Prescott Valley Kia

Horrible experience. Would not recommend. I bought a 2020 Kia Forte brand new from them and the wipers and headlights do not work. Left the car with them for 13 days had my sister pick it up for me because I Kia Forte brand new from them and the wipers and headlights do not work. Left the car with them for 13 days had my sister pick it up for me because I work out of town and she calls me to ask how the lights work because they are still not working. They told me that the car works fine and that it is a user issue. That it isn’t a prescott valley Kia issue. They do not stand behind the product they sell and now I am dealing with a brand new car that is not working. Randall Richman my salesman told me it isn’t his problem. I would avoid him for sure. Daniel the service manager saw the problem when I dropped off the car but allowed me to get it back with the same issue. More

I absolutely LOVE this dealership. A few months back, I looked into a car and the sales representative brought me a spoking deal on. This deal fell through on my end. I asked to keep their number for anoth looked into a car and the sales representative brought me a spoking deal on. This deal fell through on my end. I asked to keep their number for another time because they worked so hard with me. I called them a week ago and had a new-to-me car by the next day. I admire how each person took care of each other and the customers. There was cooperation among the sales representatives. They focused on my family's needs rather than making a buck. I worked with Diane Summers, Mike, and John Souter. I would recommend all of these wonderful people to purchase from. More

They think they're doing you a favor Only one star because there is no negative stars . My family and I have bought six Kia s and another car from this location under ALL the previous own Only one star because there is no negative stars . My family and I have bought six Kia s and another car from this location under ALL the previous owners . We wont buy another ! Went there to meet with the salesman who I had made an appointment with to buy ANOTHER Soul . He shuffled me off to another salesman (not interested in my business) , she shuffled me off to another salesman (not interested in my business) . Ask the salesman (3rd one) if he wanted to appraise my trade in while I was there . He said no (not interested in my business). Two days later I sent a message to him but he was off . He had sales person #2 text me the next day . I sent and offer for a new car late in the day and her reply was , I'll check with my manager tomorrow (not interested in my business) , well tomorrow at 4 pm I sent a message that said (not interested in my business) she said she had been so busy all day ... (not interested in my business) Then she wants to know if salesperson #3 had my car appraised while I was there ! Sales manager calls me at 6pm with an unacceptable offer and when I told him that won't work , he said have a nice day and hung up . (not interested in my business) > The worst dealership experience I have ever had . My motto is , If you want my business , you xxxx well better act like it . The entire group there acted as if they were doing me a favor . HA ! They need to sell cars , I DON"T NEED TO BUY ONE ! 90 % of new car buyers DON"T NEED to buy a new car . It's a want thing , not a need thing . On the other hand , dealers NEED to sell cars . If you want or need a car SHOP WHERE YOUR BUSINESS IS APPRECIATED . Prescott Valley Kia is not the place . ALL KIA s SINCE 2008 HAVE A 10 YEAR 100000 MILE DRIVE TRAIN WARRANTY TO ORIGINAL OWNER . Robert in their service dept. told me my 2015 did not . Three dealers in Phoenix told me it did and they all do . Do yourself a favor and look elsewhere . I really try to patronize local businesses but if they don't deserve and act like they want my money , they're NOT going to get it . More

New Car I just bought a new Seltos from Prescott Valley Kia. Diane Summers was my sales consultant. She did a great job. Thank you for your hard work, Dia I just bought a new Seltos from Prescott Valley Kia. Diane Summers was my sales consultant. She did a great job. Thank you for your hard work, Diane! More

That was the most outstanding care of customer service I have received in a long time. I had the most fascinating time, Randall is the most helpful person I had the pleasure of meeting and purchasing my ne have received in a long time. I had the most fascinating time, Randall is the most helpful person I had the pleasure of meeting and purchasing my new Kia. Thank you for all you do for all the Veterans, not just me. More

Auto purchase Diane Summers was a pleasure to work with. Never have liked the car buying experience but Diane made it easy. Recommend Prescott Valley Kia and Diane Diane Summers was a pleasure to work with. Never have liked the car buying experience but Diane made it easy. Recommend Prescott Valley Kia and Diane specifically. More

We got exactly what we wanted with great sales staff (Diane Summers was awesome!) and we drove away happy! No complaints here, Thanks so much! Phil and Susan (Diane Summers was awesome!) and we drove away happy! No complaints here, Thanks so much! Phil and Susan More

Sales experience at Prescott Valley Kia I went into Prescott Valley Kia on Thursday, May, 20, 2020. RJ Johnson was the salesperson that I sat down with. I told him I was interested in in I went into Prescott Valley Kia on Thursday, May, 20, 2020. RJ Johnson was the salesperson that I sat down with. I told him I was interested in information, so I could discuss a possible purchase with my wife. Not only did he answer all of my questions, he gave me brochures for the three models that we would be interested in. I am old school, I don't like doing all of my research online. I was pleased that RJ did not ask me for my name, phone number or email address, so he could "followup" with me. This is a common annoyance in the auto sale industry. I discussed the options with my wife that night. We decided to look at the Sportage. I called RJ the next morning, and said I would like to discuss a purchase with him. I told him that we saw a Sportage on their inventory that we were interested in. He said he would have it ready to test drive. We agreed to meet at 2 pm. When my wife and I arrived, the car was ready for us to look. He enlisted the help of Anthony Vega to get us setup for a test drive. We were given the keys, and were able to test drive without anyone going with us ! My wife loved the car, but didn't like the color. They reviewed with my wife other colors that she might like. They immediately brought out two other cars of different colors for her to look at. So we sat down with Anthony and RJ to write up a contract to buy the car. Again, with no pressure. RJ suggested two things that we might like to add to the contract. We told him we weren't interested in them. Again no pressure. They patiently sat down with us to discuss various financing others. Eventually, we reached a payment that would work for us. RJ and Anthony worked as a team to make sure we had the best and most comfortable buying experience possible. We will recommend to anyone Prescott Valley Kia is worth a look if you in the market for a car. Thank you RJ and Anthony. Review by Bill M More

Bob's Dream Car My husband has been researching cars for a very long time, and decided on the Kia Sorrento. During his online searches, he found the exact Kia Sorren My husband has been researching cars for a very long time, and decided on the Kia Sorrento. During his online searches, he found the exact Kia Sorrento that he wanted. We live in Tucson. He called Diane Summers and she had the car ready for us to drive and a lot of the process started before we got there 4 hours later. Diane was very easy to work with, very patient in answering questions and providing information and made an intimidating process (for me) fun. The whole team was great to work with! And extra thanks to RJ! More

Buyer Beware Six months ago my wife and I purchased a vehicle from this location. We wore very excited to make our first big purchase and have a nice, reliable veh Six months ago my wife and I purchased a vehicle from this location. We wore very excited to make our first big purchase and have a nice, reliable vehicle. We decided on a used 2014 Kia Optima with 61,000 miles. We wore informed during the purchasing process we would not be able to get an extended warranty. Being young and naive, we didn't think it would be a problem because it was a newer vehicle with pretty low miles. Five months later the engine stars making a knocking noise. I took it back to the dealership and inquired about the problem. The told me there is no warranty on it and nothing they can do. After a bit of research I have found the motor in my Forte has been recalled from other vehicles but not mine. So now we are looking at $3,000 to $4,000 dollars to replace the motor and possibly have the same issue down the road. The 2.0l motors are prone to have metal left in the engine during manufacturing and cause the engine to seize and even catch fire. This was a known problem at the time of our purchase and not brought to our attention. So long story short we got a car payment and no car. More