We were just involved in a collision and had to get a new car nearly immediately. Did some quick research on new and 'recently new' vehicles and settled on the Kia Soul. Read all about the available trims and settled on hoping for the 'Plus'.
We live in Phoenix, but drove up to Prescott Valley because of positive word of mouth and I have a friend working up there. We got up there literally just before closing on a Friday evening and felt bad about that. We spoke with Bob Haugland (the sales rep) and he took us to the Kia Soul (Base trim) and we looked at it, but immediately move over to the Plus. After driving it we were quite happy. By now, it was way, way after closing time. My wife saw a beautiful black Soul with red trim, but Bob pointed out that it was an 'Exclaim' and maybe not in line with our budget that we stated we wanted to maintain. He let us take it out for a drive anyway and we fell in love with it.
The long and the short of this is that this dealership operates like a cohesive, well-oiled team - not a den of high-pressure salesmen, and is actually a joy to work with – from the GM to sales to finance…. Even the detailers!
We met the general manager, Chuck Weesner. Now the picture made sense and things fell into place. Attitude reflects leadership. The positive attitude, the amazing level of customer service, coupled with the true goal of trying to match the customer's need with their inventory was demonstrated the entire evening… and after talking with Chuck, it was easy to see where that came from. These guys are all extremely proud of where they work and the product they provide. We did not get out of there until well over 3 hours after closing... and not a word, a look or innuendo was directed to us about 'moving it along' to wrap things up (it was a Friday night!)... Even when we asked additional questions, Bob Haugland was very patient and sat with my wife and thoroughly reviewed operational features as well as safety items (ask about the tow package).
Ask about the LEASE options! I have already decided where I am getting our next two cars over the next 5 years, and the saleman that I want to conduct my business with.