We got a warning that our variable power steering assist was temporarily unavailable. Called the Service department, was scheduled for the next morning. Issue was diagnosed quickly and a low battery was defined as the issue...and it was replaced. Great job...quickly resolved.
The new ownership has been able to retain some of the old guatd from previous team. Hence, there is an inherent understanding of how to treat and manage the customer journey. New and imroved social media experience, coupled w ’old school’ handshake. Looking forward to visit you in the new facility.
Very professional staff, Joe was ready waiting for me at my arrival and as I was there for the first time, he explained the service requirements even for the next two services.
My car was ready when promised and it was nice and clean
I had the best experience with my recent service at Premier Volvo. I was met almost immediately upon arrival by my service agent, Richard. He quickly completed my paperwork and had me on my way in less than 15 minutes. I received a call about an our later with the status of my car checkup. I did need additional work other than my normal service. The team was able to get me back on the road in just a few hours. When I arrived to retrieve my car it was cleaned and purring nicely. Richard was attentive & helpful explaining the necessary repairs. An overall nice experience.
Everyone I met during my purchase at Premier was extremely friendly and professional. Most of my contact during my purchase was with the GM Jimmy Loveland. I feel other local high end dealerships should take a lesson from Jimmy and how professional he is and how well and successful he runs his dealership to insure every customer is treated fairly. He is a hands on GM who does not sit behind a desk and let his sales staff do all the work. He is well respected throughout his dealership from sales, detail to service. Thank you Premier for a terrific experience.
Our staff is committed to providing each of our clients with the absolute best automotive experience possible! Thank you again for choosing Premier Volvo and look forward to your first service, but until then... Enjoy your new Volvo!
My daughter and I were very impressed with the customer service we got! We had been shopping around to service the Volvo, and we were not happy with the experience. Not knowing where to go, we decided to go to Volvo, after all they are the experts! From the time we called, to time we picked up the car, it was a Class A+ service! I learned my lesson: will always go back!!!!
Ryan - Thank you for the awesome feedback! We appreciate you for trusting us to service your daughters vehicle. We offer coupons each month on most services throughout the year be sure to check your email or our website before your next service! See you next time!
Richard Kinney did his usual outstanding job of taking care of me when I brought my 2016 XC90 in for routine service. Loaner car waiting...call during the day with an update...car ready ASAP promised and returned washed and spotless!
Great job as usual.
Scott - Thank you for the awesome feedback about your recent service experience with Richard he is definitely one of our best and we are so happy you had the chance to work with him again! See you next time!
My husband and I were very impressed with Jimmy, Ron, and all of the staff at Premier Volvo in Overland Park. They were very easy to work with, comfortable to be around, (low pressure) and sincere. We will definitely continue to give them our business if we have any more Volvo purchases in our future!
the service team is first rate. They communicate well and provide periodic updates, especially when waiting for the service to be completed. Although a part had to be ordered, a new service date was established prior to leaving the dealership, and the next day I received a call letting me know the part was in and confirming my appointment and my loaner car for the time it will take to install the new part. Always happy to wait for routine service and they have a great coffee machine.