Power Ford

My wife and I had a pleasant experience with the salesman (Caiden), and sales staff. However, once we were turned over to Ricky Montoya in finance we were greeted with hostility, disdain and what we suspecte (Caiden), and sales staff. However, once we were turned over to Ricky Montoya in finance we were greeted with hostility, disdain and what we suspected to be racially motivated treatment. My wife and I are an interracial couple, she is Hispanic and I am white. Ricky Montoya treated us like dirt. He then proceeded to accuse both of us of lying, and insinuated that we were attempting to "pull one over" on the dealership. When I pointed out the prices he was using were incorrect, he insisted that I had agreed to and signed for them. My wife and I were both irate and began leaving his office. Instead of attempting to figure out the problem, he stared at us like he was ready to fight. Neither my wife nor I are going to engage in this level of childish behavior. Eventually, management became involved and rectified the problem. I am not writing this review to reflect negatively on Power Ford as a dealership, rather to highlight the inappropriate conduct of one employee (Ricky Montoya). I rarely write reviews, however this one is necessary. Power Ford needs to take a stance and either retain employment of someone who will treat people this way based on prejudice, or remove him from their well respected dealership. More

They did a great job helping me find the perfect car. They were fast as well They were fast as well More

Best dealership by far locally and best deals in the state! It’s a very clean facility and customer service was “top notch”. The whole power Ford team takes care of all their customers making them feel state! It’s a very clean facility and customer service was “top notch”. The whole power Ford team takes care of all their customers making them feel at home and no pushy sales people like you would encounter everywhere else. Ricky Montoya was who we were working with and let me tell you, he was the best hands down! He got us in exactly what we needed/wanted, he was patient with us and just the amount of respect that was given to both me and my wife I can say he “knocked it out the park”! I will 100 percent refer anybody I know in the market for a vehicle to stop by at Power Ford, and of course have them ask for Ricky Montoya to have the best experience like we did! Thank you so much! More

Fred In service was amazing. Polite and took care of my vehicle’s needs efficiently. Ricky was awesome at obtaining the best finance rate and explaining the details of the contract. vehicle’s needs efficiently. Ricky was awesome at obtaining the best finance rate and explaining the details of the contract. More

Power ford always has the best deals in the state. Just purchased my third vehicle from them and there finance manager Ricky Montoya made the process a breeze. purchased my third vehicle from them and there finance manager Ricky Montoya made the process a breeze. More

Service tech kept us apprised on everything and work was completed in a timely manner. completed in a timely manner. More

They are always answering my questions and do good fast work on my auto. Always friendly and respectful. work on my auto. Always friendly and respectful. More

Very friendly cared about me as a person as well as a customer. Made the buying experience pleasant customer. Made the buying experience pleasant More

Bought a brand new Shelby from them. Car wasn't prepared properly at all. Paint is swirled/scratched. Steering wheel is crooked. They've set up 2 appointments now to fix it and they still haven't... just me properly at all. Paint is swirled/scratched. Steering wheel is crooked. They've set up 2 appointments now to fix it and they still haven't... just me wasting my gas. And the car was given to me with low tire pressure. More

I had an easy time setting an appointment for an oil change. Michael helped me but I do not know his last name. He was very courteous. I appreciate him. change. Michael helped me but I do not know his last name. He was very courteous. I appreciate him. More