
Prestige Lexus of Ramsey
Ramsey, NJ
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excellent service Jorge Reinoso was my service advisor and he always takes care of our issues when we have them. Very courteous and professional, he is always listenin Jorge Reinoso was my service advisor and he always takes care of our issues when we have them. Very courteous and professional, he is always listening to our concerns and a main reason why we keep coming back to this dealership to service both of our Lexus vehicles More
Amazing Dealership Michelle and Todd was a pleasure to deal with and extremely friendly and made this experience easy. 28 years and counting with the prestige family of Michelle and Todd was a pleasure to deal with and extremely friendly and made this experience easy. 28 years and counting with the prestige family of dealerships. More
See below Although personnel were courteous and helpful, I was advised that I needed new brakes and rotors and that there was "a special going on". I deferred a Although personnel were courteous and helpful, I was advised that I needed new brakes and rotors and that there was "a special going on". I deferred and had brakes checked elsewhere and was told that I didn't need new brakes or pads More
Great Buying Experience Steve was very patient throughout the buying process and answered all of my questions to the best of my ability. He did not pressure me at all while w Steve was very patient throughout the buying process and answered all of my questions to the best of my ability. He did not pressure me at all while we were going back and forth discussing price through email. He was very upfront about what he could do on the price of the car and put together deals on 3 different cars before I chose which one I wanted. The initial test drive was the absolute best dealership experience I have ever had. No pressure, everything was very calm and relaxed. I would definitely recommend Steve if you are looking for an easy buying experience and a great deal. More
Buying is the first step Once the sale is complete Prestige follows through impressively with their service department. As long as I own a Lexus I will service it at Prestige. Once the sale is complete Prestige follows through impressively with their service department. As long as I own a Lexus I will service it at Prestige. More
my Lexus service This is my second Lexus. Prestige and Mark at Prestigr have been great. They have stood behind the car way past the warranty ! I am eased to say that This is my second Lexus. Prestige and Mark at Prestigr have been great. They have stood behind the car way past the warranty ! I am eased to say that because of my experience we have over 12 Lexus and toyota cars in my family and friend's circle! More
Andy Bowyer Very good experience this time with Andy Bowyer because he helped me to resolve previous unresolved complaints. He is a very good listener and a true Very good experience this time with Andy Bowyer because he helped me to resolve previous unresolved complaints. He is a very good listener and a true professional. More
Excellent Service I had my 2014 GX in for 50k service, plus windshield replacement and some minor stuff to check. Jorge is a great listener and made sure all the minor I had my 2014 GX in for 50k service, plus windshield replacement and some minor stuff to check. Jorge is a great listener and made sure all the minor stuff was addressed. It's the only place I would bring my Lexus for service In addition Walter made sure I would have my windshield for my appointment and fully explained the windshield replacement process and why I needed the original equipment replacement. Job Well Done by all More
Always a good experience Working with Mark Simpson is always a positive experience. What could be a stressful situation is significantly reduced by Mark's approach and unders Working with Mark Simpson is always a positive experience. What could be a stressful situation is significantly reduced by Mark's approach and understanding. I make it a point to request him whenever I need service on my Lexus. More
Pleased with my service experience Mark was courteous and efficient in getting my car serviced. I would certainly look to ask for him in the future. A very satisfactory experience Mark was courteous and efficient in getting my car serviced. I would certainly look to ask for him in the future. A very satisfactory experience More