with his manager, but saw no problems in getting it done. He later replied that the seat was fixed (loose connection) and that the front end and lug bolts would soon be fixed. He made no mention of the undercoating issue or the Mercedes dealer inspection. That was the last I heard from him. I checked the PostOak website and the car was no longer listed. The inspection photos also showed a filthy, non detailed engine bay, something that I had not seen for decades at reputable high end dealer. It appears that upon trade in, this car was run simply run thru a car wash and listed for sale. A fancy showroom, lots of bling and expensive cars apparently have no connection to integrity and honesty. Still looking for a G550 for Valentines Day, after successfully buying seven cars online from honest and truthful dealers or private parties. More

BMW Z8 Purchase We saw the listing for a BMW Z8 roadster online and placed an inquiry on the vehicle. Almost immediately we got responses to our questions. Max Maliko We saw the listing for a BMW Z8 roadster online and placed an inquiry on the vehicle. Almost immediately we got responses to our questions. Max Malikov was the salesman we worked with and he was great. He accommodated our request for compliance with the COVID19 best practices during our initial inspection and during the second inspection and purchase. He made the process seamless. Max and his manager were straight forward during the whole process. Thank you Max Andrew More

New car purchase Mark the salesman was great. They delivered the new car and the only glitch was that the clock on the dash is not working. Mark has offered to pick Mark the salesman was great. They delivered the new car and the only glitch was that the clock on the dash is not working. Mark has offered to pick it up but we are not that worried about it now More

Excellent ! Mark Meyerson has been extremely thorough and competent throughout- friendly and helpful. He's handled this deal with alacrity which should be emulat Mark Meyerson has been extremely thorough and competent throughout- friendly and helpful. He's handled this deal with alacrity which should be emulated by all other car dealers. We arranged that I purchased a slightly used RR Dawn until my 2018 model arrives in a few months. More

Great Great Great Mark and the entire staff made our visit and purchase one of the most relaxing and stress free sale I have ever experienced at a Dealership. I especia Mark and the entire staff made our visit and purchase one of the most relaxing and stress free sale I have ever experienced at a Dealership. I especially appreciated the strait talk, firm handshake and none of the BS I get at other places. Thanks again Mark. We will be back! More

MARK MADE IT EASY Even though the dealership had a large inventory, they didn't have the color combo I wanted. Mark scoured the Country to find the exact Car I wanted Even though the dealership had a large inventory, they didn't have the color combo I wanted. Mark scoured the Country to find the exact Car I wanted. From there he made the whole transaction very pleasant. More

Mark was great. This dealer used to be terrible but they were the only show in town. Now they reflect the brand they sell. I gave them another chance and they came t This dealer used to be terrible but they were the only show in town. Now they reflect the brand they sell. I gave them another chance and they came through. Excellent service. More