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Premier Volkswagen of Harvey
Harvey, LA
588 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Verified Customer
Helpful September 20, 2023
Communication could have been better when ask about ETA for parts.Repairs was longer than expected, received the vehicle back with ants/spider infestation inside/outside vehicle - but did not arrive in tha for parts.Repairs was longer than expected, received the vehicle back with ants/spider infestation inside/outside vehicle - but did not arrive in that condition. Requested service manager to assist, stated vehicle was stored on a paved area & they are not a detailing service. However vehicle was in thier possession & if received in that state I'd like to think it was documented. Was vacuumed by dealership & immediately brought back to be done 2nd time for vacuum & futher detailing. Brought vehicle home, issue persisted. Perfomed additional vacuuming, washing, fumigation. This is day 2 & still trying to take care of issue on my own. More
by Customer
Employees Worked With
Unsure of male service manager spoken to, Bailey O'Baugh
September 16, 2023
Bert was a pleasure to deal with. From the moment I called to arriving at the dealership and pulling off in a brand new vehicle, I felt welcomed and supported. His knowledge of the Vo From the moment I called to arriving at the dealership and pulling off in a brand new vehicle, I felt welcomed and supported. His knowledge of the Volkswagen brand and his professionalism are top notch. I also enjoyed working with the financial manager, Brandon. The whole process was seamless and I was in and out in less than 2 hours. Would highly recommend this VW dealership over local competitors. More
by Kyle Carver
Employees Worked With
James Gibson, Brandon Baldassaro, Bert LeBlanc III
September 14, 2023
I’ve had mostly good experiences with this dealership. I don’t like that they charge a fee to use a credit or debit card. It’s 2023 and the transactions are always high enough to offset fees. And there wa I don’t like that they charge a fee to use a credit or debit card. It’s 2023 and the transactions are always high enough to offset fees. And there was the one time I made an appointment for service and my car was there all day and they never got around to it. Asked if they could keep it overnight and the answer was no. I still continue to come here because my positive experiences outweigh the bad. The staff is friendly and they don’t recommend unnecessary repairs or services. More
by cw1544
Employees Worked With
Bailey O'Baugh
September 14, 2023
Very friendly and personal. It's been months since my last visit and they remembered my name, not just my face. It's been months since my last visit and they remembered my name, not just my face. More
by MAJORHB64
Employees Worked With
Michael Vincent, James Gibson, Brandon Baldassaro, Bailey O'Baugh
September 13, 2023
The entire team was a pleasure to work with! ! Service manager had no problem explaining the work that was completed!! ! Service manager had no problem explaining the work that was completed!! More
by GENICESTEVERSON
Employees Worked With
James Gibson, Amanda Majorie, Aaron Kenner, Marc Osvold, Bailey O'Baugh
