Premier Volkswagen of Harvey

Fast and Efficient As Soon as I arrived they assisted me in a timely manner,offered me donuts and coffe,plus watch t.v. while I waited and checked on me regularly and ab As Soon as I arrived they assisted me in a timely manner,offered me donuts and coffe,plus watch t.v. while I waited and checked on me regularly and above and beyond to offer great service cannot wait to go back again....5 star Customer Service More

Good customer service . I live in Metairie but come here for my oil change because they are thorough. Although, my recent visit on 7/30/19, I didn't receive a copy of the i . I live in Metairie but come here for my oil change because they are thorough. Although, my recent visit on 7/30/19, I didn't receive a copy of the inspection checklist. I like to have it to make sure everything is up to date on my car. More

Very helpful! Kim at Ray Brandt was so helpful and the finance dept exceeded my expectations. I was in a hurry the day I stopped by and they got me out with a new c Kim at Ray Brandt was so helpful and the finance dept exceeded my expectations. I was in a hurry the day I stopped by and they got me out with a new car in a very timely manner. More

Great salesman and a great vehicle. I bought an Atlas and I love it. My salesman, Kim Prout, answered all my questions and helped me find the car of my dreams. He was awesome. I bought an Atlas and I love it. My salesman, Kim Prout, answered all my questions and helped me find the car of my dreams. He was awesome. More

EXCELLENT EXPERIENCE!!!! I HAVE PURCHASED SEVERAL VEHICLES BUT I HAVE NEVER HAD AN EXPERIENCE LIKE I DID AT RAY BRANDT VW. KIM, MAURICIO, BYRON, AND JOEY ALL CAME TOGETHER TO I HAVE PURCHASED SEVERAL VEHICLES BUT I HAVE NEVER HAD AN EXPERIENCE LIKE I DID AT RAY BRANDT VW. KIM, MAURICIO, BYRON, AND JOEY ALL CAME TOGETHER TO GIVE ME A VIP EXPERIENCE. THEY VALUED MY TIME AND MADE SURE I WAS IN AND OUT. THE VEHICLE THAT WE DISCUSSED WAS READY FOR DELIVERY WHEN I ARRIVED... THERE WERE SEVERAL PEOPLE PURCHASING VEHICLES, BUT IT FELT LIKE I WAS THE ONLY ONE THERE. I WILL DEFINITELY RECOMMEND THIS DEALERSHIP TO ALL FAMILY AND FRIENDS! More

Fast and friendly service Normand Jeen was the type of sales associate that makes you want to visit a dealership. He was very welcoming from the beginning, and at no point did Normand Jeen was the type of sales associate that makes you want to visit a dealership. He was very welcoming from the beginning, and at no point did he make us feel pressured to make a decision. He had great knowledge about the vehicle, as well. We will definitely continue our business with Ray Brandt Volkswagen! More

Above and beyond So, I’m out driving around on Friday night when my check engine light comes on. I nurse the car home and call for a tow truck to take it to the dealer So, I’m out driving around on Friday night when my check engine light comes on. I nurse the car home and call for a tow truck to take it to the dealership on Saturday morning. When the service department opened, I was told “we don’t normally do check engine lights on Saturdays, just oil changes but give me a minute and I’ll see what we can do.” Twenty minutes (+/-) later, Victor tells me they had looked at it (scanned the codes, I guessed) and the issue was a filter they didn’t have in stock. I was told it was ok to drive and arranged to bring it back. Also, since I had followed the tow truck in another vehicle, they let me leave my other (VW) in the lot until I brought my car back to have the filter changed. More

Always a great experience Maintenance and repairs are always done in a timely manner with a very professional staff. I would recommend this service team to all family and frie Maintenance and repairs are always done in a timely manner with a very professional staff. I would recommend this service team to all family and friend, More

fine - just don't count on the shuttle First--car got fixed fast and I'm satisfied. But I made my appointment online and requested the shuttle. When I arrived, it was as if I just walked in First--car got fixed fast and I'm satisfied. But I made my appointment online and requested the shuttle. When I arrived, it was as if I just walked in--she didn't seem to have a record of my appointment (or didn't look), and she seemed surprised when I mentioned the shuttle. This was a 7:45 appointment and that's when I asked about the shuttle. At 8:20 (that'd be 90 minutes later) I asked about the shuttle and she said she wasn't sure.."He says he's still in Harahan." So I paid $25 for an Uber. This is how the shuttle was handled at Walker VW also, by the way, so I'm not sure this is a VW issue or just a dealership issue. But again, service on the car was fast and I'm happy. If I do have to return for service I'll just call first to make sure there is going to be a shuttle available for real. More

Service complete. Service manager had a hard time returning calls. Service person Amanda kept me up to date about my vehicle and hooked me up with a rental complete. Service manager had a hard time returning calls. Service person Amanda kept me up to date about my vehicle and hooked me up with a rental while they kept and worked on my vehicle. More