Power Buick GMC of Salem

Disappointing Customer Service I went in to see an Enclave. My mother has one and after riding in hers the previous weekend, I was hoping to see how it compared with my top Ford cho I went in to see an Enclave. My mother has one and after riding in hers the previous weekend, I was hoping to see how it compared with my top Ford choices. I was told by the salesman that an Enclave was too much vehicle for me. He didn't explain whether he meant too large or too expensive. He went on to show a smaller 2019 SUV. I test drove it and told him I needed payments no more than $400. First price was $479. The second price was $425 and they wouldn't give me more than $4000 for 2007 Mustang that had 50,500 miles and in good condition. I got up to leave and their billboard showed 2018 Encores for $6500 off. I asked to see them and was told there weren't any. Bait and switch? I went to Skyline Ford on S. Commercial. I got the car I was really interested in, an Edge, below my payment limit and an excellent trade in on my Mustang! More

Power Windows Where is experiencing problem with passenger side windows from the master switch on my VW Tiquan. VW service inspected problem and determined the m Where is experiencing problem with passenger side windows from the master switch on my VW Tiquan. VW service inspected problem and determined the main module had to be replaced. The service techs were very helpful and courteous and my car windows are working great. More

60,000 mile service on my 2011 VW Jetta Service was completed promptly and efficiently and in line with estimate. Service personnel and technician were friendly and courteous and explained w Service was completed promptly and efficiently and in line with estimate. Service personnel and technician were friendly and courteous and explained work, and minor follow up work was handled quickly and efficiently. More

Lazy service techs????? I own a 2017 Buick encore .I bought from another GM dealer, but have been getting all its mantience service done at power gmc.I thought I was in good I own a 2017 Buick encore .I bought from another GM dealer, but have been getting all its mantience service done at power gmc.I thought I was in good hands until an incident took place the other day. My dash tire monitor said front passenger tire was low I went to place air in the tire and well the tire went above max manufacture air pressure I then wondered where I had a low tire after checking all tires I found the low tire was on rear passenger. With this said power tech did not properly rotate the tires on vehicle and when rotation was preformed it was done incorrectly .rotations are done in a x pattern for non directional tires .now one tire has had to much air and all tires have not been maintained properly cause the rotations have been done incorrectly. So if the tech was this lazy I wonder what else the did not do! More

New Yukon Denali Vehicle was not ready when we arrived to pick it up despite plenty of notice. Pricing details were not well explained. After> 2 hours doing contract a Vehicle was not ready when we arrived to pick it up despite plenty of notice. Pricing details were not well explained. After> 2 hours doing contract and waiting for vehicle to be prepped Kyle spent less than 10 minutes orienting us to our new vehicle then left. More

nice place Went to talk about extended warranty. It was too expensive and I didn't get one. If I need to use a VW dealership in the future It will be this one. Went to talk about extended warranty. It was too expensive and I didn't get one. If I need to use a VW dealership in the future It will be this one. More

Amazing and quick !! First of all I showed up with what I thought was an appointment because I did it online but found out I didn’t actually have an appointment.. but it w First of all I showed up with what I thought was an appointment because I did it online but found out I didn’t actually have an appointment.. but it wasn’t a problem they got me in service my Denali and then I was on my way no fuss no hassle in about 45 min. I was very pleased and will be back! More

Warranty work Found the problem other dealers had missed. Great communication and I got to talk w the mechanic working on my car. Would use them again Found the problem other dealers had missed. Great communication and I got to talk w the mechanic working on my car. Would use them again More

Friendly and easy going Easy going and no pressure sale. Did seek in a $399 fee for allstate theft protection which I'm trying to get a refund on due to I was sure my insuran Easy going and no pressure sale. Did seek in a $399 fee for allstate theft protection which I'm trying to get a refund on due to I was sure my insurance had theft protection on my policy. More