Prestige Lexus of Ramsey

satisfied Mark was very good and helpful . knows what he is doing explains everything will recommend him to others updates you time to time good job Mark was very good and helpful . knows what he is doing explains everything will recommend him to others updates you time to time good job More

terrific service, follow-up, and instruction. Mark was terrific getting me in and going over service. On his day off, Michael helped me, and then Mark followed up again the next day as my car was Mark was terrific getting me in and going over service. On his day off, Michael helped me, and then Mark followed up again the next day as my car was still there for service. BTW, the new RX loaner was fun to drive!! Mark also suggested that I get instructional help with the navigation as I was having trouble changing regions. Samantha was great with that. The Service Team is the reason I bring my RXh in to Prestige for every service. More

Treatment at this dealership to my needs First I dealt with Rose who was very knowledgeable and explained everything to me in a courteous and and thorough manner. I asked to have John DeSant First I dealt with Rose who was very knowledgeable and explained everything to me in a courteous and and thorough manner. I asked to have John DeSantis tale care of the write up for the service visit and she arranged everything in an efficient manner so John knew exactly what was to be done and had everything prepared when I arrived. I can't say enough about Rose who is an outstanding employee and so caring and understanding. When I met John , he was amazing, He had my write up completed , was extremely courteous and gave me sage advice about my vehicle. He treated me like family and helped me take care of my leaking water pump, had it replaced and even took a look at my car to personally examine other areas of the vehicle to make sure everything was OK. My car was an '07 but it had only 10,000 miles on it so I was concerned that it might develop more problems in the near future but John allayed my fears. What a wonderful experience I had with him. He is the very best advisor I could have had. He is an asset to Prestige Lexus and I will ask for him for any future service. Thanks so much John. Harvey Salem More

Quick and Knowledgeable Pleasure to interact with. I would recommend him in a second. Great communications and follow up. Professional and knowledgeable. Pleasant disposition Pleasure to interact with. I would recommend him in a second. Great communications and follow up. Professional and knowledgeable. Pleasant disposition. Overall an excellent interaction. More

THE BEST CAR BUYING EXPERIENCE EVER! Colin was friendly, sharp, understanding and patient. By far, the best car buying experience I've ever had. He provided exceptional service and truly Colin was friendly, sharp, understanding and patient. By far, the best car buying experience I've ever had. He provided exceptional service and truly represented Prestige Lexus. While other Lexus dealers wanted to take advantage of my situation (I recently totaled my car and nearly died) Colin showed compassion. See you in three years! More

Top Notch Service Great service!!! Prompt and professional. Great timing on my oil change. Andy Boyer was very professional and courteous. He made sure he updated us Great service!!! Prompt and professional. Great timing on my oil change. Andy Boyer was very professional and courteous. He made sure he updated us often on the progress of our service. More

Great experience Mark was great. As soon as I got to the dealer, he checked me in, hot me a loaner and I was on my way. He kept me informed of the services needed and Mark was great. As soon as I got to the dealer, he checked me in, hot me a loaner and I was on my way. He kept me informed of the services needed and requested throughout the day. My car was ready as promised. Overall, consistently great experience at the prestige Lexus service desk. More

Service was very efficient and quick. I have recently changed two tires and after that had a low pressure tire sign on. When I came to Lexus to resolve this issue, I was not feeling well. I have recently changed two tires and after that had a low pressure tire sign on. When I came to Lexus to resolve this issue, I was not feeling well. John Desantis have fully understood my concerns and made this service visit very fast an efficient. More

Oil Change Visit I brought my car in for an oil change . Mark Simpson was the service rep that I dealt with . He told me that it would be about 1 hour and fifteen min I brought my car in for an oil change . Mark Simpson was the service rep that I dealt with . He told me that it would be about 1 hour and fifteen minutes until the car would be ready . Later , he called me into his office . He had a tech with him and they explained that there were several problems . I needed new brakes and my steering was pulling to the left . They asked me if I wanted to have the work done .Although I did not want to spend the money, about $1,300 , I agreed to have the work done . Mark said that he would be able to give me a 10% discount on some of the work . Mark told me that it would be several hours before the car would be ready and asked me if I would like a loaner car . I told him that I would . He immediately arranged to get me the car . He told me that he would call me when the car was ready . About 6 P M that night, he called and told me that the car was ready . I told him that I would pick it up the next day . When I came for the car, he was there . I told him that other than the charge for labor, I was satisfied . More

2016 RX fast and easy Mike did a nice job getting the deal done via phone and email in about 2 days. Professional and courteous. Walked me through the process and got the j Mike did a nice job getting the deal done via phone and email in about 2 days. Professional and courteous. Walked me through the process and got the job done. More