Premier Chevrolet Buick GMC - Service Center
Morgantown, WV
34 Reviews of Premier Chevrolet Buick GMC - Service Center
I called this dealership about my part for my tailgate switch and they said that it was in. i drove 3 an a half hours to get there to find that they didn't even have the part in i called and spoke with th switch and they said that it was in. i drove 3 an a half hours to get there to find that they didn't even have the part in i called and spoke with the management and they said they would get to the bottom of it and blowed me off and i called back today wanting an explanation and another manager blew me off xxxx pour service department and management team to be representing che or GMC they are there for you when your buying but not for anything else i will tell everyone to avoid this dealership and when ask about where to buy a truck like this i will tell you stay clear of liars More
Great service team! !! Always have a positive experience...Sam, Danny, Trevor, Mike, and Zack always take care of me. Best technician Lee and quick service Mike always f !! Always have a positive experience...Sam, Danny, Trevor, Mike, and Zack always take care of me. Best technician Lee and quick service Mike always fix me up! More
FRAUD OR INCOMPETENCE you decide. Took my car in for service before the warranty expired. They found 2k of non warranty work. I paid them then 1 week later ac goes out. Take it ba Took my car in for service before the warranty expired. They found 2k of non warranty work. I paid them then 1 week later ac goes out. Take it back and they diagnosed it as a bad compressor and want another 2k for replacement. I said no. Took it to an honest mechanic who found yhe wires cut to my ac. Sabotage or incompetence...you choose! More
Poor service and lies to customers. Yesterday called twice for status and now a day later still have not received an update. My guess is any positive reviews are staged. twice for status and now a day later still have not received an update. My guess is any positive reviews are staged. More
The dealership made repairs to the vehicle before they asked me if I wanted it done. And then started to replace air conditioning lines in the rear of my vehicle. And they do didn’t need to be replaced asked me if I wanted it done. And then started to replace air conditioning lines in the rear of my vehicle. And they do didn’t need to be replaced. And to top that off my vehicle isn’t functioning properly mechanically, the air conditioner in the rear. And my back door won’t won’t function correctly. More
Brandon Boyes went above and beyond to provide great customer service. I had a negative experience with Chevrolet's Roadside Assistance program and Brandon helped by dispatching a local tow company and customer service. I had a negative experience with Chevrolet's Roadside Assistance program and Brandon helped by dispatching a local tow company and repairing the vehicle in the same day. He included a few extra complimentary services to compensate for the unexpected delays with Chevy's Roadside Assistance program and GM's escalation process. He turned a very negative situation into a very positive situation that resulted in a positive outcome. More
I found all I encountered while my car was being diagnosed at Premier Chevrolet Buick GMC to be most courteous and very professional. The young man who assisted me is Service Advisor Mike who went a diagnosed at Premier Chevrolet Buick GMC to be most courteous and very professional. The young man who assisted me is Service Advisor Mike who went above and beyond to assist me after breaking down on the Highway 211 miles from home and having to have my car towed to Premier Chevrolet Buick GMC. The Service Department ran diagnostics on my 2012 Buick Lacrosse for 3 days but was unable to find any disorders. Consequently, my car had to be towed from Morgantown, West Virginia back to my home State of Maryland. This Dealership allowed my car to be stored there until I was able to make arrangements for a tow without any storage fee. I truly appreciate the kindness shown me and would like to rate Mike with 5 Stars. Thank you for your help. More
Aaron is an excellent Service Advisor! Always gets our vehicles in quickly and doesn't push extras on the bill. Aaron is very friendly and professional. vehicles in quickly and doesn't push extras on the bill. Aaron is very friendly and professional. More