Prescott Honda

Always excellent service with customer recognition. Recognize Veteran's with discount on service. Time for service was exceptional; had AutoButler done and oil change. Pricing was excellent. Recognize Veteran's with discount on service. Time for service was exceptional; had AutoButler done and oil change. Pricing was excellent. More

Josue Lopez was attentive from the beginning meeting us on the lot and taking us for a test drive. He was very knowledgable about the Honda Line and specifically the Pilot. Was able to answer our questio on the lot and taking us for a test drive. He was very knowledgable about the Honda Line and specifically the Pilot. Was able to answer our questions and show off his product. Dealing with Prescott Honda was an overall favorable experience. More

The routine service that I brought my Honda in for was done in the time it was promised. The complimentary car wash was a nice bonus. The waiting area was clean and pleasant. And the employees with who done in the time it was promised. The complimentary car wash was a nice bonus. The waiting area was clean and pleasant. And the employees with whom I dealt were friendly and courteous. More

Dave in service is great! But college marketing degree toad that is trying to justify his job is just annoying. Now wouldn’t you have been happier with just my first five words. I’m in charge of my respon toad that is trying to justify his job is just annoying. Now wouldn’t you have been happier with just my first five words. I’m in charge of my response not you! More

I always have Chrys help me. She is excellent and so friendly. Just an outstanding person. She needs a reward for always doing such a great job. friendly. Just an outstanding person. She needs a reward for always doing such a great job. More

Friendly staff throughout. Work was timely and I was kept informed of progress for completion. Truly appreciate the professionalism exhibited. Next time I visit for service, I must bring cookies! kept informed of progress for completion. Truly appreciate the professionalism exhibited. Next time I visit for service, I must bring cookies! More

We found the vehicle we wanted online and reached out and spoke with Ruth. She was so informative and helpful. Went out of her way and beyond to help use know everything about the vehicle we were intereste spoke with Ruth. She was so informative and helpful. Went out of her way and beyond to help use know everything about the vehicle we were interested in purchasing. Flew to Vegas and she met my husband there with the new car and it was all she said it would be. We love it. Thank you Ruth for all your help. More

Very disappointed with my experience. From the beginning JB was very short and unknowledgeable. There were many questions I had that ultimately were answered through my independent research. Which, alwa JB was very short and unknowledgeable. There were many questions I had that ultimately were answered through my independent research. Which, always helps but would surely would guarantee more sales for him. I had settled on going to another dealership , Kia, as I was so dissatisfied with JB only to find that Honda and Kia are subsidiaries. So ultimately I was stuck with him. Within three months of my used-care purchase of a 2013 Chevy Cruze I found: windshield wiper failure, ignition system failure, no windshield wiper fluid, no anti-freeze fluid, oil was really dark and gunky. Thankfully these experiences have only brought the opportunity for lessons as I am more aware of what to ask, check and prepare for when encountering a dealership/salesman going forward. Within the first month , I called the service department at Prescott Honda to ask for my next projected oil change as their was no sticker on the windshield or paperwork indicating the last oil change. The representative explained she did not know and that when it was time it “should show on your dashboard.” Hmm....OK! A month later , I am driving WHILE IT IS RAINING and my one of the wipers flies off on the interstate. To see if I installed it correctly I used the windshield cleaner setting and...THERE IS NO FLUID IN THE RESERVOIR. I full the reservoir and check the rest of the fluids only to find there is also no anti-freeze. A month after that and the ignition system is messed up. It had done it one time before but then it starts locking each time I try and take the key out. I go to the dealership as I have, ironically, this issue covered under my $100 deductible service contract. However , the Service department in Lamb Chevy have been PHENOMENAL: patient , direct, honest, knowledgeable and diligent in getting things done. I normally don’t invest in these reviews but..... I am hurt and disappointed that Prescott Honda (as a unit) would sell and treat me this way. They are a manifestation of the stigma attached to dealerships and salesman. More

All the employees I encounter at Prescott Honda are always very professional and courteous. The customer waiting area is very clean and comfortable. I appreciate the follow up phone calls after the Ser always very professional and courteous. The customer waiting area is very clean and comfortable. I appreciate the follow up phone calls after the Service. More

Ruth made everything so simple. Walked me through the process. Ruth spent the time to explain the details that I should know, Including service, resale. process. Ruth spent the time to explain the details that I should know, Including service, resale. More