Prescott Honda - Service Center

What I've come to expect from Prescott Honda :). Only suggestion I would offer is that the purse hook in handicap ladies rest room too low and should be moved to tall wall not the door. Also, tap ha Only suggestion I would offer is that the purse hook in handicap ladies rest room too low and should be moved to tall wall not the door. Also, tap has needed new washer for years! Otherwise, staff always courteous, friendly and knowledgeable. Thanks. More

Love the caring, considerate staff and capable mechanics We love the capable staff at Prescott Honda. The little niceties there differentiate Honda from their competition. We appreciate the follow thru and f We love the capable staff at Prescott Honda. The little niceties there differentiate Honda from their competition. We appreciate the follow thru and free first oil change after purchasing used from Prescott Honda. More

Emergency battery service The battery on my wife's civic needed to be charged. got AAA to do that and brought the car in for service check without appointment. Service adviser The battery on my wife's civic needed to be charged. got AAA to do that and brought the car in for service check without appointment. Service adviser JJ Walz took care of me promptly and pleasantly. More

Excellent Service Had my car towed to Prescott Honda on a holiday. I heard from them by 8:30am the next morning and picked up my vehicle before noon. The repair was u Had my car towed to Prescott Honda on a holiday. I heard from them by 8:30am the next morning and picked up my vehicle before noon. The repair was under warranty and done immediately! Excellent customer service. This dealership is awesome!! More

Great service and great kindness from representative Having my recalled air bags replaced at Prescott Honda was a pleasant and efficient experience! The representative was kind and friendly and very inf Having my recalled air bags replaced at Prescott Honda was a pleasant and efficient experience! The representative was kind and friendly and very informative. The repair was supposed to take 2 1/2 hours and only ended up taking an hour and 20 minutes! The waiting area was outstanding in its cleanliness and accommodations-food, drink, seating, wi-fi. The only discomfort I felt was when I was informed that my brakes should be bled on my next oil change visit. I conferred with other auto specialists and Honda's manual and website. I discovered and was informed that bleeding brakes should only happen if some contaminant gets into the brake line; otherwise unnecessarily bleeding brakes can cause major problems. I was informed that the brake fluid should be topped off and/or checked if there is a problem with the actual brake performance. I was very, very disappointed to hear that I was misinformed about a service I was told I needed. Besides this, Prescott Honda does offer courteous and fast service and a comfortable setting. More

Personal and efficient service We had to have the battery replaced in our 2018 Honda which was a surprise, but Dave and the service department were professional and friendly and too We had to have the battery replaced in our 2018 Honda which was a surprise, but Dave and the service department were professional and friendly and took care of it asap. More

Everyone was very polite and professional The service dept is very prompt about the work that need to be done. The waiting area is comfortable and stocked with beverages and snacks. The pe The service dept is very prompt about the work that need to be done. The waiting area is comfortable and stocked with beverages and snacks. The people are friendly and polite. More

Honda Quality Service I was hearing a scraping sound out of the steering column when I would make a full 90 degree right turn but it didn't occur with a left turn. I took t I was hearing a scraping sound out of the steering column when I would make a full 90 degree right turn but it didn't occur with a left turn. I took the car into Prescott Honda and asked Chrys Harris my Service Advisor if they could check it out. I don't know how they figured it out but there was a small rock stuck between the left front brake caliper and the backing plate. The Tech removed the rock and no further sound. I have been buying my Honda cars at Prescott Honda since 2003 and they really understand what good customer service is. More

Top-Notch Service & Fair Prices I’ve gotten my last two cars here and the service has always been superb. Got 4 new tires and the prices were comparable to anywhere else and they inc I’ve gotten my last two cars here and the service has always been superb. Got 4 new tires and the prices were comparable to anywhere else and they include a 2-year warranty and nationwide road service from any Honda dealer. Can’t beat it! More

Top Drawer ! Best Service Dept. there is - never had a problem. Suggestion: TV channel in costumer waiting area should be on Fox News ! Helps everyone's morale Best Service Dept. there is - never had a problem. Suggestion: TV channel in costumer waiting area should be on Fox News ! Helps everyone's morale ! Ed More