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Prestige Lexus of Ramsey

Ramsey, NJ

4.2
2,631 Reviews

1000 NJ-17

Ramsey, NJ

07446

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Showing 2,631 reviews

January 05, 2017

Love my new Lexus IS300 F-Sport! Thank you! I initially contacted Steven Glenwick via online chat. I had visited another dealership already who didn't have the exact car I wanted in stock. That More

by Chad
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Leslie Fougha, Eugenio Santini, Steven Glenwick
January 04, 2017

CustomerCare Jorge has been great . Advising me on what I need to do in order to keep my Maintance update. One phone call and he is there to help me. Thank you Jo More

by Djairv
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jorge Reinoso
January 04, 2017

excellent Andy was very helpful and efficient. He addressed all the concerns we had for the visit and took care of them all. My experience was pleasant - no pro More

by ljennye
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Andy Bowyer
January 04, 2017

Great car buying experience with Mike at prestige I bought my first Lexus RX 350 here couple of days ago, Mike helped us through the entire process starting from giving us q More

by dandcoll
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Michael Midulla
January 03, 2017

Beyond Expectations The customer service from Lexus can not be matched anywhere!!! It is a pleasure to be part of the Lexus family. From sales to service it is a seamless More

by Petrone
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jorge Reinoso, Mohammed Alhomsi
January 02, 2017

service review jorge was good. new policy of no loaner car for the 5000 mile service really stinks and not happy with service manager of dealership for this. More

by lawdawgesq
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jorge Reinoso
Jan 02, 2017 -

Prestige Lexus of Ramsey responded

We are so happy to hear you were satisfied with your experience with Jorge. We apologize for any confusion you may have had over the loaner car policy however. There has been no changes, It has always been our policy that any service work that requires over 90 minutes to perform will receive a loaner car. The 5000 mile service is under that time period and therefore does not qualify for the loaner car. This is outlined in the Loaner Policy document that all customers sign in service when taking a loaner vehicle out. Please feel free to contact our GM directly with any questions you may have; FLAVIO PINHEIRO O: 201-258-6149 FPINHEIRO@DRIVEPRESTIGE.COM

January 02, 2017

Very responsive and customer oriented. We had a great experience when leasing our 2017 RX. The staff was very knowledgeable and courteous. We would definitely recommend this dealership to o More

by TC55
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bart delievery service specialist was also very helpful., Todd Van Gorp, Kevin Murray
January 02, 2017

Excellent Service This was our first time buying a Lexus and Steve made the experience extremely easy! He is very knowledgeable and helps guide you through the process More

by Surprise2017
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Steven Glenwick
January 02, 2017

Excellent Experience Start to Finish Steve was excellent to deal with throughout the entire car purchasing process. He was knowledgable, accessible and very professional. Based on this ex More

by SRL
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Steven Glenwick
January 01, 2017

Very supportive team Extremely professional team, try to do their best to meet all your needs and send you back as a happy customer. Natalia wasgreat and went out of the w More

by shwets149
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Natalia Jimenez
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