Prestige Ford

I went in to have a transmission issue checked out. I suspected that the fluid was low and asked them to check it and perform a oil change. At the end of the day they called and said it would be a few m suspected that the fluid was low and asked them to check it and perform a oil change. At the end of the day they called and said it would be a few more days before they can look at the transmission. I told them I had to have it back the next morning so would they make sure to check the transmission fluid before I pick it up. A few hours later they called and said the fluid level was fine and they think the transmission problem is electrical. So I picked it up. And waited till the next opportunity to have it in the shop. In the meantime I repaired my backup vehicle and then scheduled the transmission work at a different dealership. After diagnosis of the problem, the 2nd dealership found almost no fluid in the transmission and a leaking tail housing seal. They also said that no one had checked the fluid as the dipstick was covered in heavy dirt and oil. So I will not be going back to Prestige Ford because they Intentionally LIED to me. Zero stars for them. More

If there was a negative number...They have earned it. The Salesman was good. .all was good...until there was a problem...they keep your vehicle for weeks and do nothing to it, they do not accept responsibili Salesman was good. .all was good...until there was a problem...they keep your vehicle for weeks and do nothing to it, they do not accept responsibility for their mistakes and good luck getting the weasel General Manager to even return a phone call. i Called Ford Motor Company, thought they would help but at the last minute said "we don't get involved in that " You 've got to be pretty bad to get a sixth generation Ford guy to burn all his ford hats!! I will NEVER GO THERE AGAIN AND I WILL NEVER BUY ANOTHER FORD More

Reps were very helpful, both during ordering process and the delivery. Staff was knowledgeable and courteous. Manager was very helpful keeping us informed about the manufacturing delay, and what to expect the delivery. Staff was knowledgeable and courteous. Manager was very helpful keeping us informed about the manufacturing delay, and what to expect. The order tracking website was very helpful. More

Service did not find and fix my problem - this was my second time taking my car to them for the same issue. Nice people but frustrating that the problem was not resolved. Phone calls to service are not second time taking my car to them for the same issue. Nice people but frustrating that the problem was not resolved. Phone calls to service are not answered and calls are not returned so the frustrations mount...Not having loaner cars is a HUGE problem! More

I have purchased at least 3 vehicles from Prestige and have always been happy with the service I receive. I am the primary driver of the cars. I am the wife of Gerald so I am the one responding to this have always been happy with the service I receive. I am the primary driver of the cars. I am the wife of Gerald so I am the one responding to this review. Keep up the good work. More

The salesman Eli gets a 10 out of 10. The sale was quick and easy. I had called a month ago and asked him to call me when he got the electric car I was interested in. He has a good system and called me t and easy. I had called a month ago and asked him to call me when he got the electric car I was interested in. He has a good system and called me to look at the car that arrived the previous evening. He drove my old car to my house and set up the garage door. Very good experience. More

Excellent customer service and salesman Javier. Quick process to approved process to approved More

Very nice, professional, friendly, willing to work with you to get the best deal! Dylan Cox went out of his way to make this an enjoyable experience. Finishing up with Michelle Stiles, I had no questions u you to get the best deal! Dylan Cox went out of his way to make this an enjoyable experience. Finishing up with Michelle Stiles, I had no questions unanswered. Pleased to be a part of the Prestige Ford family now! More

work was preformed correctly and in a timly manor, don't need 25 words to say what l need to say,probbably wont do this review again need 25 words to say what l need to say,probbably wont do this review again More

Sales was a enjoyable experience.Parts and Service dept Sales was a enjoyable experience. Parts and Service dept will make you leave and not come back. Service will ignore phone calls in the morning and Sales was a enjoyable experience. Parts and Service dept will make you leave and not come back. Service will ignore phone calls in the morning and will hang up on you. Don't bother saying anything because they actually don't care. I do not see any reason to go there except to buy a car truck or van. More