Power Ford

Jim Coleman & Ricky Montoya were great. No pressure sales and understood our needs in the vehicle we purchased. We knew what we wanted and sales team was able to confirm what we were getting in detail sales and understood our needs in the vehicle we purchased. We knew what we wanted and sales team was able to confirm what we were getting in detail. More

Clean, friendly, and fast! Always willing to do whatever it takes to keep a customer happy. Would highly recommend anyone that is in the market for a new car or needs service done to their current vehicle! it takes to keep a customer happy. Would highly recommend anyone that is in the market for a new car or needs service done to their current vehicle! More

They were very friendly and helpful and great customer service got my car right in and done quickly thank you very much I really appreciate it service got my car right in and done quickly thank you very much I really appreciate it More

They were very helpful from the beginning. I told them my situation and what I was looking for and they helped me. They kept in constant contact giving me updates and even gave me several options. They could situation and what I was looking for and they helped me. They kept in constant contact giving me updates and even gave me several options. They could have just told me no because of my credit history and score but instead went the extra mile to ensure they exhausted every option to once again meet the needs of a customer first. They truly care about their customers. Thank you Power Ford! More

Power Ford has the best selection in Ford vehicles. They set me up an appointment with a salesperson and set me up for a test drive and explained in full detail the features of the vehicle I wanted. The fi set me up an appointment with a salesperson and set me up for a test drive and explained in full detail the features of the vehicle I wanted. The finance department clearly explained all the documents I signed. The facility is nice and clean. The entire staff of Power Ford is always accommodating and helpful. I definitely recommend Power Ford! A great dealership! More

Honest service, and quick turnaround time given the work required., Courteous and helpful staff. The only Ford dealer I will go to in Albuquerque from now on. required., Courteous and helpful staff. The only Ford dealer I will go to in Albuquerque from now on. More

After a long weekend, we had finally purchased a great 2020 Explorer on August 2, 2020 at Power Ford in Albuquerque, NM. JR did help us the first day and half of our search for a vehicle. The vehicle that 2020 Explorer on August 2, 2020 at Power Ford in Albuquerque, NM. JR did help us the first day and half of our search for a vehicle. The vehicle that was brought in was appraised for a value of 12500, then soon after 16500. We didn't get the rate that we wanted, because of course we wanted something that would fit our budget. That Saturday night we mentioned that we were going to leave, and JR told us "so you're going to tell me I wasted my time", and I said "if you worked with us, we could've had a deal, but we haven't eaten so we'll call you". I remember this because we went to go eat, and we left an extra key for the vehicle we were going to trade in, so we awkwardly called back asking for the keys. Our second day there, the attitude he left with on Saturday was the same. We then changed our mind that if we could search for different vehicles with the 16500 trade in rate, and we were told we could. Even towards a new vehicle. So we began another search, that took the day. We left to get a bite to eat, and said we need to talk about our budget to see what range we'll be looking for so we came back. We returned and selected a vehicle that we wanted. From here on, Luis (salesman) helped us, pretty well. We were then told that the 16500 trade-in rate would not be honored. We asked and they mentioned that it couldn't be used on new vehicles by Ace. But he was the one who gave confirmation to us using it for a new vehicle. We continued to process the financing of the vehicle and gave them information that they needed, and I told them I wanted to apply for a student discount. The sales team had came out and told me that there was a computer in the back corner, and I input my information and was cleared, but it wasn't able to provide a certificate, which is what Mike Madrd and his team said he needed. I was messing around with the computer and wasn't able to get it. I was sitting there for about a good 10 minutes. Mike Madrd then came up to me and told me, in front of Luis and my family, that he would honor the $500 rebate for a college student, and on top of that, a $500/check would be given "for troubles", and if a 5-star rating was given he would also throw in some weather tech mats. Which made the night better. I don't know if he wanted to just leave, but I accepted the gentleman's agreement. We then proceeded with filling out the rest of the paperwork. It was noted that the $500 was listed as assistance, so I took his word. Weeks later, I mentioned that the survey hadn't been sent, but I did tell him that I was able to get the college certificate and I forwarded him the message. I then asked when I would receive that check as promised, then it became a problem after I sent him the survey confirmation. Words had changed and now I am writing my disatifaction. My thought was that because of the change of trade-in value from 16500 to 12500, the exchange would have been worth it. Everything changed once I was sent the survey More

Nice staff, best prices and a very easy transaction! Nora Rashid the finance manager is amazing!!! New salesman named Adam was kind, friendly and very knowledgeable! Rashid the finance manager is amazing!!! New salesman named Adam was kind, friendly and very knowledgeable! More

Salesperson was very knowledgeable and really listened. She wasn't pushy, which is unlike many salespeople I've dealt with before. The entire process from browsing cars to driving away in my new car only t She wasn't pushy, which is unlike many salespeople I've dealt with before. The entire process from browsing cars to driving away in my new car only took 3 hours. More

Darren is my favorite employee. He was kind and got my truck serviced quickly and efficiently. He deserves a raise. I couldn’t be happier with my experience. truck serviced quickly and efficiently. He deserves a raise. I couldn’t be happier with my experience. More