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Premier Chrysler Dodge Jeep RAM Cape Cod - Service Center

Hyannis, MA

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542 Reviews

542 Reviews of Premier Chrysler Dodge Jeep RAM Cape Cod - Service Center

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April 16, 2017

Kacey 3 thumbs up She took the time to go over the repairs and apply the warranty for parts that were covered. Nice conversation with John about my concerns about my ve More

by Ctarvers
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kacey Dockham, John Lendvai
March 31, 2017

Excellent customer service!!! Kacey, Lauren, Ashley and Brian in Service were terrific! They were very helpful with the various issues I had, and went above and beyond! Thanks! More

by Nancy
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Ashley, Brian Mocks, Lauren Pavao, Kacey Dockham
March 20, 2017

In desperate need of help A careless truck driver dropped board off his truck on route 130 in Sandwich, MA. I ran over them to avoid crashing into the jeep in front of me. Imme More

by iamcherryvanilla
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Leo Laemmle, Joe O'Brien, Golf Pengthong
March 01, 2017

We'll PASS. I called and spoke to reception asking if we could have a tech just switch out our locking lug nuts on our jeep to universal lug nuts. Reception said More

by BeachHouseCapeCod
Customer Service
Friendliness
Recommend Dealer
No
Employees Worked With
Michelle Martin
Mar 05, 2017 -

Premier Chrysler Dodge Jeep RAM Cape Cod responded

Dear Beach House Cape Cod, I am sorry to hear about your phone call experience with our Service Department. Our service department goes to great lengths for excellent customer service and satisfaction. We appreciate your feedback and will take your comments seriously. I have reviewed the phone call, and reviewed with the service team on ways we could have assisted you. In the future, appointments are always recommended because we are able to dedicate our time to a customer and their vehicle, but in the cases when an appointment is not easily accessible, we do offer a "stand by service" where you can drop your vehicle off, and when we do have those extra 15 minutes in between appointment or cancellations we will do everything to evaluate your vehicle, we also offer local shuttle to all of our customers, and rentals. I noticed that you did not purchase the vehicle from Premier, were you able to get an appointment with the purchasing store, or would you like us to schedule an appointment at Premier - we would appreciate the opportunity to earn your business.

February 23, 2017

Exceeds Expectations Kacey, Michelle and Lauren all are exceptional at their jobs. Completely professional, courteous and appear to always be in a good mood! The servi More

by Bazookajo13!
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Lauren Pavao, Kacey Dockham, Michelle Martin
Mar 05, 2017 -

Premier Chrysler Dodge Jeep RAM Cape Cod responded

Hello Bazookajo13!, Thank you for your continued support at Premier. We look forward to seeing you again!

February 15, 2017

My jeep was taken in for a factory recall the service was un The people that work there couldn't do enough to help you and make the customer happy I will definitely go back when I need to buy a new Jeep More

by Vincent Caraccia
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kacey Dockham, Michelle Martin, Gerald Hazard
January 30, 2017

Buying a certified pre owned Jeep Had a great experience working with Leo on getting my 2016 Jeep Cherokee. He was patient with me and all my questions and all my back and forth with t More

by Peter M
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Leo Laemmle, Golf Pengthong
January 18, 2017

Great Service Experience I had an appointment for service work this morning. My service advisor was Michelle Martin. She explained the time frame involved, and because I was w More

by Bob
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Michelle Martin
January 16, 2017

Car problems I had some trouble with my jeep and it had to be serviced while there I talk with Mike Del Buono and wound up buying another jeep ! happy people , More

by Lorraine
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Del Buono, Golf Pengthong, Kacey Dockham, Michelle Martin, Andrew Dent
January 05, 2017

Service for 2003 Jeep Liberty Geb was professional and clearly explained what to expect. Had a question about losing small amount of oil. Instead of hearing a lot should be done, h More

by Starfish
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Gerald Hazard