Premier Subaru of Fremont

Service Representative clearly explains the issues and give us the closest time for the service completion. Service has been so good give us the closest time for the service completion. Service has been so good More

Getting appointment was easy, dropping off vehicle was smooth. Once inside; personnel greeted professionally. Enquired and explained everything. Offered Complementry Car Wash. Pick up was also offered aft smooth. Once inside; personnel greeted professionally. Enquired and explained everything. Offered Complementry Car Wash. Pick up was also offered aftyer the service is done. More

Fantastic service quick and efficient. Comfortable waiting area Good updates on my vehicle. Nice and pleasant employees Comfortable waiting area Good updates on my vehicle. Nice and pleasant employees More

Subaru Premier staff are very helpful, they will assist you properly and the service is excellent. you properly and the service is excellent. More

I purchased my car from Fremont Subaru and have had excellent service for more than three years. excellent service for more than three years. More

I was very pleased with the help I received from Dan Fuller and the salesman (I believe his name was "Min") who helped me select and buy a Forester. I was happy with the explanation and instruction I g Fuller and the salesman (I believe his name was "Min") who helped me select and buy a Forester. I was happy with the explanation and instruction I got after purchase regarding all the bells and whistles on the new vehicle. It will take some time to get used to all the new features and to master them. But, I thought the dealership team (including the young lady who helped with the contractual documents) was first rate. More

Initially I visited Fremont Subaru to test drive, and possibly purchase, a used 2019 WRX. If it wasn't for the awesome sales team and help from an incredible Salesman named Ming Liu, I wouldn't have even possibly purchase, a used 2019 WRX. If it wasn't for the awesome sales team and help from an incredible Salesman named Ming Liu, I wouldn't have even purchased the new 2022 WRX. After my purchase, a few minor issues came up. Thanks to the amazing help and assistance from a Customer Relations Manager named Dan Fuller, who went ABOVE AND BEYOND to assist me, the issues were addressed and I was able to continue keeping/appreciating my purchase. If Dan Fuller hadn't stepped up to the plate and righted the wrongs, I would have ended up with a different vehicle and experience. Thank you for taking care of me and helping me get my dream car! More

Last week I went to Subaru to test drive - 2022 outback limited trim. Met with a dealer and went in. He opened his computer and searched one of them and told me its around 40k so if you lease it will be ar limited trim. Met with a dealer and went in. He opened his computer and searched one of them and told me its around 40k so if you lease it will be around 800 per month. I told 'ok'. Then he asked me "Would you be able to afford it? "[The way he was looking at me with a teasing smile, i felt really bad]. I told if I am not then why I am asking for it. [It was so unprofessional, insulting and ridiculous question.] However, I controlled my anger or frustration and said him politely could you please arrange the car for test drive. And also told why are you asking me if I can afford or not. He responded that he want to check if that is in my budget. I responded that it does not make sense. What is your budget and can you afford is two different statement. Then he locked his computer, put his hands in his pocket, got up, looked away and told me looks like you are not planning to buy. So we look for somewhere else. I felt more insulting and asked to be very sure that - "Are you asking me to leave?" He said : "Yes" I have no clue what was his problem. Why he behaved so rudely. I would rather go 40 miles to buy a car from different Subaru dealer than this. This is the worst experience. Do not go to this dealer. They are unprofessional and rude. More

Service Reps, Sid & Jay, are tops! They are caring, friendly, patient, polite, & best of all, go over & above, the paperwork process! Other personnel need to work on better & clear c They are caring, friendly, patient, polite, & best of all, go over & above, the paperwork process! Other personnel need to work on better & clear communication. They also need to follow through on customer updates. I recommend all personnel should be aware of what car warranty coverage entails & options available to a customer if and when a loaner car or towing is needed to make a customer’s experience pleasant, instead of upsetting! I recommend personnel focus on using a calming tone of voice & learn how to phrase information in a caring manner, even when a customer wish or request can’t be accommodated. Overall, Premier Subaru of Fremont, is made positive only when I personally interact with Sid & Jay! Thank you. More

Great and neat services and place; and also wonderful feeling of their customer services, easy and quickly! Always perform my maintenance here! feeling of their customer services, easy and quickly! Always perform my maintenance here! More