Prestige Auto Sales

I purchased a 2013 Subaru Outback on 09/08/23. On 09/17/23 I notified the dealership that I purchased the vehicle from about the Check Engine light and other lights on in the dashboard. They set m On 09/17/23 I notified the dealership that I purchased the vehicle from about the Check Engine light and other lights on in the dashboard. They set me up a Service Appointment to have it inspected. I was told by the Manager that they used their OBD tool to clear the codes "to see if they come back." The diagnostic trouble codes came back and it was a hassle to get the vehicle back to their dealership because they required it. Work schedules, and the dealerships hours affected our ability to get this taken care of. I was on my way to the Dealership when the vehicle lost power and stalled out west of Kingman, KS. I notified the dealership, they said they didn't have a tow truck or a way to get it there. I paid the cost of a tow truck to take it back to Pratt, KS where I live. I had it diagnosed at another dealership and forwarded this diagnosis to Luis at Prestige Auto. He said that they would still need to see it. When we finally got the car to Prestige Auto they said they couldn't honor what another dealership was saying because they weren't a Subaru Dealership. They also didn't find any codes this time either. I asked for documentation on this interaction, Luis said they would be sent me. They never sent them. I took the vehicle to a Subaru Dealership in Wichita and Luis called the Service Advisor and let Michael know that they wouldn't be paying for any repairs except the cost of diagnostics. Michael let me know that this conversation took place and that Luis was not willing to fix the vehicle. Furthermore, in the diagnostics, the certified technicians noted that these issues were not new but had been an issue for a long time, definitely prior to me buying the vehicle. There are a number of problems such as leaks in the exhaust, sensors that need replaced, catalytic converter, etc. The dealership knew about these issues and instead of fixing them, just cleared the codes so they didn't appear when I bought it. More

Contacted about vehicle and was mislead on problems to structure of vehicle. Said no accident but then how is the structure gets damaged. structure of vehicle. Said no accident but then how is the structure gets damaged. More