The worst customer service experiences can possibly think of. After the test drive my salesperson went to speak with the sales manager Ken Hinger to request lease and/or purchase figures. She returned with a credit application and said that running my credit first would give me the most accurate figures. I declined doing this right away because I wanted to be 100% sure about my choice. Ken then greeted me asking to take a look at my current vehicle outside which is a 2017 Titanium AWD Ford Edge.
Ken recommended a Tuscon instead saying that it’s more similar to my current SUV(still not sure how true that is) and then suggested I consider a 2020 model of the Santa Fe instead of the fully loaded 2021, saying that that would get me at a lower monthly payment. I informed him that I was not concerned about the monthly payment and that I am more interested in getting the best possible deal for one of the two vehicles that I was trying to decide on. He continued to ignore my request and kept making suggestions. He mentioned that the Santa Fe I was looking at was much more expensive than the Edge. This was irrelevant and false not since my Edge was $41,000 and the Santa Fe Calligraphy I viewed was about $43,000 and the Limited was $39,000. Not sure why he couldn't believe I had a SUV for that price and especially not sure why he would make comments that would insinuate that I cannot afford purchasing a more expensive SUV. After his continuous efforts to try to make me feel small he finally agreed to give figures for what I wanted.
Another salesperson presented the worksheet that Ken put together and the information on the paper did not reflect either vehicle of my choice. It was numbers for a vehicle that was about half the price and did not have any desired features. Frustrated and feeling disregarded I informed them that I would no longer like to do business at this location because of Ken and his lack of attention and concern for anything I desired. She apologized and said she completely understood.
I asked Ken for his business card and he gave it to me while asking about my decision. I told him I decided to take my business elsewhere because I felt that he was being rude and not caring about what I wanted. He immediately took offense and started to raise his voice at me saying that I was rude and discriminating against him because he was old. I let him know that was a ridiculous and false accusation and he walked away and waved his hand at me to leave. He walked back over to me, yelling in my face that I should just get what I want or just leave. He said that my salesperson never told him specifically what I wanted to get numbers on, which was completely a lie. He then said maybe I’m discriminating against him because he is white. He kept getting closer to me and putting his hands in my face, while mimicking my hand gestures. I felt highly threatened at this point.
My salesperson was very uncomfortable but she felt obligated to ask Ken to please calm down. She asked that I come with her outside, as we were both in shock at what just happened. I felt the possibility of him getting closer to my face and losing control of himself by putting his hands on me so I decided to end our wordy exchange and leave the store before things got out of control. Several employees asked if I was ok, apologizing for Ken’s behavior and hostile actions towards me.
I was asked by two different people if I was willing to work with somebody else but I decided against doing that as I was made very uncomfortable. I walked out of those doors feeling belittled, embarrassed, violated, and discriminated against. I highly encourage others to shop for their Hyundai elsewhere, but if not, try to avoid Ken if at all possible, especially if you are an African American female car shopping alone. It is unfortunate that Ken’s temper, behavior and negligence is having a negative impact on their sales and consumer relationships.