Prescott Honda

Oil and transmission fluid change The representative was very courteous and professional, outlining all my car needs that day for service. She also gave me a quote on some tire replac The representative was very courteous and professional, outlining all my car needs that day for service. She also gave me a quote on some tire replacements that was needed. More

Totally dependable service. Everything was great. I am 80 years old and drive down to see my daughter in Phx. every couple of months and I NEED a dependable car. I dearly love Everything was great. I am 80 years old and drive down to see my daughter in Phx. every couple of months and I NEED a dependable car. I dearly love my 2014 CRV and feel very secure with the service I receive at Prescott Honda. I can't recommend this place enough. Deana Starkey More

Great Service Department A Awesome Service Department. The tech's get things done right, they check over your vehicle, and over and above what you came in for, they let you A Awesome Service Department. The tech's get things done right, they check over your vehicle, and over and above what you came in for, they let you know what else needs to be done, and take excellent care of your car. And on top of all the above, a Complementary car wash. The service department gets a 10 out of 10 score, and the same with my previous visits since 2010. More

Fast service in comfortable surroundings. Service was performed as ordered at a reasonable price. Discussed what would need to be done in the near future and further out. Dave Hartman explai Service was performed as ordered at a reasonable price. Discussed what would need to be done in the near future and further out. Dave Hartman explained everything that was done and what things were satisfactory on the car. More

Simple Process We went in knowing pretty much exactly what we wanted. Erin was great at helping us get what we were looking for and worked hard to get it within a pr We went in knowing pretty much exactly what we wanted. Erin was great at helping us get what we were looking for and worked hard to get it within a price point that we could afford. Thank you Erin! Kelly in finance was a joy to work with as well. Explained everything we were signing and took time to answer any questions. More

Great Service The people at Prescott Honda are great. Very professional and they know how to treat their customers. Our vehicle is always ready on time and super c The people at Prescott Honda are great. Very professional and they know how to treat their customers. Our vehicle is always ready on time and super clean. More

honda crv maintenance everything worked as planned, called for an appt. dropped the car off and picked up cleaned and repaired without any problems.The service was great an everything worked as planned, called for an appt. dropped the car off and picked up cleaned and repaired without any problems.The service was great and was completed on time More

Very satisfactory Dave Hartman was a big help and my car was done in record time. He explained what was done and what I may have to have done at my next visit for my oi Dave Hartman was a big help and my car was done in record time. He explained what was done and what I may have to have done at my next visit for my oil change. More

Made getting my recall performed very easy. Mr. Jones (my Service Writer) was awesome to work with and very accommodating. I had to change my appointment time several times and Mr. Jones was ve Mr. Jones (my Service Writer) was awesome to work with and very accommodating. I had to change my appointment time several times and Mr. Jones was very understanding and willing to work with us. We had the air bag recall performed on our 2005 Honda Civic and even though we dropped the car off the day before our scheduled appointment; it was still completed in less than 2 hours. The only complaint I have about the service performed at Prescott Honda is the technician that performed the work on our car neglected to clean his hands or rubber gloves. There were greasy fingerprints on both front doors, steering wheel, and dash. There was grease from the technician's shoes/boots on the kick panel and door sill plate too. I had to clean the vehicle when we got home! I explained to Mr. Jones that I am very picky when it comes to my cars, I have been an automotive technician for almost 30 years and I know you can perform repairs on a vehicle without soiling the interior or exterior. That's why I stay away from local dealerships and independent shops, many of the techs don't seem to take pride in their work. I had a similar experience at the local Ford Dealer when I took my F-250 in for warranty work. I give the Service Writer's and A+++ but the technician and Service Manager get a D due to the condition of my car when I picked it up. Someone needs to be doing quality control to make sure customer's vehicles are just as clean (or cleaner) as they were when dropped off. Regards, Mark W. More

Told us they would hold the car and sold it without calling! Below is a letter I sent to the dealer describing our bad experience. I wanted to thank you and Steven Berg for all of your help on Wednesday. Below is a letter I sent to the dealer describing our bad experience. I wanted to thank you and Steven Berg for all of your help on Wednesday. We do appreciate you putting the Accord on a courtesy hold until my son and his fiancé could talk to their bank. I didn't realize BOA wouldn't loan on a vehicle that had over 125K and they refused to make an exception even though the Honda was only over by 925 miles. I called Steven around 6:30 PM on Wednesday to let him know we still wanted to purchase the car using Prescott Honda's lenders. I did ask him to find out if we could get the price down a little more since it went from $8900 to $10,300 with tax and doc fees. He said he had left work for the day but he would get back to us the following morning. He never called. My son called Steven when he got home from work on Thursday and was told the car may have been sold. A little while later Steven called back and stated the car had been sold. I'm not sure why Steven didn't call us back Thursday morning as promised. This was my son's first Dealer experience and it certainly wasn't a pleasant first time experience. My son and his fiancé really wanted a Toyota Camry so he asked me to go to Findlay to look at their used car selection. We didn't find anything decent on their used car lot so I told him we should stop by Prescott Honda while we were in the area. I'm not a huge fan of new/used car dealerships in the Prescott area but I have always considered Prescott Honda the best dealer in the area. I always check out your inventory and prices first but usually end up going to Phoenix dealers or private party sellers to buy my personal vehicles. I am loyal to my money and will only shop local when it makes good financial sense. My daughter purchased her first used car from Prescott Honda several years ago and other than the credit check fiasco it was a pleasant car buying experience. My daughter paid in full with a cashier’s check from AZ State Credit Union and Prescott Honda still insisted on running a credit check claiming it was federal law which we later found out it's not. If we had walked in with a bag of cash I could understand the need to run some checks but she borrowed the money from the credit union so obviously she wasn't laundering money. The article below backs up my reasons for disputing the need for a credit check when obtaining a loan elsewhere. The Anti-Terrorism Law Doesn't Require a Credit Check. I guess most car buyers don't educate themselves on the law and believe whatever dealers tell them. I had this discussion with Mr. Berg the other day and he finally admitted that it wasn't required for transactions less than 10K but Prescott Honda's policy required a credit check for every purchase. "This is a ruse and designed to get access to the customer's credit report in order to qualify a customer to various finance sources the dealer uses." Per the article/link below. Car Dealership Credit Report Scams and the Patriot Act. I will not bother visiting Prescott Honda in the future...I have learned my lesson. I will certainly share my experience with anyone I know that's looking for a new/used car or a service center. I wouldn't even recommend your service department since the mechanic that performed our airbag recall left black grease on the door panels and kick panels of our Honda Civic. I did complain to the service department and they failed followed up with me. I left a negative review after that incident and I will be leaving another one for the sales department. More