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Preferred Auto Illinois Road

Fort Wayne, IN

4.8
48 Reviews
Preferred Automotive Group was started by Jay Leonard as a small lot on Speedway Drive in Fort Wayne with just a handful of cars in 1989. As Preferred Auto became successful, the dealership moved to its current location at 9134 Lima Road and began expanding operations to include a full service department. Growth continued as Fort Wayne began to recognize the quality of Preferred Auto’s vehicle selection, as well as their reputation in the greater Fort Wayne community. Today, Preferred Automotive Group has two Sales Dealerships and two 20,000 sq. ft. Service Facilities in Fort Wayne. Many of our vehicles are 1-owner and have zero reported accidents. Prior to being offered for sale, our Service Departments inspect each vehicle and make necessary repairs, adding a great deal of value for our customers. Our goal at Preferred Automotive Group is to offer quality vehicles and automotive service at fair and competitive prices, as well as an experience you won’t find anywhere else. We continue to maintain an A+ Accredited rating with the Better Business Bureau of Northern Indiana and are the only used car dealership to ever win the BBB Torch Award for Integrity in the marketplace. Thanks for stopping by and we hope to welcome you to the Preferred Auto family.
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5005 Illinois Rd

Fort Wayne, IN

46804

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Showing 48 reviews

May 09, 2024

Everything about working with the Preferred Auto Group was A+. Mike F listened to what we were interested in, then went above and beyond to find us exactly what we needed. He was friendly and not a high More

by evamavis
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Brett Hoffer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Michael Fuentes
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 04, 2024

These guys are thieves. I did buy a car here and during the test drive the service soon light came on. Should’ve been the first red flag. Afterward, did the car wash. Nobody More

by Tea
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Jarrad Gettys
1.0
This rating includes all reviews, with more weight given to recent reviews.
Brett Hoffer
1.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Mitchell
1.0
This rating includes all reviews, with more weight given to recent reviews.
Jake Leonard
1.0
This rating includes all reviews, with more weight given to recent reviews.
Alex Cahill
1.0
This rating includes all reviews, with more weight given to recent reviews.
May 09, 2024 -

Preferred Auto Illinois Road responded

Tea, I apologize that you feel this way about us. It is our top priority to best serve you by providing you with an excellent experience and a high-quality vehicle. I have been trying to find any vehicle that you specifically bought here or at any of our locations. From all of my records, I don't have any purchases or service records from you with us. So, I am a bit confused here. It must have been someone you know that purchased from us? It is next to impossible for me to navigate my way back to a specific deal without having proper information from the buyer. If you can provide me with those details, I would be happy to clarify any of this up! Regarding our free car washes with lifetime ownership of any vehicle purchased from us, that is something we are proud to say we offer here. We just installed a new car wash less than two years ago at our Illinois Road location and in the past month installed a new wash at our Lima Road location. With today's technology, it is a fully automated wash once the vehicle is lined up and in its respected parked location. We are proud to offer such a convenience for our customers as long as the "Preferred Auto" sticker is on the back! Lastly Tea, I want to note we are not and have never been in the business to steal. As I mentioned earlier, we are in the business of providing our community with top quality service and full-blown transparency for their automotive needs, whether that be in sales or service. Thank you for the feedback as we are always looking to improve. Have a wonderful day.

April 11, 2024

Mike did a fantastic job finding what I wanted initially the dealership did not detail the car however I came back and Marcus made it look brand new and I had excellent service with everything I needed! T More

by zientek1108
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Brett Hoffer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Michael Fuentes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Marcus
March 26, 2024

I just purchased my 2nd vehicle from them. Trent Lewis made the experience very comfortable and even enjoyable. The manager was great as was the finance guy. I would recommend this dealersh More

by brenga58
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Brett Hoffer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Alex Cahill
5.0
This rating includes all reviews, with more weight given to recent reviews.
Trent Lewis
5.0
This rating includes all reviews, with more weight given to recent reviews.
March 26, 2024

Excellent customer care & service! No pressure, very knowledgeable and produced exactly what I was looking for! I highly recommend this dealership & Mike Fuentes! More

by linda.stanley.lss
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jarrad Gettys
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brett Hoffer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Michael Fuentes
5.0
This rating includes all reviews, with more weight given to recent reviews.
March 25, 2024

I loved the salesman did a fantastic job finding what I wanted and getting everything I needed done in short order. Service/detail department did not clean the vehicle or windshield just put gas in it. More

by zientek1108
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jarrad Gettys
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brett Hoffer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Alex Cahill
5.0
This rating includes all reviews, with more weight given to recent reviews.
Michael Fuentes
5.0
This rating includes all reviews, with more weight given to recent reviews.
March 05, 2024

This is my third purchase, and the reason I go back is the Customer Service. Would highly recommend Trent Lewis to all my friends. Top notch Sales Person. More

by dsassanella
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jarrad Gettys
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brett Hoffer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jake Leonard
4.0
This rating includes all reviews, with more weight given to recent reviews.
Alex Cahill
5.0
This rating includes all reviews, with more weight given to recent reviews.
Trent Lewis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dalton Klinkenberg
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brittney Weeks
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mike McFarland, Bryan Matias, Megan Derickson
March 02, 2024

Great team the real life Dannie lerusso auto off cobra Kia show they go the honest route. Bought my first car from them it was a 09 avenger had it in Indiana for 5 years florida for almost 3 just got a se More

by dominickinney6
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jarrad Gettys
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Mitchell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jake Leonard
5.0
This rating includes all reviews, with more weight given to recent reviews.
Trent Lewis
5.0
This rating includes all reviews, with more weight given to recent reviews.
John Crothers
5.0
This rating includes all reviews, with more weight given to recent reviews.
Michael Fuentes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Romario Smith
5.0
This rating includes all reviews, with more weight given to recent reviews.
February 28, 2024

Another great experience. 3 vehicles in 2 weeks purchased. Obviously would buy again in the future. All staff was very welcoming and polite. Mike was a great contact to wo More

by nrori8
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Brett Hoffer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Alex Cahill
5.0
This rating includes all reviews, with more weight given to recent reviews.
Michael Fuentes
5.0
This rating includes all reviews, with more weight given to recent reviews.
February 25, 2024

Really shocked at how supportive the staff was. Answering all my questions and taking time to make sure I was truly comfortable with my purchase. No pressure at all. The team was there to help our More

by m.taylor1128
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jarrad Gettys
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brett Hoffer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Michael Fuentes
5.0
This rating includes all reviews, with more weight given to recent reviews.
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