Precision Toyota of Tucson

Repair for recall Brought my Toyota Highlander for hatchback door check and driver side window repair. My hatchback door started to make a loud thump noise when it clos Brought my Toyota Highlander for hatchback door check and driver side window repair. My hatchback door started to make a loud thump noise when it closes as well as the driver window when you roll it up. Received a letter from Toyota that the 2012 hatchback door of highlander can give owners problem that prompted me to have this checked since my problem with the door and window is occurring more frequently now. I talked to a pleasant service advisor at first who took down reason for visit. When I asked how much it will cost, he said he will check if my warranty will cover this. The car was dropped off today by my husband who speaks limited English. I told him to just drop off the car and have the service advisor call me for any estimate. My husband was met by service advisor Ryan who made him sign paperwork he did not explain was a diagnostic fee charge of $199.00 for this visit. My husband did tell him to call me anything about the car. I was called by Ryan to let me know that they didn't find anything wrong with the car. They tighten the screws in the device that makes the window roll up and just clean the dirt that makes the hatchback door noisy but did not find what is wrong with the car. The bill for not finding what's wrong with the car is $199.00 which they did not call me about neither did they explained to my husband that we will incur that much bill for a car they didn't find anything wrong. When I question the diagnostic fee and why estimated cost was not called in instead of doing diagnostic, they said Toyota and warranty won't cover this. I personally met another sales advisor "David" who adamantly refuse my right to dispute their charge and will hold my car in the delearship until I pay the whole bill. This dealership is a RIP OFF! Very sneaky. $199 diagnostic fee for something they did not find wrong! DON'T GET DECEIVED BY THIS DEALERSHIP! YOU WERE WARNED! More

Professional and courteous and absolutly the best experience The best experience I've ever had buying a new car. The sales staff know their product and go the extra step in making sure you understand the feature The best experience I've ever had buying a new car. The sales staff know their product and go the extra step in making sure you understand the features and benefits of the product. More

Katrina made it very memorable. Good experience for a car delership. Everybody was very friendly and also very helpful. Katrina was the best salesperson I have ever interface with Good experience for a car delership. Everybody was very friendly and also very helpful. Katrina was the best salesperson I have ever interface with at a car dealership. Conversion started on the internet (very important) and she did a good job to get me the car I wanted at a reasonable price. Katrina answered all questions I had about the new Avalon that I bought. Would recommend Precision Toyota as the best place to buy a new car. More

FANTASTIC!! The serivce we experienced at Precision Toyota was Amazing from the moment we walked in. Rhys Tison, Matt Asanovich and Gene Richardson really made i The serivce we experienced at Precision Toyota was Amazing from the moment we walked in. Rhys Tison, Matt Asanovich and Gene Richardson really made it a great experiance. More

salesman was super Rhys Tison was our salesman and frankly we wanted to take him home and replace our son with him, he was that special. He was knowledgeable, well dres Rhys Tison was our salesman and frankly we wanted to take him home and replace our son with him, he was that special. He was knowledgeable, well dressed, polite and in every way professional. We were marginal on the car but the kid talked us into the car. He was that good. Don't believe me? go to precision and see if he doesn't talk you into one also... More

I'll NEVER go back!!! This was one of the worst experiences I've ever had at a dealer from the moment I pulled up to the second I drove away! I will definitely NEVER be go This was one of the worst experiences I've ever had at a dealer from the moment I pulled up to the second I drove away! I will definitely NEVER be going back there! I'm not sure how they've actually won customer service awards... More

It was a pleasant and reasonable experience Pooja was very professional and not pushy. On the day I picked it up she very helpful and not in a hurry to move you on. Pooja was very professional and not pushy. On the day I picked it up she very helpful and not in a hurry to move you on. More

I don't normally write reviews , but I was so shocked at how easy and fast our experience was at Precision Toyota I felt they deserved it! Matt Asanovich, Carlos Anaya and Mark (fro , but I was so shocked at how easy and fast our experience was at Precision Toyota I felt they deserved it! Matt Asanovich, Carlos Anaya and Mark (from finance) were so helpful! They were great at listening to our needs and wants, and finding us the perfect vehicle with the right payments. We are so happy with the way we were treated, and shocked at how fast the process was! I would highly recommend anyone looking for a vehicle to speak to these gentlemen!! More

Do not buy from here, they are rude and wasted 6 hours Do not give them your hard earned money, they don't want it anyways according to Matt and Omar. My wife and I spent two days at precision toyota ma Do not give them your hard earned money, they don't want it anyways according to Matt and Omar. My wife and I spent two days at precision toyota making a deal on a car. My experience with the sales team was not bad. The sales man tried some of the old school tricks of putting a line on a blank piece of paper, scribbling a bunch of numbers on it and trying to get me to sign it. I told him if that was the deal then he should sign it. It took hours to finally try and get a deal that we could agree on. I went home when we could not agree on a number. To my surprise they called me first thing the next morning to come in for the number we felt was reasonable. After another couple of hours we finally had the paperwork in front of us, then came in Mike. Mike the manager was extremely aggressive, and made me and my wife extremely uncomfortable. My wife asked him to not be so aggressive towards her and he stated "i'm not aggressive this is just me"... Very aggressively. When he finally left, I asked to see the other manager Omar. I only wanted to let another manager know that I felt uncomfortable with how Mike treated me and my wife. I told Omar about the interaction and dismissively he said"there are three sides to every story". And that I should basically just get over it. I let Omar know that the way he was treating a customer who was minutes away from giving them a check was a poor way to get a return customer and that I was going to warn others to not spend their money at precision toyota. Omar said that it takes a bad Apple (referring to me) to ruin the tree. Then very condescending asked if I was that unhappy then why was I buying a car from them. I turned around, grabbed my wife, cancelled the check and walked out. I can not believe that Omar and Matt were so aggressive and prideful that they were willing to let 34k walk away so easily. I didn't want any extras, the price was already set, I just didn't want to be treated as if it was my fault that they were jerks to us. More