Prescott Honda - Service Center

Very satisfactory Dave Hartman was a big help and my car was done in record time. He explained what was done and what I may have to have done at my next visit for my oi Dave Hartman was a big help and my car was done in record time. He explained what was done and what I may have to have done at my next visit for my oil change. More

Made getting my recall performed very easy. Mr. Jones (my Service Writer) was awesome to work with and very accommodating. I had to change my appointment time several times and Mr. Jones was ve Mr. Jones (my Service Writer) was awesome to work with and very accommodating. I had to change my appointment time several times and Mr. Jones was very understanding and willing to work with us. We had the air bag recall performed on our 2005 Honda Civic and even though we dropped the car off the day before our scheduled appointment; it was still completed in less than 2 hours. The only complaint I have about the service performed at Prescott Honda is the technician that performed the work on our car neglected to clean his hands or rubber gloves. There were greasy fingerprints on both front doors, steering wheel, and dash. There was grease from the technician's shoes/boots on the kick panel and door sill plate too. I had to clean the vehicle when we got home! I explained to Mr. Jones that I am very picky when it comes to my cars, I have been an automotive technician for almost 30 years and I know you can perform repairs on a vehicle without soiling the interior or exterior. That's why I stay away from local dealerships and independent shops, many of the techs don't seem to take pride in their work. I had a similar experience at the local Ford Dealer when I took my F-250 in for warranty work. I give the Service Writer's and A+++ but the technician and Service Manager get a D due to the condition of my car when I picked it up. Someone needs to be doing quality control to make sure customer's vehicles are just as clean (or cleaner) as they were when dropped off. Regards, Mark W. More

My Lexus is well cared for at Prescott Honda. Great Service JJ was terrific to work with. He offered to wash the car (free), and service was completed in less time than promised! I will continue to do busines JJ was terrific to work with. He offered to wash the car (free), and service was completed in less time than promised! I will continue to do business with Prescott Honda. More

Friendly, proficient, professional Outstanding service, friendly staff and proficient service department. Clean showroom, service area and professional staff. A true pleasure to do bu Outstanding service, friendly staff and proficient service department. Clean showroom, service area and professional staff. A true pleasure to do business with. I did not have an appointment but the service dept took care of a situation in a timely manner. More

First maintenance on a new car Service was great. Bought my new Pilot in March. This is its first service appointment. Ontime and finished early. Love that they washed the car. Service was great. Bought my new Pilot in March. This is its first service appointment. Ontime and finished early. Love that they washed the car. More

Quick and effective There is personal service person assigned to my car. He knows the history of my car and is able to diagnose and resolve issues quickly. I’m able to There is personal service person assigned to my car. He knows the history of my car and is able to diagnose and resolve issues quickly. I’m able to schedule an appointment within a short period of time and the dealer takes care of the problem with minimum disruption to my daily routine. More

Recall part for Honda I arrived early for my appointment.They took me in right away. I was on my way in 45 minutes. Explained everything. Great customer service. I arrived early for my appointment.They took me in right away. I was on my way in 45 minutes. Explained everything. Great customer service. More

Chrys is the greatest I have been buying and servicing my Honda Pilots at Prescott Honda since 2005. They are everything an automobile dealership should be. Professional, c I have been buying and servicing my Honda Pilots at Prescott Honda since 2005. They are everything an automobile dealership should be. Professional, caring for the customer and doing everything to get it right the first time. Chrys Harris personifies this and I enjoy working with her whether it is routine maintenance or solving a problem. More

Replace cruise control Chrys Harris was so thoughtful and helpful when I brought my Honda Fit in for servicing. She always takes the time to listen to my concerns. Chrys e Chrys Harris was so thoughtful and helpful when I brought my Honda Fit in for servicing. She always takes the time to listen to my concerns. Chrys even rode in my car with one of the service technician to help determine the source of an intermittent vibration. I have been a Honda owner for many many years and have always appreciated the professional service at Prescott Honda. Thank you, Marilyn More

Nino was amazing took care of all our automotive needs! One of the nicest places in town, would always recommend Prescott Honda to my friends! You can always count on the Service team at Prescott Honda One of the nicest places in town, would always recommend Prescott Honda to my friends! You can always count on the Service team at Prescott Honda More