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Premier Autoplex - Service Center

Livingston, TX

4.5
21 Lifetime Reviews Review Dealership

21 Reviews of Premier Autoplex - Service Center

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January 27, 2020

"I called the service Department .Because My Battery died..."

- Jimmie.barnhill

I called the service Department .Because My Battery died on me.out in Atheans Texas no GMC Dealership for Miles only a autozone store so I called the service department in Livingston Texas and the service man there and his staff walked me through taking the battery out and installed a new one anyone else would have said sorry but can’t help

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Recommend Dealer
Yes
Employees Worked With
December 27, 2019

"I will recommend to anyone that needs fast and great..."

- wbretzer

I will recommend to anyone that needs fast and great service. Super friendly and top notch. They are my first choice if I ever need a repair and I’m in the area

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Recommend Dealer
Yes
Employees Worked With
Regan Imel
Jan 02, 2020 -

Premier Autoplex responded

Thank you for the 5-stars and outstanding feedback! We appreciate you for trusting us with your vehicle and look forward to serving you throughout the new year!

November 23, 2019

"Tires replaced, balanced, aligned on 2011 Colorado. It..."

- Jill

Tires replaced, balanced, aligned on 2011 Colorado. It was not complete by time I needed it back. Brought in at 7:30, not complete by 11:30. Larah saved the day by giving me a loner car.

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Recommend Dealer
Yes
Employees Worked With
Larah Dewberry
Dec 01, 2019 -

Premier Autoplex responded

Jill - We appreciate you for trusting us with your vehicle and apologize for the delay. We look forward to your return and wish you a happy holiday!

October 25, 2019

"Service "

- Easyout

Took car in for service,and had miss understanding about a problem and our service representative got it to the bottom of the problem,an treated us very well an solve problem.

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Yes
Employees Worked With
Larah Dewberry
Dec 01, 2019 -

Premier Autoplex responded

Thank you and Happy Holidays!

September 10, 2019

"Do NOT take your vehicle here for service"

- drjo

I called well in advance to have my 2017 RAM 3500 serviced. I made clear to the individual on the phone I would need a loaner and that I had the appropriate extended maintenance plan and service agreement to cover the loaner car. I requested oil and oil filter change, recall work, to have the DEF filled, and fuel filters changed. When I arrived I was informed they did not have a loaner car for me so I had to wait. When they were "finished" the DEF was not filled 100% and had to be refilled. I later received a telephone call informing me the recall had not been done. Now, looking at the paperwork, I see I was charged for the oil and oil filter change that should have been free (I have 4 free oil changes left on my service agreement). I will not return to the dealer for service and I would NEVER purchase a vehicle from this dealer.

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Recommend Dealer
No
Employees Worked With
Layne Sandusky
August 14, 2019

"Very willing to help "

- grandma165

We had an unusual happening with our 2014 Jeep Cherokee that was hard to figure out. We took it to the Jeep dealer in Huntsville and they couldn’t find anything. Premier worked on it very diligently until they fixed our problem. We have bought 2 vehicles and 1 truck from this dealer and have had excellent service for all.

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Recommend Dealer
Yes
Employees Worked With
July 27, 2019

"The staff at the dealership "

- Ron ‘s little 1ton Ram

I was very pleased with the service staff in getting all 4 of the recalls repaired and changed the oil on my truck in one day . The service writer that I had the pleasure talking with, Richard was knowledgeable in all of the service work needed and answered all my questions. I also was able to meet the internet sales lady, Tara who set me up with a test drive of a 2019 Ram crew cab truck , very nice. Tara also got me a 50.00$ visa gift card for taking the test drive, crazy right, I will definitely call on Premier for my next new Truck. or maybe Jeep

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Recommend Dealer
Yes
Employees Worked With
Other Employees : Tara , internet sales , very nice lady
Jul 31, 2019 -

Premier Autoplex responded

Mr.Ron, your wonderful feedback and rating mean a lot to us. Thank you so much again for your feedback! We hope you have a great day!

July 12, 2019

"They are help for "

- Kids

They are help for and friends Lee people and they listen to you about your vehicle and are nice people to talk to and they

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Recommend Dealer
Yes
Employees Worked With
Larah Dewberry
Jul 25, 2019 -

Premier Autoplex responded

Thank you so much for this awesome review! Have a great week!

July 11, 2019

"Tim & Bonnie are the best"

- FordFord1

Went in & had an estimate done for two vehicles, the work was done in a very timely fashion & done very well! Very nice people, easy to communicate with. Will go back again if there is any other work to be done!!

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Recommend Dealer
Yes
Employees Worked With
Tim & Bonnie in the body shop
Jul 12, 2019 -

Premier Autoplex responded

Mr. Ford, we always strive to provide top quality service to every guest, so after hearing about your positive experience with our Service Department we can't help but smile! We sincerely thank you for the AWESOME review, and definitely look forward to seeing you again soon! Take care!

June 30, 2019

"Fast, accommodating service."

- JerryD

Traveling from out of town, service people were able to schedule a tuneup for my vehicle the same day before having to hit the road again. Technician was able to locate an unknown problem with the installation of my drive belt from previous work and was able to remedy the problem at no additional cost. Cost estimate overall for tuneup was less than a non-Jeep service company had quoted. Thanks for everything.

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Recommend Dealer
Yes
Employees Worked With
Other Employees : Larah Dewberry, David Luecke
Jul 10, 2019 -

Premier Autoplex responded

Jerry, we are very happy to have provided you with such a positive experience! Thank you so much again for your feedback! We hope you have a great day!

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