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Premier Volkswagen of Harvey

Harvey, LA

Overview
Reviews
4.2
588 Reviews
Call Dealership (504) 349-7272
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4050 Lapalco Boulevard

Harvey, LA

70058

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Showing 588 reviews

November 13, 2023

Irresponsable. Slow. Unreliable. I would hate to go there to die! I’d be really slowly More

by MTOLEDOFWI
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Bailey O'Baugh
Report | Print
Nov 15, 2023 -

Premier Volkswagen of Harvey responded

Thank you for sharing your experience with us; we appreciate the feedback. Can you please respond privately to this message with your full name and contact information so that our service manager can reach out to you regarding your review? Thank you! Sincerely, Ray Brandt Auto Group

Helpful
November 06, 2023

Aaron was amazing! He made the process easy! He was very knowledgeable! I will definitely be doing business with him in the future!!! More

by hsteven1104
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Aaron Kenner
Report | Print
Nov 14, 2023 -

Premier Volkswagen of Harvey responded

Thank you so much for your wonderful review! We're thrilled that Aaron provided you with an amazing and easy experience. His knowledge and dedication to making the car-buying process smooth and enjoyable really stand out, and it's great to know he made such a positive impact on your visit. We're delighted you're considering us for your future automotive needs. Aaron and the rest of our team will be more than happy to assist you whenever you're ready. Thank you for choosing Ray Brandt Volkswagen, and we look forward to welcoming you back in the future! Ray Brandt Auto Group #WeMakeItEasy

Helpful
October 27, 2023

Aaron made my car buying experience flawless. Aaron was very responsive, heard my needs and executed. Kudos to Brandon as well. org guys were super easy to work with and comunícate with. I LOVE More

by COURTNEY.WESLEY
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
James Gibson, Brandon Baldassaro, Aaron Kenner
Report | Print
Oct 30, 2023 -

Premier Volkswagen of Harvey responded

Thank you so much for your glowing review! It's fantastic to hear that Aaron and Brandon were instrumental in making your car-buying experience seamless and enjoyable. We pride ourselves on attentive and open communication, ensuring our customers' needs are always at the forefront. We're ecstatic to know you're loving your VW Atlas Cross Sport – it's a fantastic vehicle! Please know we're here for any future needs or questions you may have. Safe travels, and enjoy every mile in your new ride! Ray Brandt Auto Group #WeMakeItEasy

Helpful
October 15, 2023

I have owned the Jeep for a month and have to replace the thermostat. Terrible More

by JBrad
Recommend Dealer
No
Employees Worked With
Brandon Baldassaro, Bert LeBlanc III
Report | Print
Oct 17, 2023 -

Premier Volkswagen of Harvey responded

Thank you for sharing your feedback with us. We're sorry to hear about the thermostat issue you encountered with your vehicle. Thermostats can be a common concern in vehicles, even if they show no signs of it during our rigorous inspections. We strive to provide vehicles that meet our customers' expectations. We do understand that certain issues can unexpectedly arise after purchase, which is why we offer extended coverage options for additional peace of mind. If you have any more questions or concerns, please call the dealership directly; we are happy to assist in any way we can. Sincerely, Ray Brandt Auto Group

Oct 18, 2023 -

JBrad responded

I did expect this kind of answer. It would be ok if the person selling me the car hadn’t told me that everything was checked on the vehicle after I asked if he was sure the Jeep was ok. I know I signed all the “as is” paperwork and nothing can be done. He said they checked so maybe he didn’t understand the codes! I don’t think so. I just want you to know that I know you took advantage of me. Hoping you don’t do it to anyone else.

Nov 09, 2023 -

Premier Volkswagen of Harvey responded

We're sorry to hear about your dissatisfaction and feelings regarding your experience. It's important that our customers feel confident in the vehicles they purchase, and we apologize for falling short and that your experience did not reflect our commitment to top-tier service. Please know that we take your feedback seriously and continuously strive to improve our communication and service. Your review has been sent to Management; we consider this a growing opportunity for our team. Your satisfaction is important to us, and we hope to have the opportunity to restore your confidence in our service. Best Regards, Ray Brandt Auto Group

Helpful
October 13, 2023

Service was very good and and a very quick turnaround it was repaired in the same day it was drop-off More

by TWINPROPSHOP
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Amanda Majorie
Report | Print
Oct 16, 2023 -

Premier Volkswagen of Harvey responded

Thank you so much for your positive review. We love to hear that our commitment to excellent service and professionalism resonates with your experiences at Ray Brandt Volkswagen. Our team works diligently to ensure every guest leaves completely satisfied, and it's truly rewarding to hear that we've achieved that with you. We appreciate your wonderful five-star review, and we're here for you anytime you need us in the future! Ray Brandt Auto Group #WeMakeItEasy

Helpful
October 11, 2023

Quick and speedy Oil change, battery changed, and tires rotated good experience Will go back again More

by WENDY999
Recommend Dealer
Yes
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Oct 12, 2023 -

Premier Volkswagen of Harvey responded

Thank you for taking the time to share your experience with us, Wendy. We're very glad to hear that our team left a positive impression on you with their excellent and speedy service. Your satisfaction is our top priority, and we're pleased we were able to meet your expectations. We appreciate your trust and loyalty and are grateful you chose Ray Brandt Volkswagen for your car needs. We look forward to welcoming you back on your next visit! Ray Brandt Auto Group #WeMakeItEasy

Helpful
October 07, 2023

Came in for an oil change. Very quick, courteous service, comfortable waiting area. Wait time rather short (I was a walk in). Overall, happy with the experience More

by mbrazhni
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Amanda Majorie, Bailey O'Baugh
Report | Print
Oct 12, 2023 -

Premier Volkswagen of Harvey responded

Thank you for sharing feedback about your visit to Ray Brandt Volkswagen with us. We're very glad to hear our team left a great impression on you with their friendly and prompt service and comfortable and inviting waiting area. Your satisfaction is our priority, and we're pleased we were able to provide you with an enjoyable experience. We appreciate your five-star review and hope to assist you again in the future! Ray Brandt Auto Group #WeMakeItEasy

Helpful
October 06, 2023

Good job, Got in and got out, hassle free and completely satisfied in all aspects More

by lagniappevbc
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Earth , James Gibson, Brandon Baldassaro, Kermit Buggage, Cindy Hollingsworth
Report | Print
Oct 11, 2023 -

Premier Volkswagen of Harvey responded

Thank you for taking the time to share the positive experience you had at Ray Brandt Volkswagen with us. We are very glad to hear that our team made the car-buying process easy and hassle-free for you. Your kind words are greatly appreciated, and we thank you for choosing us for your vehicle needs. We hope you love your new vehicle, and we look forward to assisting you again in the future! Ray Brandt Auto Group #WeMakeItEasy

Helpful
October 04, 2023

Everyone is very friendly and the service was fast . I will definitely recommend my friend to visit Ray Brandt More

by Michelle Williams
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bailey O'Baugh
Report | Print
Oct 04, 2023 -

Premier Volkswagen of Harvey responded

Thank you for sharing your service experience with us. We are glad to hear that our team took great care of you and your vehicle during your visit. We look forward to assisting you again in the future! Ray Brandt Auto Group #WeMakeItEasy

Helpful
October 03, 2023

Dealership Salespeople great, Services Department not so good and Parts Dept. GREAT, EXCELLENT & PROFESSIONAL. I been a customer for 10 years and this was a he experience. More

by YOGIE1241
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bailey O'Baugh
Report | Print
Oct 05, 2023 -

Premier Volkswagen of Harvey responded

Thank you for sharing your service experience with us. We are glad to hear that our team took great care of you and your vehicle during your visit. We look forward to assisting you again in the future! Ray Brandt Auto Group #WeMakeItEasy

Helpful
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