Premier Volkswagen of Harvey

Premier Volkswagen of Harvey responded

Thank you for taking the time to share your positive experience with Ray Brandt Volkswagen! We're very pleased to hear that our commitment to great customer service has made a lasting impression. Your satisfaction is extremely important to us, and we look forward to welcoming you back in the future. Wishing you a very Happy Thanksgiving, and remember, we are always here to assist with any of your automotive needs. See you next time! Ray Brandt Auto Group #WeMakeItEasy

Premier Volkswagen of Harvey responded

Thank you for taking the time to share your positive experience at Ray Brandt Volkswagen! We're thrilled that Brad and the rest of our service team were able to diagnose and resolve the issues with your car efficiently. It's great to know that our communication and service met your expectations, and we were able to get you back on the road with a fixed and fully functioning vehicle. Your satisfaction is our priority, and hearing that you're happy with the outcome is the best feedback we could ask for. We look forward to serving you again in the future for any of your automotive needs. Safe and happy driving! Ray Brandt Auto Group #WeMakeItEasy

Premier Volkswagen of Harvey responded

Thank you for sharing your positive experience at Ray Brandt Volkswagen! We're delighted to hear that our team's courteous service exceeded your expectations and that the service was completed more quickly than anticipated. We strive to provide efficient and high-quality service to all our customers, and it's rewarding to know we've achieved that with your visit. We look forward to continuing to serve you with the same level of excellence in the future. Thank you for choosing us for your service needs! Ray Brandt Auto Group #WeMakeItEasy

Premier Volkswagen of Harvey responded

Thank you for sharing your positive experience with Ray Brandt Volkswagen! We're glad you found our staff friendly and our maintenance reservation process straightforward and efficient. It's great to know that our timely text updates added convenience to your service experience. We aim to provide the best service to our customers, and your feedback is greatly appreciated. We look forward to welcoming you back for your future maintenance needs! Ray Brandt Auto Group #WeMakeItEasy

Premier Volkswagen of Harvey responded

Thank you for your positive feedback about your experience at Ray Brandt Volkswagen! We're delighted you found our atmosphere pleasant and our facilities clean. It's wonderful to know that Bailey made a great impression on you with her service. We are committed to maintaining a welcoming and efficient environment for all our customers, and it's reassuring to hear that our efforts are resonating with you. We greatly appreciate your continued trust in us for your service needs and look forward to welcoming you back again. Thank you for choosing Ray Brandt Volkswagen! Ray Brandt Auto Group #WeMakeItEasy

Premier Volkswagen of Harvey responded

Thank you for taking the time to share your positive experience with us! We're very glad to hear that our team provided you with timely and efficient service during your visit. We appreciate your five-star review and are grateful you chose Ray Brandt Volkswagen for your automotive needs. We look forward to assisting you again in the future! Ray Brandt Auto Group #WeMakeItEasy

Premier Volkswagen of Harvey responded

Thank you for taking the time to leave a review. We apologize for the inconvenience you've experienced with your new 2022 Jetta. Manufacturing defaults, while rare, can be frustrating, and we understand the impact of repeated service visits. Regarding the oil change incident, we acknowledge that this did not meet our standard of service. Rest assured, we are looking into this to prevent it from happening again. We are committed to providing the best service and support to all our customers. Your review has been forwarded to Management, and our service manager intends to reach out to you regarding your review. Your satisfaction is our priority, and we're here to help with any concerns you may have. Sincerely, Ray Brandt Auto Group

Premier Volkswagen of Harvey responded

Thank you for sharing your experience with us; we appreciate the feedback. Can you please respond privately to this message with your full name and contact information so that our service manager can reach out to you regarding your review? Thank you! Sincerely, Ray Brandt Auto Group

Premier Volkswagen of Harvey responded

Thank you so much for your wonderful review! We're thrilled that Aaron provided you with an amazing and easy experience. His knowledge and dedication to making the car-buying process smooth and enjoyable really stand out, and it's great to know he made such a positive impact on your visit. We're delighted you're considering us for your future automotive needs. Aaron and the rest of our team will be more than happy to assist you whenever you're ready. Thank you for choosing Ray Brandt Volkswagen, and we look forward to welcoming you back in the future! Ray Brandt Auto Group #WeMakeItEasy

Premier Volkswagen of Harvey responded

Thank you so much for your glowing review! It's fantastic to hear that Aaron and Brandon were instrumental in making your car-buying experience seamless and enjoyable. We pride ourselves on attentive and open communication, ensuring our customers' needs are always at the forefront. We're ecstatic to know you're loving your VW Atlas Cross Sport – it's a fantastic vehicle! Please know we're here for any future needs or questions you may have. Safe travels, and enjoy every mile in your new ride! Ray Brandt Auto Group #WeMakeItEasy